Stephen Reid/@Rockjaw: Your EGA tears are not real issues

Someone said they can see other video game companies doing this staggered EGA thing in the future. I think that makes sense, because look at the complaints.

RIFT had problems with lag, server overload, servers crashing.
AION had problems with lag, server overload, servers crashing.
WoW had problems with lag, server overload, servers crashing.
SW:ToR has problems with QQ on the forum because people want to play earlier than they were promised.

I think it's easy to pick which of those 4 examples is the best. Even if you say it's a customer service fail, that just means that future game releases will tell you some kind of rough schedule of when you'll get early access. Maybe they'll just say it's based on your sign-up time with everyone being in by the early access date. Maybe they'll give you a schedule or even a number in line.

No matter how you look at it, get used to it because staggered EGA is here to stay!

they gave us 2 MORE DAYS of early access. What else could you ask for?

I agree, and I was one of the people that was very angry when the grace periods dissolved.

It wasn't the SR's fault, and a question spammed to his twitter about when you'll get access when he told you he won't answer those questions really isn't an issue. The kind of issues that matter are the people who have been invited that have account errors and can't make it work. That is the kind of problems that are real and on BW's end, not you crying about your entitlement.

While I agree that it's a good system with how well it's keeping the servers going, I don't see what they're gonna do on the 20th when all the people who buy at the store log on. It's not like they can say 'Thanks for buying the game! Unfortunately we're not letting anyone else in today, try again tomorrow!' So far it just looks like the overload and lag is just gonna be delayed.

No, not it's not a real issue. It's a perceived issue based on feelings of entitlement that are rampant in Western society.

https://twitter.com/#!/Rockjaw/statu...67418332397568



Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired.

Even if you ignore a customer's issues, you never verbally marginalize it. Never.

I love when speaking the truth = bad customer relations.

Hearing anything you don't want is bad customer relations right?

And perception isn't real?

Back to preschool with you.