DarkKnightShado Posted June 7, 2018 Share Posted June 7, 2018 Anyone else having issues with purchasing Cartel Coins right now? I just made a purchase about a half hour ago and have both paypal and SWTOR emails confirming the purchase but as of yet the coins have not hit my account. Normally they hit instantly. Link to comment Share on other sites More sharing options...
JennyFlynn Posted June 7, 2018 Share Posted June 7, 2018 Perhaps they're having delay issues. Another person posted they'd renewed their sub but their in-game status wouldn't right away, not even after relog. Wait it out for an hour or so then try calling or Skype'ing CS. Link to comment Share on other sites More sharing options...
DarkKnightShado Posted June 7, 2018 Author Share Posted June 7, 2018 Perhaps they're having delay issues. Another person posted they'd renewed their sub but their in-game status wouldn't right away, not even after relog. Wait it out for an hour or so then try calling or Skype'ing CS. Will do, Thanks for the info. Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted June 7, 2018 Dev Post Share Posted June 7, 2018 Hey folks, There is a little bit of a slowdown right now with cartel coins and subscriptions. The team is looking into the issue now. I'll pass on updates as I have them. -eric Link to comment Share on other sites More sharing options...
DarkKnightShado Posted June 7, 2018 Author Share Posted June 7, 2018 Hey folks, There is a little bit of a slowdown right now with cartel coins and subscriptions. The team is looking into the issue now. I'll pass on updates as I have them. -eric Thanks for looking into this Eric. Link to comment Share on other sites More sharing options...
Silikonvaper Posted June 7, 2018 Share Posted June 7, 2018 Hey folks, There is a little bit of a slowdown right now with cartel coins and subscriptions. The team is looking into the issue now. I'll pass on updates as I have them. -eric I have the same problem( Link to comment Share on other sites More sharing options...
meatbaghkkotor Posted June 7, 2018 Share Posted June 7, 2018 Similar problem here, just subbed but the game wont recognize it, also did not receive my cartel coins. FeelsBadMan Hope this will be solved quickly. Link to comment Share on other sites More sharing options...
Force_adept Posted June 7, 2018 Share Posted June 7, 2018 Yeh Same probelm for me aswell Link to comment Share on other sites More sharing options...
-JE-BLAZAR- Posted June 8, 2018 Share Posted June 8, 2018 For me too. Thanks for keeping us up to date what is going on. Btw Eric thank the team for me for fixing the Darth Malak armor set!!! It was bugged for years in the neck region in cutscenes that it stretched out like crazy. I am happy even though it is finally fixed afther all this time, thanks! <3 it is 1 of my favorite sets. Glad to see you guys finally fixing stuff also for some other bugs I saw, like that decoration of the Zakuul Boarding Pod. So thanks for focussing on these things I appreciate it, that is a good sign. <3 Keep up the good work. Link to comment Share on other sites More sharing options...
-JE-BLAZAR- Posted June 8, 2018 Share Posted June 8, 2018 Hey folks, There is a little bit of a slowdown right now with cartel coins and subscriptions. The team is looking into the issue now. I'll pass on updates as I have them. -eric See what I said in previous message! ^^ thanks <3 for the good work with fixing bugs! :3 I also saw that the shadows on yavin 4 starting area where fixed! I forgot to say that, thanks! <3 Link to comment Share on other sites More sharing options...
ClockworkD Posted June 8, 2018 Share Posted June 8, 2018 Anyone heard an update on this? Fixed yet, maybe? Or has anyone tried to buy coins lately? Link to comment Share on other sites More sharing options...
Force_adept Posted June 8, 2018 Share Posted June 8, 2018 yeh a couple of hours ago and no go Link to comment Share on other sites More sharing options...
Silikonvaper Posted June 8, 2018 Share Posted June 8, 2018 When will fix it? I want to give the account to a friend But I do not have my CC Link to comment Share on other sites More sharing options...
Mordecayi Posted June 8, 2018 Share Posted June 8, 2018 Any idea how long the delay is? Has anyone received their orders yet? Link to comment Share on other sites More sharing options...
