Bioware's unshaken confidence is troubling

Here's the deal: I want SWTOR to survive and flourish. I really like the game overall. However, there are GLARING issues with this game (I'm not going to rehash them here...no point in repeating it) and yet Bioware seems to be blissfully (blindly?) boastful of their game. I get how PR works, blah, blah (so don't attempt to give me a lesson), but I have seen ZERO humility on Bioware's part that indicates that they have heard their customers. Look at Trion. Whether you like Rift or not (I found it to be rather bland myself) that is a company working its a*s off for your $15 a month. They have approached the community with humility and open ears, and it has paid off. Meanwhile, Bioware is too busy spinning the hype machine and patting itself on the back to approach the community's concerns humbly and comprehensively.

Please know that I am writing this post as a fan of the game (and Bioware) and I really want the game to succeed. In my life, I have never seen an individual or entity succeed in the long term by avoiding self-reflection and constructive criticism.....ever.

Obviously you did not play it on release. Unless of course you take the stance that exploits allowing you to make about 600 gold per hour at lvl 4 and being able to fall through the terrain into a never ending void - and be unable to get out unless the blizzgods pulled out out wern't bugs.

You have an overly inflated sense of the relevance of your opinion, OP.

Ah, fanbois, so not helpful.

There are a multitude of instances where players have legitimate gripes, and Bioware sticks their nose in the air and declares themselves smarter than anyone.

For instance, PC models of certain species have MASSIVE clipping issues. There are miraluka who's masks clip through hoods, dissappearing/reappearing lekku, and little floaty hair things that do odd things in gameplay and cutscenes. And Bioware's response to this? "Nobody really wants to change their character, thats for games that have been out for awhile and only top level might want to". Really? Like nobody might want to alter their appearance to deal with clipping issues?

Or the high res textures. Bioware said it's a bug. Then they said it's a feature. Then instead of fixing it, they gave some PR spin about how they know more about our computers than we do. That's really arrogant and condescending.

Or how about the lack of a bug report feature? Ever tried to bug something? I tried to bug that the triggers for quests are wonky (if you travel in someone else's ship to the next planet, your quest will not trigger, and you have to go somewhere else in your ship and come back). Bioware's response? "Try resetting your graphics options and reinstall your game!" What the Force kinda response is that? I tell you the server side triggers are gorked, you tell me to reinstall? Are they even keeping these tickets?

Oh, and they pulled out the Derek Smart response to several questions, they oh so infamous "works as intended".

It seems as though they're making the appearance of listening, but only for things like exploits. Whenever there are major gripes, they just pretend everything is dandy, and they pretend that they know everything, and the players know nothing.

I'm not saying they aren't fixing some things, but the devs, community managers and tech support clearly need a major attitude adjustment.

Anyone who says WoW was like this at Launch never played WoW and is trying to spread false information to make this game look better. It's dishonest guys, and does not help anyone.

That launch was enchanting, and stayed that way. Done with this game before my first toon hit 50. Speaks for itself.

Well duh, of course not. WoW came out in what, 2003-4 and we're in 2012 - they had better get it right seeing the advancement in technology.

Yes Bioware should be wringing their hands at the utter failure of having what is being called the Smoothest MMO launch ever and 3.2 million subscribers and growing (according to the investment firm Crowley & Associates) their glaring issues like not being able to resize your UI and not being able to run flash-points all day Via LFD is just inexcusable when will they stop swimming in their Scrooge McDuck Vault of money and realize they have failed?????

I do not see significant "glaring" bugs that in my mind should humble them and say, "Ooops, yeah we knew this would happen, but wanted to sneak it out. "