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how to cancel pre-order

Tiernandan's Avatar

12.13.2011 , 10:04 PM | #1
How do I cancel my pre-order? This cluster**** of a head-start is not something that I simply will take and brush off as a "noble" attempt to maintain server stability during your launch.

On a post i just read completely infuriated me that most people will likely get just (1) day head start?!?! I might as well not have pre-ordered if that is the case. Not only was this information not provided from the get go, it was not released until TODAY. Total horse sh*t

I do not care what excuses make you folks feel better, but the fact is I pre-orderd to participate in the HEAD START. I don't care about your influx in purchases or any other excuses you throw out to the community.

You have the numbers of pre-orders and you should have planned better, simple as that.

Its not my job to figure out how, but when you gloat to have such a successful last beta weekend, boasting the millions of hours players put in and the million+ players you saw through your doors. . . there is no excuse for this staggered start.

Tell me how to cancel my pre-order through EA

Zube's Avatar

12.13.2011 , 10:08 PM | #2
you joined 3 weeks ago and you're complaining about not getting in on Day 1? On Dec 13th which they just announced last week (which is 2 days earlier than the initial report? You are funny...

Smilfink's Avatar

12.13.2011 , 10:09 PM | #3
Regardless the day he joined, if they offer a 5 day early game access without any further information he's on his toes to stand up for it as a scam.

Everyone payed the same amount of money for the early game access, there was no information or conditions comming along with it.

I don't have access either but I don't really care, still feel a bit "assaulted" especially with the lack of support by the customer service, forum devs and phone assistant which are inexistent.

DarthJokas's Avatar

12.13.2011 , 10:10 PM | #4
Google it, there's definitely some other 'like-minded' person who has come to the same 'mature' conclusion you have.

Good riddance.

Zebart's Avatar

12.13.2011 , 10:11 PM | #5
RAAAA me wanty outty. i dont get my way then i quit. ROFLMAO

MooseJenkins's Avatar

12.13.2011 , 10:11 PM | #6
you could just wait and play on launch date if you are that hurt about it

JediMasterBurst's Avatar

12.13.2011 , 10:17 PM | #7
Quote: Originally Posted by Tiernandan View Post
On a post i just read completely infuriated me that most people will likely get just (1) day head start?!?! I might as well not have pre-ordered if that is the case. Not only was this information not provided from the get go, it was not released until TODAY.
This is not entirely acturate. A large amount of people preorder the game in the first 72 hours, possible over 100,000 people base on my estimation. True most player who got in today did preorder in the first three days.

Bioware will probably will be adding more and more people in the next few days, its always best to start slow to make sure that server load balance is not upset. Otherwise there could be bigger problems than a few player whining about not getting in on the first day of Early Access. As an experienced MMO player, I feel that Bioware is doing the right thing here. Its better to have the game up and running for some people than to have the game not running at all.
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William_F_Guile's Avatar

12.13.2011 , 10:17 PM | #8
Y u guys feedin'?
"Go home and be a family man"-Guile

Tiernandan's Avatar

12.13.2011 , 10:18 PM | #9
I don't particularly like the way they're handling the launch. I've been part of quite a few betas, head starts and trials. This staggering is the lamest way to "ramp up" their servers. Its just sugar-coating that they're not ready for launch, end of story.

If you advertise a head start, it should be that. If on average everyone is only going to get 1 day, state that. I'm not asking for much in all honesty.

They want the pre-orders and they want my money. Its a business and I get that. But I am definately noticing very sad similarities between these folks and the "game that shall not be named" (WoW) woopsie. . . . Vague, nontransparent babble. . . I wish there was more honesty from the start. I am not impressed by ANY means.

I am not looking to cancel solely on the grounds of not being in the headstart which was outlined in the pre-order. I would like to have no further dealings with them (Bioware/EA) for their poor planning, poor customer service, poor communication and overall poor atmosphere.

You dont have to share my thoughts or ideas, I am just inquiring here in the customer service section for a way to cancel my pre-order.

Kuiper's Avatar

12.13.2011 , 10:19 PM | #10
You didn't pay extra for the game. The total is still the same whether you preorder or not. You just paid $5 in advance and pay the remaning $55 when the game is released. They said MAY so you know when you bought the game that there's a possibility you won't get the full 5 days.