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kodrac's Avatar


kodrac
06.01.2018 , 11:45 AM | #11
Quote: Originally Posted by Oreget View Post
I still cant find the button.
That's because there isn't a button.
Quote: Originally Posted by aerockyul View Post
I’d find it hard to believe this sort of thing goes on in the preferential treatment forum.
Quote: Originally Posted by Jdast View Post
or Kodrac, for saying everything I want to say, but he takes one for team and gets a warning.

Mubrak's Avatar


Mubrak
06.01.2018 , 01:05 PM | #12
Quote: Originally Posted by Oreget View Post
I still cant find the button.
https://i.imgur.com/DNkaSmR.jpg

That link takes you to https://account.swtor.com/user/subscription/cancel

The link only shows up when you have a recurring subscription. The 60 days or any gametime-codes from third parties are one-time purchases, no need to cancel them, you aren't billed again (but also get no refund for unused game time.)
6.0: Do not add that gaudy flashing icon above every vendor's head without an option to turn it off.
Let us sort our companion list and hide or kick out the unwanted ones!

http://www.swtor.com/r/rszTdG

Oreget's Avatar


Oreget
06.01.2018 , 01:20 PM | #13
Quote: Originally Posted by Mubrak View Post
https://i.imgur.com/DNkaSmR.jpg

That link takes you to https://account.swtor.com/user/subscription/cancel

The link only shows up when you have a recurring subscription. The 60 days or any gametime-codes from third parties are one-time purchases, no need to cancel them, you aren't billed again (but also get no refund for unused game time.)
It says I have no play time but i'm still a sub on my account.
It was supposed to end today because first day of the month is ma billing day.

Lundorff's Avatar


Lundorff
06.01.2018 , 03:22 PM | #14
You are not losing your mind. The same thing is happening to me. My subscription has lapsed and yet I am still locked in as a subscriber with no cancel button. I have tried to PM Keith but no answer so far.

DocDAM's Avatar


DocDAM
06.01.2018 , 03:26 PM | #15
Quote: Originally Posted by Oreget View Post
It says I have no play time but i'm still a sub on my account.
It was supposed to end today because first day of the month is ma billing day.
Does it say "0 days"?
That means you are on your last day. It'll expire at the same time of day your sub started (not midnight, or any other fixed time).
My Refer a Friend link here. [Rules and Rewards]

Lundorff's Avatar


Lundorff
06.01.2018 , 03:32 PM | #16
Quote: Originally Posted by DocDAM View Post
Does it say "0 days"?
That means you are on your last day. It'll expire at the same time of day your sub started (not midnight, or any other fixed time).
it is a new bug. I have been here on and off since beta. The cancel button disappears when subscription expires now.

Edit: https://i.imgur.com/j2lYJJL.jpg It literally says i have no play time, and yet I can log ind and play as a subscriber and not preferred.

Nightblazer's Avatar


Nightblazer
06.01.2018 , 06:23 PM | #17
Quote: Originally Posted by Lundorff View Post
it is a new bug. I have been here on and off since beta. The cancel button disappears when subscription expires now.

Edit: https://i.imgur.com/j2lYJJL.jpg It literally says i have no play time, and yet I can log ind and play as a subscriber and not preferred.
So have you been charged? Have you deleted your payment info?

Sounds like a bug where it didn't switch you to preferred. Just call customer service, they can go ahead and remove your sub access, features and what not that your somehow bugged into and you'll be in preferred status. Doubt anything Keith can do and most likely he say call customer service. They generally can't help with account / billing issues via the forum anyway.
“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

Get 7 days free game time plus several unlocks by clicking here

Tahana's Avatar


Tahana
06.01.2018 , 06:30 PM | #18
Quote: Originally Posted by Lundorff View Post
it is a new bug. I have been here on and off since beta. The cancel button disappears when subscription expires now.

Edit: https://i.imgur.com/j2lYJJL.jpg It literally says i have no play time, and yet I can log ind and play as a subscriber and not preferred.
I'd be calling customer service so you don't end up with any charges on your account. If you're logging into the game my guess is that they'll be well within their rights to charge you.
What lies behind us and what lies before us are tiny matters compared to
what lies within us. - Ralph Waldo Emerson -

Rheshalea's Avatar


Rheshalea
06.02.2018 , 03:05 AM | #19
Quote: Originally Posted by Tahana View Post
I'd be calling customer service so you don't end up with any charges on your account. If you're logging into the game my guess is that they'll be well within their rights to charge you.
Uh.... this game has Free to Play/Preferred modes too, you know? They're not at all within their rights to charge you the sub fee when they also allow you to play for free. And even if it was pay-to-play, sub-only to log in, they wouldn't be.

And now I'm (again) worried about my own status.

Oreget's Avatar


Oreget
06.02.2018 , 08:02 AM | #20
I already contacted customer service and no answer.