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Remove Security Key?

bpphantom's Avatar

07.05.2012 , 11:22 AM | #131
Quote: Originally Posted by Drahy View Post
Backup programs seems to not work with these i had the same problem
That's by design with these kinds of apps.
When I resubbed a week or two before 1.3 I called and had them remove the physical token from my account, then I activated the one of my tablet and it's been great thus far. I hope it will be that easy if I decide to root my TF and need to remove the key first.
@bpphantom - The Forgotten Legacy
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Laxitydrag's Avatar

10.26.2012 , 12:19 PM | #132
i think the customer service is *********** horrible they really fail i got a new phone and i need 2 add the security key for that mobile how the **** can i do that when i need 2 call them 2 remove the one i already have -.-

Grimoreich's Avatar

02.18.2013 , 08:37 PM | #133
can't access my old account because of it and lost when my house burnt down. so having it will screw u.

Athuz's Avatar

03.08.2013 , 11:35 AM | #134
It's really not that hard of a process, aside from sitting on hold for a little while, I had to do it 3 times last week when my phone was bugged and kept resetting everything. like a 3 min phone call. granted should be an option to do this from within the account but it's not hard as long as you know your own information to your account.

NLxAROSA's Avatar

03.09.2013 , 01:03 AM | #135
Quote: Originally Posted by Croga View Post
Simple rule of thumb for anything:
If you enable something (whether it's a security key, a mobile phone text service, a contract of any kind) you should be able to disable it using the exact same method (whether it's through a webpage, by EMail, by telefone or signed document).
Holy thread necro, but I'll bite.

That's not possible, as that would be a security flaw. If you were able to remove your security in the same way as adding it (e.g. just user/password), there would be no point in having it. The security key is there to prevent people from accessing your account with just user password, so you can't allow that. To be able to remove the key, you need at least the same level of security (e.g. login with user/pass/SK first). BW/EA take this a step further by requiring you to call, which is not an extra layer of security per se, but does cost money (and leaves a trace), so it's less viable for hackers.

Morachi's Avatar

03.26.2013 , 11:50 PM | #136
Ummmm, it would not be a security flaw. In order to login while you have an authenticator attached, you'd have to input a code from it still. It would still be secure logging in. Removing it would probably also require a code entry from it to authenticate. I don't see how a phone call is more secure than this. Personally, I think BW just didn't care enough to make that mechanic, not that it's too insecure.

Jedthedrummer's Avatar

03.29.2013 , 08:16 AM | #137
Really i thought the security idea was cool.....until i realized i had to have my phone nailed to pants whenever im by my computer now. I wish they would make some sort of google chrome app like they did the mobile apps, because sometimes im charging my phone, and my computer is nowhere near the charger!

ChroniKill's Avatar

03.30.2013 , 04:55 AM | #138
Had one of these on my phone for Diablo 3. Had to reset my phone and tried to call the get it taken off. Never managed to get through and haven't played since.

aarontaras's Avatar

07.27.2013 , 08:44 AM | #139
Just a quick update because I did not see any mention of this in the few pages of this thread that I read before calling customer service:


Try to log-in to the site (without security code) and click the 'Lost Security Key' option. It will send you a one time password via your email and remove the key requirement from the account. I hope this helps someone, I called CS this morning only to find out that I did not need to.