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Nearly a month since I sent in my ticket via email. This is unacceptable.

STAR WARS: The Old Republic > English > General Discussion
Nearly a month since I sent in my ticket via email. This is unacceptable.

Talon_strikes's Avatar


Talon_strikes
01.02.2019 , 10:40 PM | #1
I sent a report via email on Dec 13, 2018 that has yet to be answered. I understand Nov and Dec are holiday months, but you guys shouldn't be backlogged this badly, nor shouldn't cs be on break as long as they are. I'm reporting players that have clearly violated the ToS and it's going to take weeks before my reports are even looked at, never mind investigated. This is ridiculous and unacceptable.

Edit: Before anyone else misinterprets the intention of this thread, all I'm saying is that this extreme extended que on ticket responses due to 2 days in November and December is unacceptable.
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DarthSealth's Avatar


DarthSealth
01.02.2019 , 10:45 PM | #2
Sorry but this sounds ridiculous what do you think will happen?

"Hey Chris, That report you sent we have silenced the person under the evidence provided. Thanks CS."

They clearly state when you report stuff to them that they can not discuss reporting procedures with the reporter.

Meaning you make the claim and on your way not you make the claim and await for the verdict.

The only people involved who know the outcome is the person reported and the CS dealing with the case, However you will not get any information presented to you via CS on the case. So your best bet is befriend the person you reported and ask them.
Darth Malgus
English equates to (Sarcasm x Endearment)

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Andrellma's Avatar


Andrellma
01.02.2019 , 11:00 PM | #3
Quote: Originally Posted by Talon_strikes View Post
I sent a report via email on Dec 13, 2018 that has yet to be answered. I understand Nov and Dec are holiday months, but you guys shouldn't be backlogged this badly, nor shouldn't cs be on break as long as they are. I'm reporting players that have clearly violated the ToS and it's going to take weeks before my reports are even looked at, never mind investigated. This is ridiculous and unacceptable.
BioWare isn't going to communicate with you involving reports of other players. They aren't going to ask you for your input on what you think an acceptable punishment should be, they aren't going to tell you what they did (if anything) to the player. They aren't even going to ask you for additional information (they can get that on their end if they need it). 99.9999999999% of the time, they aren't even going to thank you for your report, or acknowledge it in any way.

What were you expecting? A gold star?
Dat referral link, tho
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Talon_strikes's Avatar


Talon_strikes
01.02.2019 , 11:03 PM | #4
Quote: Originally Posted by DarthSealth View Post
Sorry but this sounds ridiculous what do you think will happen?

"Hey Chris, That report you sent we have silenced the person under the evidence provided. Thanks CS."

They clearly state when you report stuff to them that they can not discuss reporting procedures with the reporter.

Meaning you make the claim and on your way not you make the claim and await for the verdict.

The only people involved who know the outcome is the person reported and the CS dealing with the case, However you will not get any information presented to you via CS on the case. So your best bet is befriend the person you reported and ask them.
Lolwat? Your response made absolutely no sense. I know the ToS team doesn't tell you what happens to the user reported, if anything happens at all, but they do send you emails confirming they received your ticket/email. I've also gotten people personally banned due to my reporting, so there's that too. Reports do work. All I'm saying is that this extreme extended que on ticket responses due to 2 days in November and December is unacceptable.
Do you want free 7 days of subscription time? And one free server transfer?
With a bundle of goodies? And obtain these rewards every 90 days?
Then click my referral link and login to an existing account, or create a new one, for these rewards today! Don't forget to bookmark it too!

Talon_strikes's Avatar


Talon_strikes
01.02.2019 , 11:04 PM | #5
Quote: Originally Posted by Andrellma View Post
BioWare isn't going to communicate with you involving reports of other players. They aren't going to ask you for your input on what you think an acceptable punishment should be, they aren't going to tell you what they did (if anything) to the player. They aren't even going to ask you for additional information (they can get that on their end if they need it). 99.9999999999% of the time, they aren't even going to thank you for your report, or acknowledge it in any way.

What were you expecting? A gold star?
Obviously you misread my OP. Read the response above.
Do you want free 7 days of subscription time? And one free server transfer?
With a bundle of goodies? And obtain these rewards every 90 days?
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DarthSealth's Avatar


DarthSealth
01.02.2019 , 11:06 PM | #6
So because you never got a confirmation message which is an automated response you assume what I posted which another replied with makes no sense? I am completely puzzled.

Also the Pop-Up that confirms your ticket has been sent is only In-Game. Not via Email they hold no obligations to send you an automated message to let you know your ticket via email has been received.
Darth Malgus
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Talon_strikes's Avatar


Talon_strikes
01.02.2019 , 11:21 PM | #7
Quote: Originally Posted by DarthSealth View Post
So because you never got a confirmation message which is an automated response you assume what I posted which another replied with makes no sense? I am completely puzzled.

Also the Pop-Up that confirms your ticket has been sent is only In-Game. Not via Email they hold no obligations to send you an automated message to let you know your ticket via email has been received.
You are 100% incorrect. When you send them emails they also reply with confirmation messages. I have plenty of responses from email tickets.

And yes, your response made no sense because you misunderstood the premise of my OP. It's about these insane long wait times on ticket responses due to the holidays, not about confirming whether or not a player has been sanctioned - which BW has never done and never will.
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With a bundle of goodies? And obtain these rewards every 90 days?
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DarthSealth's Avatar


DarthSealth
01.02.2019 , 11:27 PM | #8
Well guess what you can't report people through email. I am sure the email is reserved for account or subscription issues.

However your bait has failed with your post being reported, I hope many others do the same.
Darth Malgus
English equates to (Sarcasm x Endearment)

Have you heard Chief Keith is the New Reformed Ben Irving?
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Talon_strikes's Avatar


Talon_strikes
01.02.2019 , 11:40 PM | #9
Quote: Originally Posted by DarthSealth View Post
Well guess what you can't report people through email. I am sure the email is reserved for account or subscription issues.

However your bait has failed with your post being reported, I hope many others do the same.
LMAO what? Well enjoy reporting my thread. It doesn't violate any of the forum rules and just because YOU deem it trolling, doesn't mean it is. Can't wait to see my thread still standing, regardless of what anyone else thinks. Now please stop responding and trying to derail my thread.
Do you want free 7 days of subscription time? And one free server transfer?
With a bundle of goodies? And obtain these rewards every 90 days?
Then click my referral link and login to an existing account, or create a new one, for these rewards today! Don't forget to bookmark it too!

DarthSealth's Avatar


DarthSealth
01.02.2019 , 11:47 PM | #10
Look at what the CS email is for, you have made a bogus claim that clearly doesn't stand true as if you deserve any response because of your ticket that you've sent via Email. As I have stated I don't do enough reporting or creating tickets but a ticket that is confirmed or replied to via Email has to be a ticket within the categories of what the Email department deals with.
Darth Malgus
English equates to (Sarcasm x Endearment)

Have you heard Chief Keith is the New Reformed Ben Irving?
My Referral Link Refer A Friend T&C My Twitter Link