Dev Post EricMusco Posted November 10, 2018 Dev Post Share Posted November 10, 2018 Hey folks, We ended up discovering an issue which caused us to bring PTS offline. We are working on trying to address the issue so we can bring PTS back up this weekend. While you can't login, definitely take some time to read through the various Guild change threads and let us know your thoughts! We are doing everything we can to get PTS back up later this weekend. I will provide updates as I have them, PTS definitely won't be back until the soonest of tomorrow. Thanks! -eric Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted November 10, 2018 Author Dev Post Share Posted November 10, 2018 Hey folks, Looking pretty unlikely that we'll be able to bring PTS up today but the team is working on it. I'll pass on updates as I have them. -eric Link to comment Share on other sites More sharing options...
kukumburr Posted November 11, 2018 Share Posted November 11, 2018 Thanks for the updates so I don't have to check. It's the weekend though I hope people aren't working too hard...we can live without PTS for a few days. Link to comment Share on other sites More sharing options...
Pandoras_Jar Posted November 11, 2018 Share Posted November 11, 2018 (edited) No rush at all. We appreciate your efforts but do get some rest too! It's the weekend! <3 Edited November 11, 2018 by Pandoras_Jar Link to comment Share on other sites More sharing options...
rockoutmichigan Posted November 11, 2018 Share Posted November 11, 2018 I look forward to when it's up! Link to comment Share on other sites More sharing options...
SangreReall Posted November 12, 2018 Share Posted November 12, 2018 Hope that error will not reach our Main-Server too better move they launchday and fix all. The Guild Menu Options and so on does anyway not work correct you cant even set Mes of day. greets Sangrereal Link to comment Share on other sites More sharing options...
Dassams Posted November 13, 2018 Share Posted November 13, 2018 Hello, it's Tuesday and the test server is still not online. When is the test server available again? I hope that does not happen with the update in December. May the force be with you Link to comment Share on other sites More sharing options...
Jerba Posted November 13, 2018 Share Posted November 13, 2018 (edited) Unfortunately, there is a bug with the newest PTS patch. When installing, the launcher shows the error message "Unable to retrieve patch data. Please check network connection. (300)" This error is nothing new; it has happened to a couple PTS patches in the past but usually it only affected the German or French files. This time, it looks like the main PTS assets are bugged. The only workaround is to delete the PTS files and download from scratch (roughly 30 GB to download). For anyone with this error, here is how to fix it: Close the launcher.Open your SWTOR folder: "C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic"Delete the file "assets_swtor_test_main.version"Open the launcher again, login and switch to PTS.The launcher should now start the download of Main Assets 1. To help the devs with debugging, here are the relevant lines from the launcher log: 2018-11-13 20:31:36 INFO Download: http://manifest.swtor.com/patch/assets_swtor_test_main.patchmanifest (159.153.92.50 ) 2018-11-13 20:31:37 INFO Manifest Loaded: assets_swtor_test_main, current=293/upcoming=-1/required=295 2018-11-13 20:31:37 INFO [b][color="darkorange"]ManifestState=Download: assets_swtor_test_main, current=293/upcoming=-1/required=295[/color][/b] 2018-11-13 20:31:37 ERROR [b][color="DarkOrange"]Download Error :No download error detected (e300)[/color][/b] 2018-11-13 20:31:37 INFO General Patch manifest state error in retailclient_publictest (e209) 2018-11-13 20:31:37 INFO General Patch manifest state error in retailclient_publictest (e209) 2018-11-13 20:31:37 ERROR Fetch Manifest Failure: General Failure 2018-11-13 20:31:37 INFO Patching end Edited November 13, 2018 by Jerba Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted November 13, 2018 Author Dev Post Share Posted November 13, 2018 Tuesday update for everyone. The team is hopeful on a fix for the issues from the weekend. Looking at getting PTS up today or tomorrow. I will let you know. -eric Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted November 13, 2018 Author Dev Post Share Posted November 13, 2018 Hey folks, PTS is now available! If you are receiving the error "Unable to Retrieve Patch Data," hold tight. There is nothing you could do to address this other than reinstall PTS, which we do not recommend just yet. We are working on a solution from our side (but don't expect anything until tomorrow). Thanks! -eric Link to comment Share on other sites More sharing options...
