I always find these posts interesting. I live in the middle of the Pacific ocean in Hawaii. I get a consistent 135ms ping in SWToR it never varies. We don't even have any direct internet connection here unless its satellite. All our internet comes from California via Under Sea Cable. But even with 2,467 miles of cable between me and the source of the internet and 4,690 miles to BW's SWToR server, I still get that consistent ping of 135ms.

 

I highly doubt that any of the connection issues are because of something BW or their infrastructure is doing. Most problems with slow connections and high ping is local to your geographical location or your ISP.

 

But I know that it is always easier to complain about the game. Even if it has nothing to do with the problems your are experiencing.

A lot comes down to routing and ISP pairing arrangements. Bioware do have their own issues, but you can tell when it’s them because everyman and his dog is complaining the forums.

If it’s only a few people with an issue or from a specific region, then it’s most likely not Bioware.

I’ve already suggested in this thread for them to do further investigation using ping Plotter and possibly take it one step further to check out a looking glass server.

People who won’t help themselves by doing basic testing are their own worse enemies.

If anyone is having problems, here is how you test using ping Plotter :

Download Pingplotter at http://www.pingplotter.com

Install it so you can look at the hops to the server

To find out the server IP (it changes everytime you log in now) you need start swtor and then go back to your Windows desktop.

Now run command prompt in Administrator mode

(Depending on which Windows you have, there are different ways to run it in Administrator mode, so do a quick Google search on how too for your windows version)

Type this command into the command shell after you have opened it.

Netstat -n -p tcp -b | more

(I usually have the netstat command saved in a txt file for notepad and just copy and paste it into the command prompt)

It will show you the 2 swtor connections to the server IP

It usually has an ip like this - 159.153.65.233 or 159.153.65.232

But because it changes each time you login it will be different.. Ie it could be - 159.153.65.220

This is why you have to run this each time if you want to get an accurate read on the server ping.

Once you have that ip, open pingplotter. You can then enter the swtor server ip you are connected to and it will run a live trace route, showing all the connection hops along the way.

You'll be able to see live statistics and information on what is happening.

I don't have issues therefore the game is fine and it's on your end, upgrade your internet and pc /s

That’s not really fair to say that because neither are likely to fix the issue. Most of these sorts of problems cannot be fixed by the ISP, Bioware or even getting a new PC.

Here we go again! Nothing during few weeks and now back to https://gyazo.com/1dfa69729a51f5ac88565601728cafa0

even though i was playing wow then decided to relog to try swtor and same crap again. All works for wow and https://gyazo.com/1dfa69729a51f5ac88565601728cafa0 in swtor continue to tell me that it's my lsp problem,pc problem etc while only swtor has such crap. In gw2 40 ms in wow 50 ms and in swtor interim jumps to 2k-40k

A lot comes down to routing and ISP pairing arrangements. Bioware do have their own issues, but you can tell when it’s them because everyman and his dog is complaining the forums.

If it’s only a few people with an issue or from a specific region, then it’s most likely not Bioware.

 

I’ve already suggested in this thread for them to do further investigation using ping Plotter and possibly take it one step further to check out a looking glass server.

People who won’t help themselves by doing basic testing are their own worse enemies.

 

If anyone is having problems, here is how you test using ping Plotter :

Download Pingplotter at http://www.pingplotter.com

Install it so you can look at the hops to the server

To find out the server IP (it changes everytime you log in now) you need start swtor and then go back to your Windows desktop.

Now run command prompt in Administrator mode

(Depending on which Windows you have, there are different ways to run it in Administrator mode, so do a quick Google search on how too for your windows version)

 

Type this command into the command shell after you have opened it.

Netstat -n -p tcp -b | more

 

(I usually have the netstat command saved in a txt file for notepad and just copy and paste it into the command prompt)

 

It will show you the 2 swtor connections to the server IP

 

It usually has an ip like this - 159.153.65.233 or 159.153.65.232

But because it changes each time you login it will be different.. Ie it could be - 159.153.65.220

This is why you have to run this each time if you want to get an accurate read on the server ping.