OwenBrooks Posted June 8, 2018 Share Posted June 8, 2018 (edited) This should be fixed moving forward see a further update at this link Just as a little update. The issue itself is resolved and every new made sub and purchase should go through immediately. All purchases from yesterday are still being processes and might need a bit longer to fully go through and reflect on your accounts. If you still got issues, please contact out customer support staff as they can help with the subscriptions as mentioned already in this thread But I can assure you that nothing will be lost, it might just appear a bit later. Let me know if there are any issues for things that are purchases right now! ~Kat Edited June 8, 2018 by OwenBrooks Link to comment Share on other sites More sharing options...
OwenBrooks Posted June 8, 2018 Share Posted June 8, 2018 Any idea how long the delay is? Has anyone received their orders yet? People have started to receive their orders https://answers.ea.com/t5/Technical-Issues/Purchased-cartel-coins-not-added-to-account/m-p/6847892#M42229 Link to comment Share on other sites More sharing options...
Silikonvaper Posted June 8, 2018 Share Posted June 8, 2018 all also did not come? Link to comment Share on other sites More sharing options...
Zadama Posted June 8, 2018 Share Posted June 8, 2018 I'm a bit frustrated that I still haven't received the cartel coins that I purchased last night. Is there any update as to when they can be expected to be added? Link to comment Share on other sites More sharing options...
Everrgreen Posted June 8, 2018 Share Posted June 8, 2018 This happened to me last night; submitted a ticket and waited a while (maybe a couple of hours) logged in and coins showed up in game. Link to comment Share on other sites More sharing options...
Balibel Posted June 8, 2018 Share Posted June 8, 2018 When will all players affected by this problem have what they bought? I bought my parts at 6:43 this morning it is 5:36 pm at the time I write (French time) and I have nothing. There are people who say they have received what they bought but well over 10 hours of waiting, it is outrageous. We paid for what we requested. It's simply stolen if we do not receive our purchase. Link to comment Share on other sites More sharing options...
Nightblazer Posted June 8, 2018 Share Posted June 8, 2018 As per the EA post from Owenbrooks above they've been going through and posting updates for those that are affected there. I would add your Display Name to the list and the admins there can check on the status of your orders. Link to comment Share on other sites More sharing options...
Mordecayi Posted June 8, 2018 Share Posted June 8, 2018 (edited) According to Eric: "There is a little bit of a slowdown right now with cartel coins and subscriptions. The team is looking into the issue now. I'll pass on updates as I have them. " Yeah that was posted 19 hours ago so I think we are way past the little slowdown part. Just call it a massive slowdown and tel us whether we need to wait 24, 48 or mor hours for your system to catch up. Edited June 8, 2018 by Mordecayi Link to comment Share on other sites More sharing options...
Nightblazer Posted June 8, 2018 Share Posted June 8, 2018 According to Eric: "There is a little bit of a slowdown right now with cartel coins and subscriptions. The team is looking into the issue now. I'll pass on updates as I have them. " Yeah that was posted 19 hours ago so I think we are way past the little slowdown part. Just call it a massive slowdown and tel us whether we need to wait 24, 48 or mor hours for your system to catch up. There is probably a backlog of orders because of what happened. So as far as time well depends on how fast they are able to process them. It's probably safe to assume they are working through them in the order they came in as well. You'll probably get a faster answer to your question from the EA forum that was linked. Link to comment Share on other sites More sharing options...
gshenn Posted June 8, 2018 Share Posted June 8, 2018 It's been a few hours now and I haven't seen an update anywhere online - the twitter account hasn't even acknowledged it at all. Maybe it's not a widespread issue, but it feels a bit crap spending £23 for nothing and not hearing anything back. An update or an estimate of how long it will take would go a long way at this point. Link to comment Share on other sites More sharing options...
Kitelol Posted June 8, 2018 Share Posted June 8, 2018 gib my cartel coins so i can get my armor pls Link to comment Share on other sites More sharing options...
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