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Forgot ONE of my security questions

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Forgot ONE of my security questions
 
First BioWare Post First BioWare Post

TheSig's Avatar


TheSig
01.07.2012 , 11:25 PM | #1
What do i do now i cant log in. I remember most of the other security question answers just not this one

Bronholz's Avatar


Bronholz
01.08.2012 , 12:31 AM | #2 Click here to go to the next staff post in this thread. Next  
Greetings TheSig,

You will need to contact out Customer Support Team, as it appears you will need to have your Security Question reset.

For security reasons this can only be done with our Phone Support department, please find below the details of how to contact them:

Quote:
For help with account issues, technical support, or if you require further assistance with Star Wars™: The Old Republic™, you can contact us via the following toll-free phone numbers:

• USA: 1-855-GO-SWTOR (1-855-467-9867)

• UK, Germany, France: 00800 0246 9273 (008000 BIOWARE)

For calls originating from countries not listed above, please call the following number: +442035642555
Please be aware that if you are calling from a country not listed above, then international call rates may apply.

Thank you.
Bronholz | BioWare Customer Service – Forum Support

Fylkras's Avatar


Fylkras
03.10.2012 , 01:47 PM | #3
I have been trying to get through with no success is there any way to reset or have them ask another question? I forgot one of the questions answers and I am now locked out of my account. Theoretically I cannot even cancel my account...

Ratae's Avatar


Ratae
03.11.2012 , 05:04 PM | #4 This is the last staff post in this thread.  

Hello Fylkras,

Please bear in mind that, for security reasons, issues relating to account and financial details can only be dealt with on the telephone, as we need to verify account ownership before discussing such sensitive information.

Please see the post above for the telephone numbers to call – please select the options for Accounts & Billing and to speak to a live agent.

Thank you for your understanding and continued patience and support.
Ratae | BioWare Customer Service - Forum Support

Keriiscool's Avatar


Keriiscool
03.01.2013 , 06:35 PM | #5
Do you have to call y cant you do it through email or by computer?

CivLord's Avatar


CivLord
03.08.2013 , 06:47 PM | #6
WHAT IS THIS?
Nobody is answering those phones!
I cant log becouse i cant reset 1 of my securty questions...
Why cant i reset it via mail?
Why cant i reset it by confirming my billing for subscribtion?
WHy cant i reset it by answering all other security questions?
Why cant i reset it by countless other means?

Nobody is picking up those phones and you know it!

If it would be a bank account - you would be sued.

What is an expected time of waiting for your support line to answer?
Coze i need to know after how much time spend on phone i can take legal actions against you.

Prepering class suit against you,

anyone interested from forum users?

Likomg's Avatar


Likomg
03.08.2013 , 11:26 PM | #7
Quote: Originally Posted by CivLord View Post
What is an expected time of waiting for your support line to answer?
Coze i need to know after how much time spend on phone i can take legal actions against you.

Prepering class suit against you,

anyone interested from forum users?


Gotta love not only idle threats, but ones that hold no water, legally. Go ahead and prep that class action lawsuit, bud... rofl

WaldoA's Avatar


WaldoA
03.09.2013 , 06:18 AM | #8
Quote: Originally Posted by CivLord View Post
WHAT IS THIS?
Nobody is answering those phones!
I cant log becouse i cant reset 1 of my securty questions...
Why cant i reset it via mail?
Why cant i reset it by confirming my billing for subscribtion?
WHy cant i reset it by answering all other security questions?
Why cant i reset it by countless other means?

Nobody is picking up those phones and you know it!

If it would be a bank account - you would be sued.

What is an expected time of waiting for your support line to answer?
Coze i need to know after how much time spend on phone i can take legal actions against you.

Prepering class suit against you,

anyone interested from forum users?
The numbers aren't free to call anymore, and I'm not sure if those are the correct numbers posted by CS few posts above this.

OwenBrooks's Avatar


OwenBrooks
03.09.2013 , 06:32 AM | #9
Correct they are not the numbers anymore, here is a link to the correct numbers in case someone else trips over this year old thread

http://www.swtor.com/support/helpcenter/5200

Eqvilibrium's Avatar


Eqvilibrium
03.09.2013 , 10:45 AM | #10
I tried to contact through numbers from this list for 100 times today. But I tried in vain...