 

Once you have that ip, open pingplotter. You can then enter the swtor server ip you are connected to and it will run a live trace route, showing all the connection hops along the way.

You'll be able to see live statistics and information on what is happening.

https://gyazo.com/bb597ee2814ed9bcebf9de93919ab4e5

which of these numbers should i put into pingploter?

Sounds to me the fix for this would be for BW to drop a west coast server.

Oh we had these same posts even when there was a west coast server.

Makes me wish we we could have a "networking 101" captcha requirement to post something like this on the forums. Not allowed to create a lag post until you have a basic understanding of the internet...

That’s not really fair to say that because neither are likely to fix the issue. Most of these sorts of problems cannot be fixed by the ISP, Bioware or even getting a new PC.

Did u not see the /s on the end of my post? It means I was being sarcastic.

https://gyazo.com/bb597ee2814ed9bcebf9de93919ab4e5

 

which of these numbers should i put into pingploter?

If I read those correctly, I assume you are playing in the EU because normally the 2 IP’s are the same,

Try the 159.153.65.x one first, then try the other straight under if that doesn’t work.

If you can post the results here, I can tell you which is the correct one.

If I read those correctly, I assume you are playing in the EU because normally the 2 IP’s are the same,

 

Try the 159.153.65.x one first, then try the other straight under if that doesn’t work.

 

If you can post the results here, I can tell you which is the correct one.

i tried all those ip related to swtor and all the time i got this -

https://gyazo.com/3f4dbdbcad9da6460149566d51bbfe78

maybe i poste something wrong or using ping plotter in wrong way?

I can't even find the id of server of this poor wasted game to check it in pingplotter....omg and laggs appeared again today and again zero problems in wow...it seems i have no choice but to quit swtor since i can't play it properly

When you use the IP address in Ping Plotter you would need to use the IP address only. The : and the numbers after it are the port so you would not include them.

For example when I connect to my server which is Satele Shan, the IP Address I would put in pingplotter is: 159.153.65.225

You want to use the second IP address not the 192 but the one that starts with 159.

Basically follow these steps.

Log into swtor and any character you have issues with.

Open Command Prompt and ensure you run as Administrator.

Type in the Command Prompt Window: Netstat -n -p tcp -b | more

Press Enter

Look for the two IP addresses for swtor.exe and copy the ones for "Foreign Address" which in my case were both 159.153.65.225

Open PingPlotter while the game is still running, enter the IP address and click the Play button.

Let it run for at least 10 minutes while you play the game and do whatever.

Then click Pause, then go to File and Save Picture.

Upload it to like imgur or annother image host and link it here.

Here is what my graph shows.

https://imgur.com/ngV4zHi

Yours would look like something similar but it will help show any trouble areas along the path from my computer at the top to the BW server at the bottom.

When you use the IP address in Ping Plotter you would need to use the IP address only. The : and the numbers after it are the port so you would not include them.

 

For example when I connect to my server which is Satele Shan, the IP Address I would put in pingplotter is: 159.153.65.225

 

You want to use the second IP address not the 192 but the one that starts with 159

Careful about 192...

192.168.whatever are "private" IP addresses and are the ones you were thinking of, but they are the only 192.whatever addresses that are private. 192.1.1.1 (for example) is a public IP address (owned by / assigned to Bolt, Beranek and Newman (BBN)(1)).

(1) Read carefully about the history of the Internet and its predecessor, the ARPAnet, to understand the significance of BBN.

Careful about 192...

 

192.168.whatever are "private" IP addresses and are the ones you were thinking of, but they are the only 192.whatever addresses that are private. 192.1.1.1 (for example) is a public IP address (owned by / assigned to Bolt, Beranek and Newman (BBN)(1)).

 

(1) Read carefully about the history of the Internet and its predecessor, the ARPAnet, to understand the significance of BBN.

