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#1 reason why im done with this game


ppdgerman

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Officially today I have canceled both my accounts. I have two level 50 toons ( powertech and sage ) that will be shelved.

 

#1 reason I have left the game : extremely poor customer service. I have been playing MMOs since Everquest in 1999 religiously and I will no longer donate $30/mo for my two accounts to have my tickets for legitimate requests unanswered or deleted. Waiting 8 days for an automated response on your ticket is UNACCEPTABLE. There are plenty of MMOs that know and understand that pissing off your player base will not keep subscriptions.

 

After I had this problem, I posted a thread requesting help on these forums. My thread was promptly closed for "posting about moderator actions". I will not discuss this in this thread because although it is a contributing factor, will inevitably get this thread closed.

 

If you have had this experience whether you are still with the game or not /SIGN and tell bioware that their customers WILL NOT TOLERATE POOR OR NO CUSTOMER SERVICE.

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I agree completely. I've made few tickets myself and they never got answered. How the hell can the customer support be this bad when you launch a game and want to make good impression on players?

 

I just dont get it.

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oke, good for you then. Its not something we realy need to know. I think most people know the customer service is bad but that is it most of the time in the begin as they need to be trained personally.

 

stil i wonder why you even have 2 accounts for SWTOR?

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Hello Everybody!

 

We appreciate you taking the time to express your thoughts and concerns about Star Wars™: The Old Republic™, but will be closing this thread, as there is little room for constructive discussion.

 

We encourage you to make threads about specific game-related topics if you like and suggest putting them in the Suggestion Box forum.

 

We wish you the best.

Edited by Zoggel
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