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No one promised you 5 days of early access

STAR WARS: The Old Republic > English > Customer Service
No one promised you 5 days of early access

Ayami_no_baka's Avatar


Ayami_no_baka
12.14.2011 , 10:11 AM | #101
GRATS! Have fun! Oh well...he won't ever be checking the forums again, he'll be lost in that game until next summer >.>

mikevika's Avatar


mikevika
12.14.2011 , 10:12 AM | #102
Just got access my code was redemmed september first if you need screen shots i can provide them

Southies's Avatar


Southies
12.14.2011 , 10:13 AM | #103
This says it all!
Originally Posted by Kinegos
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

Genrazn's Avatar


Genrazn
12.14.2011 , 11:04 AM | #104
Quote: Originally Posted by Hydroponica View Post
They refer to that as sales tax, loser.
As usual your missing the point, I should have payed 75$ dollars then + tax not 80$ and then tax. So in essence I bought early game access and have to wait for it.

I guess I am irratated cause I got swept up in hype watching videos of ToR and preordered withou realizing the hassle early game access was ESPEcIALLY with the announcement of it starting earlier

SirussViruss's Avatar


SirussViruss
12.14.2011 , 11:20 AM | #105
What you are all missing is that it doesn't matter if they say UP TO, MAYBE, POSSIBLY, or any of it. You can't change the rules after purchase. If there are stipulations on early access they must be stated BEFORE purchase. You don't say "give me $20 and there's a 99.999% chance i'll sell you this $30 item", but the whole time knowing you won't. I had hopes of playing "up to 5 days early" however even with it now being 7 days, it still seems I'll only get 1-2 days. You make people think it's all fair on even ground, but the whole time they know it depends on when you entered the code.

My biggest problem is my friends are level 20 already and I can't even log in. i didn't play beta so now I'll be playing alone and try to learn the game rather than play and level with others.

Don't care if you say i'm QQing or whatever. There's millions that feel cheated and there's nothing we can do. WE ARE THE 90%

Kallahnn's Avatar


Kallahnn
12.14.2011 , 11:21 AM | #106
I think everyone with legitimate concerns over this launch should be very aware of a very disturbing fact at this point.

Just like in the launch of the Star Trek MMO, you will quickly discover that the Star Wars and now Bioware/EA fanbois are very fierce to defend anything anti thier favorite game, Star Wars. In the last 24 hours I have seen more hate than I have seen anywhere in anygame, to include both Star Trek and WoW.

Thier passion clouds thier reason. And to them, we are less than if we have a complaint, simply because most of them are playing already or are so far clouded and decieved by EA/Bioware and Rockjaw that they think there is nothing wrong at all.

Theres a reason why even after SWG lost its license and everything John Smedley did to the community that they still fought to keep the MMO open. You will learn that reason quickly in these forums in the days months and years to come.

Friendly advice, get a gun and learn how to use it.