What do you mean be careful? I was simply giving steps to get to the BW server and how to get the IP to put in ping plotter which is the 159 address. All I mentioned was to use 159 not 192 so not sure what to be careful with. Unless you mean to have them use the 192 and not the 159 address.

When you use the IP address in Ping Plotter you would need to use the IP address only. The : and the numbers after it are the port so you would not include them.

 

For example when I connect to my server which is Satele Shan, the IP Address I would put in pingplotter is: 159.153.65.225

 

You want to use the second IP address not the 192 but the one that starts with 159.

 

Basically follow these steps.

 

Log into swtor and any character you have issues with.

Open Command Prompt and ensure you run as Administrator.

Type in the Command Prompt Window: Netstat -n -p tcp -b | more

Press Enter

Look for the two IP addresses for swtor.exe and copy the ones for "Foreign Address" which in my case were both 159.153.65.225

Open PingPlotter while the game is still running, enter the IP address and click the Play button.

Let it run for at least 10 minutes while you play the game and do whatever.

Then click Pause, then go to File and Save Picture.

Upload it to like imgur or annother image host and link it here.

 

Here is what my graph shows.

 

https://imgur.com/ngV4zHi

 

Yours would look like something similar but it will help show any trouble areas along the path from my computer at the top to the BW server at the bottom.

wow your advise actually worked. next time i get laggs i will plot them with proggrame. Thx!

When you use the IP address in Ping Plotter you would need to use the IP address only. The : and the numbers after it are the port so you would not include them.

 

For example when I connect to my server which is Satele Shan, the IP Address I would put in pingplotter is: 159.153.65.225

 

You want to use the second IP address not the 192 but the one that starts with 159.

 

Basically follow these steps.

 

Log into swtor and any character you have issues with.

Open Command Prompt and ensure you run as Administrator.

Type in the Command Prompt Window: Netstat -n -p tcp -b | more

Press Enter

Look for the two IP addresses for swtor.exe and copy the ones for "Foreign Address" which in my case were both 159.153.65.225

Open PingPlotter while the game is still running, enter the IP address and click the Play button.

Let it run for at least 10 minutes while you play the game and do whatever.

Then click Pause, then go to File and Save Picture.

Upload it to like imgur or annother image host and link it here.

 

Here is what my graph shows.

 

https://imgur.com/ngV4zHi

 

Yours would look like something similar but it will help show any trouble areas along the path from my computer at the top to the BW server at the bottom.

https://imgur.com/PG3rgpd

https://imgur.com/B9ZziFF

(i used tracing for like 20 min while playing, it were chaging since sometimes green circles became yellow (three or two of them time-to-time) but screen shows end of it as i think. I dont know what those yellow circles on numbers meant

Target Name: 159.153.78.102

IP: 159.153.78.102

Date/Time: 07/27/2019 23:18:32 - 07/27/2019 23:28:32

Hop Sent PL% Min Max Avg Host Name / [iP]

1 240 0 0.23 2.08 0.92 192.168.0.1 [192.168.0.1]

2 240 0 0.24 5.08 0.97 192.168.100.1 [192.168.100.1]

3 240 0 0.60 17.98 1.15 10.253.12.33 [10.253.12.33]

4 240 0 0.57 5.89 1.10 10.253.12.3 [10.253.12.3]

5 240 0 0.86 3.75 1.16 10.253.11.5 [10.253.11.5]

6 240 0 1.00 54.73 4.12 kyiv1-xe-11-1-0-159.ett.ua [80.93.113.237]

7 240 0 1.00 17.37 3.56 kiev-b1-link.telia.net [213.248.66.108]

8 240 1 53.00 215.23 85.04 hbg-bb1-link.telia.net [62.115.136.202]

9 240 1 43.49 127.00 63.55 ldn-bb3-link.telia.net [80.91.249.10]

10 240 0 53.00 130.98 73.93 dln-b1-link.telia.net [62.115.119.243]