SangreReall Posted November 14, 2018 Share Posted November 14, 2018 Hey folks, We ended up discovering an issue which caused us to bring PTS offline. We are working on trying to address the issue so we can bring PTS back up this weekend. While you can't login, definitely take some time to read through the various Guild change threads and let us know your thoughts! We are doing everything we can to get PTS back up later this weekend. I will provide updates as I have them, PTS definitely won't be back until the soonest of tomorrow. Thanks! -eric 1. You can Login but no Server for connect. Swap to pts done Play works after we see empty TAB. 2. .Redownload done. yesterday for short moment Server worked. So its Down again Link to comment Share on other sites More sharing options...
LordAppius Posted November 15, 2018 Share Posted November 15, 2018 So ..... Link to comment Share on other sites More sharing options...
Pandoras_Jar Posted November 15, 2018 Share Posted November 15, 2018 Hey folks, PTS is now available! If you are receiving the error "Unable to Retrieve Patch Data," hold tight. There is nothing you could do to address this other than reinstall PTS, which we do not recommend just yet. We are working on a solution from our side (but don't expect anything until tomorrow). Thanks! -eric Any updates on this? Would really prefer not to redownload the PTS... Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted November 15, 2018 Author Dev Post Share Posted November 15, 2018 Any updates on this? Would really prefer not to redownload the PTS... Yup, just received an update. Players who were experiencing the login error can now login into PTS. Upon logging in they will receive the patch as intended. However, when you close the game and relaunch PTS, it will make you download the patch again. We are investigating why this is happening but in the meantime you should now be able to downlaod and access PTS normally. -eric Link to comment Share on other sites More sharing options...
POCSTENGERARCU Posted November 16, 2018 Share Posted November 16, 2018 (edited) i dont get any patch and i still can't log in Edited November 16, 2018 by POCSTENGERARCU Link to comment Share on other sites More sharing options...
Jerba Posted November 17, 2018 Share Posted November 17, 2018 (edited) However, when you close the game and relaunch PTS, it will make you download the patch again. We are investigating why this is happening but in the meantime you should now be able to downlaod and access PTS normally. I believe I figured out the problem. In our raid group we experienced the same thing - the launcher would download and install the same 200 MB patch every time. Afterwards we could start the game and play on the PTS just fine, but everytime we restarted the game, the launcher would have to redownload the same patch. Our version file (assets_swtor_test_main_version.txt from the Assets folder) has the following contents: Patch Version 295, Data Version 2001.1.0, Built on Mon Nov 12 18:14:06 2018 However, one player had a different experience. He could login to the launcher and start the game without getting any patch. I asked him to post his version file: Patch Version 295, Data Version 2001.1.0, Built on Thu Nov 15 11:06:42 2018 As you can see, it has the same version number but it was built on a different date. I also asked him for his launcher logs, which showed that his launcher had downloaded the patch four times before it stopped doing the patch downloads. So I did the same, I let the launcher download the patch a couple times until eventually I stopped getting the patch and my version file showed it was built on "Thu Nov 15". It turns out SWTOR uses both Level 3 and Akamai for patch delivery, and the Level 3 CDN has the wrong patch file. In the launcher log, you can see which IP address the patch is downloaded from. And the launcher kept redownloading the patches from Level 3 but as soon as it downloaded the patch from Akamai, it stopped downloading patches. More precisely, when downloading the patch file: http://cdn-patch.swtor.com/patch/assets_swtor_test_main/assets_swtor_test_main_294to295/assets_swtor_test_main_294to295.z01You get the following response headers from the Level 3 CDN:HTTP/1.1 200 OK Content-Length: 213634917 ETag: "3001875324" Last-Modified: Mon, 12 Nov 2018 19:09:02 GMT But the Akamai CDN returns the following response headers:HTTP/1.1 200 OK Content-Length: 9335 ETag: "456807191" Last-Modified: Thu, 15 Nov 2018 11:32:27 GMT Note that despite it being the same URL, the file from Akamai is much smaller and has a more recent "last modified" date than the file from Level 3. To the devs: Please refresh the cache on the Level 3 CDN, then this issue should be fixed. And to any player who keeps getting the patch: Just open the launcher enough times and eventually it will work. Edited November 17, 2018 by Jerba Link to comment Share on other sites More sharing options...
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