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Returning Player/Cannot Log into Previous Account

STAR WARS: The Old Republic > English > New Player Help
Returning Player/Cannot Log into Previous Account

ExileSolariJedi's Avatar


ExileSolariJedi
05.02.2020 , 08:40 AM | #1
I was told in game to contact "Daniel"

Returning player, OG Founder, but I no longer use the same email address that is connected to my account. I tried contacting Support, and I realize with the pandemic it might be a bit slower, but I would like to get into it. Not into starting from scratch.

Looking for some help from CM/Support please. Thank you

Erevan_Kindelar's Avatar


Erevan_Kindelar
05.02.2020 , 09:24 AM | #2
Unfortunately, the support email channel is the only option available to you at this time - usually, there would be the option of calling to one of EA's support numbers, but in the current coronavirus lockdown situation, that support channel seems to have been closed down temporarily.
Bioware/EA's community management team do hang around on the forums, but they are unable to assist with account access issues.
I am telling the truth, honestly! I am as honest as the day is long! Besides, I am a terrible liar, everyone can see when I am lying - my lips are moving.
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ExileSolariJedi's Avatar


ExileSolariJedi
05.02.2020 , 09:37 AM | #3
Quote: Originally Posted by Erevan_Kindelar View Post
Unfortunately, the support email channel is the only option available to you at this time - usually, there would be the option of calling to one of EA's support numbers, but in the current coronavirus lockdown situation, that support channel seems to have been closed down temporarily.
Bioware/EA's community management team do hang around on the forums, but they are unable to assist with account access issues.
Thanks for the update. I will wait for the email reply.

JediQuaker's Avatar


JediQuaker
05.02.2020 , 11:11 AM | #4
Quote: Originally Posted by ExileSolariJedi View Post
Thanks for the update. I will wait for the email reply.
If you do manage to contact them, be prepared with any info you can give them such as original game code (if you have one), old email address, character name(s), original server, etc.
Hold water, a sieve may not, but hold another sieve, it will - Yoda..

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madeleyjr's Avatar


madeleyjr
05.03.2020 , 09:20 AM | #5
The average waiting time is around 24 hours for a reply so you won't be waiting for too long!
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Dragondog's Avatar


Dragondog
05.05.2020 , 11:12 PM | #6
Much can happen in a month, but when I contacted them a month ago, it took them five days to respond.
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Kindredd's Avatar


Kindredd
05.08.2020 , 12:04 AM | #7
Change your password or authenticator. After I did that I had no more problems.