11 240 0 52.00 156.78 60.32 bioware-ic-147166-dln-b3.c.telia.net [80.239.192.78]

12 240 3 52.71 117.10 53.86 159.153.72.42 [159.153.72.42]

13 240 1 52.00 128.40 72.19 159.153.78.102 [159.153.78.102]

https://imgur.com/PG3rgpd

 

https://imgur.com/B9ZziFF

 

(i used tracing for like 20 min while playing, it were chaging since sometimes green circles became yellow (three or two of them time-to-time) but screen shows end of it as i think. I dont know what those yellow circles on numbers meant

Target Name: 159.153.78.102

IP: 159.153.78.102

Date/Time: 07/27/2019 23:18:32 - 07/27/2019 23:28:32

 

Hop Sent PL% Min Max Avg Host Name / [iP]

1 240 0 0.23 2.08 0.92 192.168.0.1 [192.168.0.1]

2 240 0 0.24 5.08 0.97 192.168.100.1 [192.168.100.1]

3 240 0 0.60 17.98 1.15 10.253.12.33 [10.253.12.33]

4 240 0 0.57 5.89 1.10 10.253.12.3 [10.253.12.3]

5 240 0 0.86 3.75 1.16 10.253.11.5 [10.253.11.5]

6 240 0 1.00 54.73 4.12 kyiv1-xe-11-1-0-159.ett.ua [80.93.113.237]

7 240 0 1.00 17.37 3.56 kiev-b1-link.telia.net [213.248.66.108]

8 240 1 53.00 215.23 85.04 hbg-bb1-link.telia.net [62.115.136.202]

9 240 1 43.49 127.00 63.55 ldn-bb3-link.telia.net [80.91.249.10]

10 240 0 53.00 130.98 73.93 dln-b1-link.telia.net [62.115.119.243]

11 240 0 52.00 156.78 60.32 bioware-ic-147166-dln-b3.c.telia.net [80.239.192.78]

12 240 3 52.71 117.10 53.86 159.153.72.42 [159.153.72.42]

13 240 1 52.00 128.40 72.19 159.153.78.102 [159.153.78.102]

Looking at this, it seems it’s not Bioware but hop 8 on your way to the servers that’s causing your issues.

Where are you playing from and are you connecting to the EU servers in Ireland? Are you playing from from the Ukraine? If so, it would not surprise me if you have local issue.

Looking at this, it seems it’s not Bioware but hop 8 on your way to the servers that’s causing your issues.

 

Where are you playing from and are you connecting to the EU servers in Ireland? Are you playing from from the Ukraine? If so, it would not surprise me if you have local issue.

Hop 8 looks to be Hamburg, Germany.

Going from Ukraine to Ireland is probably going to have intermittent trouble, lots of infrastructure to go wrong in between you and them. About all you can do is contact your ISP and tell them to bug Telia

If you speak German you could always try the German server, lot closer. (at least, I think the German server is hosted in Germany)

Hop 8 looks to be Hamburg, Germany.

 

 

Going from Ukraine to Ireland is probably going to have intermittent trouble, lots of infrastructure to go wrong in between you and them. About all you can do is contact your ISP and tell them to bug Telia

 

If you speak German you could always try the German server, lot closer. (at least, I think the German server is hosted in Germany)

Yeah hop 7 goes through Kiev, so I can see them having issues at the moment with Russia always pocking around their industrial infrastructure.

Hop 7 goes from 3ms to 85ms at hop 8. That is where the road block is.

He also has packet loss which can feel like lag and you’ll notice those 2 red line in the graph? Those are small disconnects between him and the server, which look like big ping spikes in the game.

But you also notice that the last 2 hops have about 20ms difference. Both of those are on the Bioware network and really shouldn’t have that problem.. Most of the time the last 2 hops should be nearly the same. So that is another, but seperate issue because he has an extra 20ms he shouldn’t have. It could just be the way the data Center in Ireland is set up. The only way to know would be to get a few more samples from other people to compare.

