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Install/Patching Issues

First BioWare Post First BioWare Post

Xaryell's Avatar


Xaryell
12.13.2011 , 08:03 AM | #1 This is the last staff post in this thread.  

If you encounter issues with the launcher while downloading/installing the client, or issues with the launcher not working as it should, please check the following troubleshooting steps to try and resolve your issue.

Launcher application issues

If you are having an issue getting the launcher to run correctly, please check the following:
  1. Run FixLauncher.exe. This will not affect any game client files you have already downloaded. To do so, double click on the FixLauncher.exe file located by default in:
    • For 32 bit Operating Systems - C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\
    • For 64 bit Operating Systems - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\
  2. Please ensure that the date on your computer is correct (date, time and timezone)

  3. Set the launcher to run with Administrative privileges. To do so, right click on the launcher.exe file located by default in the locations above. Select 'Properties', click on the 'Compatibility' tab and check the box at the bottom under 'Privilege Level' where it says 'Run this Program as an administrator', then click Apply and OK.

  4. You can try restarting the launcher


Client downloading issues

If you are having issues downloading the game client through the launcher, please check the following:
  1. You may need to allow the launcher (launcher.exe) and game client (swtor.exe) to communicate through your firewall. Please see here for further information on how to configure your firewall.

  2. Anti-Virus software can also cause issues launching the game. There are a number of different anti-virus software variations out there, so we’ve included some general steps below that might help:
    • Open up your Anti-virus software menu and check that ‘swtor.exe’ and ‘launcher.exe’ are NOT in a quarantine list or deletion list.
    • Add swtor.exe and launcher.exe to your anti-virus ‘safelist’.
    If you are unsure on how to perform either of the above steps then you should contact the manufacturer of your Anti-Virus software.

  3. Are you using a wired or a wireless connection on your computer? If it’s the latter, you could try connecting your computer directly to your router using a wired connection to see if it works. Wireless network connections can be prone to reduced signal quality when compared to a wired connection on the same network. The reasons for this could be related to:
    - The quality of your wireless device and/or router
    - Interference from other wireless signals
    - Physical obstructions between your devices which reduce the wireless signal quality

  4. Occasionally you might find that your router set-up might be affecting your ability to access the game. You may need to open specific ports which are needed by Star Wars: The Old Republic. The port numbers which are needed by Star Wars: The Old Republic can be found here.

  5. If you utilise a VPN for your connection, you would need to ensure that the game is allowed to communicate through the VPN. If you are using a proxy server, please ensure that it is configured correctly in Internet Options.

  6. If you are working from a LAN(Local Area Network) for example on a College Campus, please check with the provider to make sure the connection will allow communication between the client and servers. If you have recently been connected to a LAN network using a Proxy Server and are now no longer working from this you will need to disable the proxy settings:
    1. Open the Control Panel
    2. Click on Network and Internet
    3. Select Internet Options
    4. Select the Connections Tab
    5. Click the LAN settings button
    6. Tick the box to Automatically detect settings
    7. Click ok to accept your changes

  7. Close down any unnecessary applications that may be running in the background. You can check the applications tab and processes tab in Task Manager to see what programs are currently running and close them from there.

  8. Please be aware that simultaneously downloading large amounts of data while trying to download the client may lead to a reduction in the speed of the download. Please try disabling any applications which may be utilizing excessive amounts of your bandwidth.


Client installation issues

If you are having issues installing the game client through the launcher, please check the following:
  1. If you are receiving an “Error occurred updating” message, followed by a “Repair” link, please click the Repair link.

  2. Set the launcher to run with Administrative privileges. To do so, right click on the launcher.exe file located by default in the locations above. Select 'Properties', click on the 'Compatibility' tab and check the box at the bottom under 'Privilege Level' where it says 'Run this Program as an administrator', then click Apply and OK.

  3. You may try scanning your computer hard drive for errors. Please see here further details on this.

Xaryell | BioWare Customer Service Forum Support