Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer

Video and Sound Issues

First BioWare Post First BioWare Post

Xaryell's Avatar

12.13.2011 , 08:07 AM | #1 This is the last staff post in this thread.  

If you are experiencing issues in-game which results in degraded video or sound quality, please check the following steps to try and resolve your issue:
  1. You should make sure that you have the latest version of DirectX installed on your system. For further details please check here.

  2. Check that your Graphics card and Sound card have the most recent drivers installed. For instructions on how to update your Graphics card please see here, for Sound cards please see here.

  3. Check that you have installed all of the Windows Updates for your Operating System. This is important for system reliability and program compatibility.

  4. If you are not running a Solid State Drive please make sure your system hard drive and SWTOR Hard drive have been defragged recently. You can check this by typing "Disk Defragmenter" into your Windows run bar. Having the SWTOR files fragmented can lower FPS and decrease performance.

  5. Check the minimum specifications of the game, to determine whether your computer may experience difficulties running the game.

  6. Reducing the in-game graphics settings may help to improve the performance of the game.

  7. You can try closing down any unnecessary applications that may be running in the background. You can check the applications tab and processes tab in Task Manager to see what programs are currently running.

  8. Resetting your User Interface (UI) may help to clear graphical issues you are experiencing. To reset your UI please hold down the “Ctrl” key and press “U”. You will need to do this twice to fully reset your UI. Restarting your client (or simply logging out and then back in again) should also do the same.

  9. Please check the Server Lag (latency) icon to the left of your mini-map while in-game. This will display the current quality of the connection to game server. If this attribute shows that there is a poor connection, then your issue may be related to latency. Please check this article for helpful tips on connection troubleshooting.

Xaryell | BioWare Customer Service Forum Support