Edit: I’m in Australia, but decided to test my ping to that server and the last 2 hops for me only have 3-5ms difference. So I’m not sure what’s happening with the OPs connection at those hops. It might have just been an anomaly on the Bioware network at the time that has since fixed its self.

I’ll just add, that since the new Indigo sub cable was laid from Australia, my ping to the EU servers has drop from 320ms to 267ms because I’m now routed differently through Singapore and then to EU through Telia instead of going through the US to get to the EU servers.

Hop 8 looks to be Hamburg, Germany.

 

 

Going from Ukraine to Ireland is probably going to have intermittent trouble, lots of infrastructure to go wrong in between you and them. About all you can do is contact your ISP and tell them to bug Telia

 

If you speak German you could always try the German server, lot closer. (at least, I think the German server is hosted in Germany)

There is no German server located in Germany. All the EU servers are located in Ireland.

There is no German server located in Germany. All the EU servers are located in Ireland.

I have learned something today. (I live in Canada so I've never paid much attention to EU servers)

Looking at this, it seems it’s not Bioware but hop 8 on your way to the servers that’s causing your issues.

 

Where are you playing from and are you connecting to the EU servers in Ireland? Are you playing from from the Ukraine? If so, it would not surprise me if you have local issue.

Iam playing EU server and ms jumps appear in random days starting with like 9.30-12.00 AM. Almost never before 9.30.... later when i have laggs i will make more ss with ping plotter and put them here maybe you guys will notice something. I think i will make also ss's when number circles become yellow because during those periods something strange is happening

Iam playing EU server and ms jumps appear in random days starting with like 9.30-12.00 AM. Almost never before 9.30.... later when i have laggs i will make more ss with ping plotter and put them here maybe you guys will notice something. I think i will make also ss's when number circles become yellow because during those periods something strange is happening

Have you always played with 70-85ms lag in the game?

Looking at your screen shots, it looks like your problems are at hop 8. You can see at hop 7 you have around 3ms ping, but at hop 8, it jumps to 85ms.

You also have packet loss starting at hop 8. Sometimes packet loss will feel like lag in the game.

You will also notice those 2 big red lines in the bottom graph. They indicate that the connection between you and the server was cut off briefly.

This will cause a lag spike in the game meter and depending on the duration (or thickness) of the red line, it will cause you to red x in the game and the numbers will climb. If it goes on too long, you disconnect.

I personally don’t think the problem is swtor. The indications from your ping Plotter shows it’s the hops at and after hop 8 that are most likely causing you problems,

The only solution is to find out if your ISP can route you differently around Telia. Or see if another ISP uses a different route. You might need to shop around and ask them to ping the servers for you to see how they route.

If you want to do this yourself, you can ask your ISP or prospect ISP’s if they have a Looking Glass server. These are usually public and you can tracert and ping the swtor server from them to see what route they take.

(What is a Looking Glass server : https://adminhacks.com/looking-glass-troubleshooting.html)

Another problem people don’t know about is your routing coming back from the servers can be completely different to the routing to the servers. This can also cause ping spikes in the game even when everything between the server and you looks fine. But ping Plotter and tracert can’t tell you this. The only way to find out is to use a Looking Glass server from the source (ie swtor) to your own home.

Unfortunately, swtor or EA/Bioware doesn’t have its own Looking Glass server. But if you can find a public one in the area close to the swtor data Center, you can usually use it to see what the routing is. The thing to keep in mind is that isn’t always 100% accurate.

Really, your best option is to discuss this with your ISP or prospective ISPs. This ping problem you have in the game is not something that Bioware can help you with because it’s not their server or on their network.

Edit: I’m trying to find out for you on Reddit, what Looking Glass servers are close to the swtor data Centre.

Have you always played with 70-85ms lag in the game?

 

Looking at your screen shots, it looks like your problems are at hop 8. You can see at hop 7 you have around 3ms ping, but at hop 8, it jumps to 85ms.

