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The one genuine mistake BW/EA have made is lack of communication.

STAR WARS: The Old Republic > English > General Discussion
The one genuine mistake BW/EA have made is lack of communication.

TKMedeme's Avatar


TKMedeme
12.13.2011 , 01:47 PM | #11
Quote: Originally Posted by Ralty View Post
Then act like one and realize you are entitled to nothing, except the possibility of early access.

POSSIBILITY
The OP is stating only logic. Bioware/EA's pay cheques are coming from paying customers. Stop alienating your customers and keep them in the loop or they won't be so inclined to fork over their cash. Customer service 101.

pjskull's Avatar


pjskull
12.13.2011 , 01:48 PM | #12
Quote: Originally Posted by Ralty View Post
Then act like one and realize you are entitled to nothing, except the possibility of early access.

POSSIBILITY
Did you even read the original post, giant font man?

He has *zero* issues with the Early Access... None.

He states, specifically, that he understands the need for a staggered start.

His point is, he feels that BW could have communicated with the customer base slightly better, to avoid all the hysteria that you seem to have such disdain for...

Instead of trolling for posts to put your point of view in, perhaps you should take a moment to read the posts first...

VanorDM's Avatar


VanorDM
12.13.2011 , 01:49 PM | #13
Quote: Originally Posted by msales View Post
Something along the lines of, you will be on wave X, we are currently on wave Y, the ETA on the next wave is Z.
The problem with this, is that it assumes that the number of people per wave will stay the same. From what I've heard, that isn't the plan. They plan on increasing the number of people per wave as things go along.

I suppose they could keep the same number per wave and increase the number of waves per day...

But giving a ETA would be a disaster, because if they didn't make the ETA it would be worse then the way it is right now.

sebbulba's Avatar


sebbulba
12.13.2011 , 01:49 PM | #14
They communicated everything pretty clearly. People get early access in the same order that they have redeemed their codes. They started today. They're not going to stop until the 19th December.
They can't or won't give out any estimations to stay more flexible so they can react to server issues etc. Plus people would be imploding when they get an estimation which had to bee delayed because of unforeseen complications.

There's no lack of communication as such, just a lack of accepting the facts which were communicated. Communication is not bad because of its content.

They have decided to pull it off that way and they did, and every single one of us knows.

Personally, I enjoy all the excitement and whining on the forums.


Oh, and I pre-ordered the 23rd of July, and just didn't bother to redeem my code until late september.


TL;DR: It's not Bioware, it's you!

Liaskar's Avatar


Liaskar
12.13.2011 , 01:49 PM | #15
I'm not sure why people feel the need to know how many waves of invites have been sent out. Knowing that isn't going to effect your invitation time. The way I see it, I will get in when I get in.

Sage
Scoundrel

Vislor's Avatar


Vislor
12.13.2011 , 01:50 PM | #16
Quote: Originally Posted by msales View Post
The one genuine mistake BW/EA have made is communication, a lot of people have said that they canít believe the feeling of entitlement that a lot of people have. Personally I donít feel entitled to access seven days early. (five is another matter). I do however feel entitled to proper communication from EA/BW. Something along the lines of, you will be on wave X, we are currently on wave Y, the ETA on the next wave is Z.

Furthermore I understand the need for a staggered launch, I understand server load and the fact that they canít have everyone I the same zone at the same time (Though I do worry about the official release day, and Christmas day) However this is a retail product and a lot of people wonít have this level of understanding. A bit of explanation regarding the staggering would have been a good idea.

Some people will never be happy but polite communication goes a long way to keeping most people happy and alleviates frustration.
Stephen Reid has explained at least twice (before the forums were wiped and after) both how the staggering process will work and why they are doing it this way. He has even stated numerous times why they will not tell people in advance when they will get access. It's not BioWare's fault that people don't choose to read these explanations. You can say you don't like it but BioWare and EA have communicated the reasoning behind it.

quaesitor's Avatar


quaesitor
12.13.2011 , 01:58 PM | #17
Agreed, actually. Been in the beta for months and I've been really surprised how terrible Bioware's communication has been on just about everything.

Uncertainty makes people more anxious than they would otherwise, and silence is damning. Those are pretty much constants.

hardicon's Avatar


hardicon
12.13.2011 , 01:59 PM | #18
it would have been nice to give us a eta date, subject to change of course, but so many people wouldve take that for the gods honest gospel truth, it would have been pointless if they couldnt meet it. I understand why they did it this way and honestly I dont see it as a mistake. they were damned if they do, damned if they dont in this case.

if they wouldve let everyone in at 6 this morning and the servers crashed, people had 10 hour queues, couldnt login and play due to log, i think the nerdrage wouldve been alot higher than it is now. i know it was pretty bad for wow going through the same thing and wow has been the worst launch ive ever been a part of.

so all in all i can see it, i understand it, sucks to wait, but that is what i get for preordering late. wish i could have a estimated time, but oh well, not gonna get upset about it.

Kanharn's Avatar


Kanharn
12.13.2011 , 02:01 PM | #19
Lack of communication lol, what game have you been following.
Clearly new to the gaming world.
Leader of The Alliance Union, Pre-launch Guild, Bloodworthy EU.

Alundo's Avatar


Alundo
12.13.2011 , 02:01 PM | #20
EA don't need to do anything. Because no matter how many angry posts and whine threads are made, they know those same people are just dying to hand over their money to them.

The rabid fanbase has turned how a business should work the wrong way around. They should have to work for and earn your money, not do anything they wish and still get foaming at the mouth players handing over their subs.

What'cha gonna do eh? *shrugs*