Stephen Reid/@Rockjaw: Your EGA tears are not real issues

STAR WARS: The Old Republic
Stephen Reid/@Rockjaw: Your EGA tears are not real issues

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noctivagus

12.14.2011 , 09:42 AM \| #151	Quote
Quote: Originally Posted by trmptrnick he is human you know, like the rest of us. Everyone has a boiling point, but I don't believe he is anywhere close to that. maybe a little aggravated, but certainly not pissed off. I agree. I'm just saying that if he's going to say something that will offend a lot of people because of one annoying guy, maybe a deep breath or two is necessary.

LordSatoh

12.14.2011 , 09:42 AM \| #152	Quote
Quote: Originally Posted by Selaik Oh my you most think the sun revolves around you ! there a bit busy know call back later thanks . I tried. In queue for nearly 2 hours all three times. Telecoms and they are making money of me even more that way. Get it Mr Sunshine?
Peace is a lie...

Drewser

12.14.2011 , 09:43 AM \| #153	Quote
Quote: Originally Posted by Mazinger-Zetto https://twitter.com/#!/Rockjaw/statu...67418332397568 Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired. Even if you ignore a customer's issues, you never verbally marginalize it. Never. Nothing wrong with that response.

Yevon

12.14.2011 , 09:44 AM \| #154	Quote
Quote: Originally Posted by LordSatoh I tried. In queue for nearly 2 hours all three times. Telecoms and they are making money of me even more that way. Get it Mr Sunshine? Why you so mad? Maybe you should step back from the comp and breath for a sec.
- Yevon Imperial Agent-Operative-Medic

Aoladari

12.14.2011 , 09:44 AM \| #155	Quote
Quote: Originally Posted by Mazinger-Zetto https://twitter.com/#!/Rockjaw/statu...67418332397568 Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired. Even if you ignore a customer's issues, you never verbally marginalize it. Never. You know.... someone should tweet him and tell him to get off Twitter and try working the issues and talking about them where they belong... like, oh I dunno.. the forums?
Aoladari �अ√/√/√/√/√l��]██████████████████████████████)

Kainde

12.14.2011 , 09:44 AM \| #156	Quote
I had my hopes of getting in yesterday too like everyone else (2nd wave today but stuck at work). However I knew my feelings of disappointment at not making it in was my own problem and shut the hell up about it. Community managers are not customer service or support agents. You are right that a CS person should never say that to a customer. That said IMO sometimes someone needs to be there to tell the customer they are wrong.

Craifton

12.14.2011 , 09:45 AM \| #157	Quote
Quote: Originally Posted by Gragnik No, not it's not a real issue. It's a perceived issue based on feelings of entitlement that are rampant in Western society. Exactly

Ravenouschaos

12.14.2011 , 09:45 AM \| #158	Quote
Quote: Originally Posted by Mazinger-Zetto https://twitter.com/#!/Rockjaw/statu...67418332397568 Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired. Even if you ignore a customer's issues, you never verbally marginalize it. Never. He is right. Stop wasting his time with BS tweets and the like, they will not help anyone.
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Yevon

12.14.2011 , 09:45 AM \| #159	Quote
Quote: Originally Posted by Aoladari You know.... someone should tweet him and tell him to get off Twitter and try working the issues and talking about them where they belong... like, oh i dunno.. the forums? You can't find any threads on these forums due to all the QQ threads.
- Yevon Imperial Agent-Operative-Medic

Zeploz

12.14.2011 , 09:45 AM \| #160	Quote
Quote: Originally Posted by Mazinger-Zetto https://twitter.com/#!/Rockjaw/statu...67418332397568 Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired. Even if you ignore a customer's issues, you never verbally marginalize it. Never. After so much annoyance, any retail operation I've seen would call the cops/throw the disruptive person out. This sounds like the equivalent of that.

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