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jypb's Avatar


jypb
12.31.2011 , 12:08 AM | #1
Please help me. I get this error when I try to login and it seems that NOONE on the forums is having the same issue. What are my next steps here?

Ratae's Avatar


Ratae
12.31.2011 , 12:10 AM | #2 This is the last staff post in this thread.  

Hello,

Please ensure that you have the correct ports opened in your router settings. See this link:
http://www.swtor.com/support/helpcenter/2015 and that you have both the launcher.exe and the swtor_setup.exe added to the exceptions of your firewall and any antivirus software.

Check also the Launcher Troubleshooting Guide:
http://www.swtor.com/community/showthread.php?t=272

Finally could you check that the date and time are set correctly on your computer.

If none of these steps help you, please post your Dxdiag report here.
For details of how to obtain this, please see this link
http://www.swtor.com/community/showt...507#post749507

Thank you for your help.

Ratae | BioWare Customer Service - Forum Support