No they're not, and yes there is.

This ******** --the constant mail-spam on all my characters/servers especially-- is starting to seriously piss me the **** off.

Police your ********ned game, FFS.

Is bioware doing anything to lessen this spam in chat...every night ...is there a limit to how many /ignore I have?

Are you kidding those gold farmers likely made a killing off that cartel slot machine pre-nerf, and have alot more inventory to get rid of! Why, just tonight I saw 4 all at once in Gen on Imp Fleet bleating off. I even watched as 2 of them altered their prices lower in their spam!

Yes it would be a wonderful thing what you ask for, BTW.I purge my ignore lists monthly as it fills...

Unfortunately I get the feeling after the past month+ (Since SOR release and 3.0.1 before theCS staff all seem to have *vanished*) of terrible customer service, (that being) little to NO customer community interaction (I mean really, leaving a podcast to go get some string cheese and largely avoiding the questions while Tait gives shutdown one-liners to valid Q's??), then extreme delayed response (WEEKS - holidays are no excuse, if you actually live and work in the Real World of corporate life - you know business NEVER rests) to exploits that angered many (not me really, I don't do Ops - or take advantage of obvious exploits) and were due to bugs not addressed in 3.0.1 with *plenty* of community input on the matter, combined with continued inability to address *other* bugs in the expansion just released, then topped with what appears to be knee-jerk (or poor decimal placing) reaction and action to the 'evil cartel slot machine' with a nerf that would make Vegas Casinos envious..

A request like this, just got moved from the Craaaazzzzzyyyy wall, to the trash can.

Really, I think they have a pretty talented crew there. Just not enough, a bit lazy on the customer interaction side of things, and due to both of the above - continually behind the 8-ball when it comes to this community. (And I don't mean pandering to complaints or questions - just *steady, calm delivery of just what the heck is going on over there*). Usually Eric achieves this, without seeming *too* disconnected.. The last month+ leave me lightly dismayed (It's not the first time I've seen a MMO community abandoned by it's CS staff - this reminds me of CO in a big way)

You're being generous about the customer interaction side. I work CS in the tech industry - what Bioware offers as far as Customer Support in this game is ABYSMAL. They send canned responses that don't even address what the user initially wrote half the time, which indicates they use bot 1st responders, or just have the laziest CS team ever.

BTW Bioware, I am currently looking for a job - hire me to do your CS proper for this game.

You're being generous about the customer interaction side. I work CS in the tech industry - what Bioware offers as far as Customer Support in this game is ABYSMAL. They send canned responses that don't even address what the user initially wrote half the time, which indicates they use bot 1st responders, or just have the laziest CS team ever.

 

BTW Bioware, I am currently looking for a job - hire me to do your CS proper for this game.

You're right, I was being generous. I manage in the IT CS field myself - I didn't want to come outright and say what sort of interactions I'd have with any of my team members if something like this went down for a month+ in my organization. You know, 2014 Reviews are coming up.....

You're being generous about the customer interaction side. I work CS in the tech industry - what Bioware offers as far as Customer Support in this game is ABYSMAL. They send canned responses that don't even address what the user initially wrote half the time, which indicates they use bot 1st responders, or just have the laziest CS team ever.

 

BTW Bioware, I am currently looking for a job - hire me to do your CS proper for this game.

I mean they're not Comcast, but it seems like they're learning from them.

You're right, I was being generous. I manage in the IT CS field myself - I didn't want to come outright and say what sort of interactions I'd have with any of my team members if something like this went down for a month+ in my organization. You know, 2014 Reviews are coming up.....

I've managed a CS team and played middle man between developers and customers. Holidays? Please. Those exist for the execs mostly and that excuse is over now anyways, we're in mid January and there are problems all over the game. Are they going to do anything about people that used the exploit? Looks like that's a big fat no. They are slacking all over the place. Canned responses telling me to take my concerns to the dev suggestion box. That's basically equal to : we don't care about you, go type about it in no man's land where we will likely never look at it. I know, because I've sent those kinds of responses to people as directed by execs at companies and it's a ****** email to have to send. LOL.... Unacceptable.