 

You also have packet loss starting at hop 8. Sometimes packet loss will feel like lag in the game.

 

You will also notice those 2 big red lines in the bottom graph. They indicate that the connection between you and the server was cut off briefly.

This will cause a lag spike in the game meter and depending on the duration (or thickness) of the red line, it will cause you to red x in the game and the numbers will climb. If it goes on too long, you disconnect.

 

I personally don’t think the problem is swtor. The indications from your ping Plotter shows it’s the hops at and after hop 8 that are most likely causing you problems,

 

The only solution is to find out if your ISP can route you differently around Telia. Or see if another ISP uses a different route. You might need to shop around and ask them to ping the servers for you to see how they route.

 

If you want to do this yourself, you can ask your ISP or prospect ISP’s if they have a Looking Glass server. These are usually public and you can tracert and ping the swtor server from them to see what route they take.

(What is a Looking Glass server : https://adminhacks.com/looking-glass-troubleshooting.html)

 

Another problem people don’t know about is your routing coming back from the servers can be completely different to the routing to the servers. This can also cause ping spikes in the game even when everything between the server and you looks fine. But ping Plotter and tracert can’t tell you this. The only way to find out is to use a Looking Glass server from the source (ie swtor) to your own home.

 

Unfortunately, swtor or EA/Bioware doesn’t have its own Looking Glass server. But if you can find a public one in the area close to the swtor data Center, you can usually use it to see what the routing is. The thing to keep in mind is that isn’t always 100% accurate.

 

Really, your best option is to discuss this with your ISP or prospective ISPs. This ping problem you have in the game is not something that Bioware can help you with because it’s not their server or on their network.

 

Edit: I’m trying to find out for you on Reddit, what Looking Glass servers are close to the swtor data Centre.

Today i had those terrible laggs i created this thread for. As i stated before i started to have them after 9.30 AM again i made many ss's so maybe you can tell me if i should call lsp and tell them what to do or it's bioware net side.

https://imgur.com/mWXRVAg

https://imgur.com/JyNk6GL

https://imgur.com/z2scht8

https://imgur.com/jhfuTyy

https://imgur.com/MGGJLMl

https://imgur.com/zdw3k1y

https://imgur.com/G43hhpU

https://imgur.com/xYLZ6sP

https://imgur.com/ZRg0Qkz

+

https://gyazo.com/1d0b3b64b588b4440da55023ad800ad5

https://gyazo.com/f9f1e3065fe505f956ec14aa0d264553

https://gyazo.com/4def17af99a9e435f4375c3478ca3e5d

https://gyazo.com/c25e098cd38f9a8218a2551fdaaa4bfa

https://gyazo.com/03e9de8340b8e16d172ce3d3af4471e3

https://gyazo.com/99b28d8d7e42b28b30dac19e120a2552

https://gyazo.com/36540a245d1073c274296c3d474fd4bb

all ss's were made in different moments during big period where laggs occured

Today i had those terrible laggs i created this thread for. As i stated before i started to have them after 9.30 AM again i made many ss's so maybe you can tell me if i should call lsp and tell them what to do or it's bioware net side.

 

https://imgur.com/mWXRVAg

 

https://imgur.com/JyNk6GL

 

https://imgur.com/z2scht8

 

https://imgur.com/jhfuTyy

 

https://imgur.com/MGGJLMl

 

https://imgur.com/zdw3k1y

 

https://imgur.com/G43hhpU

 

https://imgur.com/xYLZ6sP

 

https://imgur.com/ZRg0Qkz

 

+

 

https://gyazo.com/1d0b3b64b588b4440da55023ad800ad5

 

 

https://gyazo.com/f9f1e3065fe505f956ec14aa0d264553

 

https://gyazo.com/4def17af99a9e435f4375c3478ca3e5d

 

https://gyazo.com/c25e098cd38f9a8218a2551fdaaa4bfa

 

https://gyazo.com/03e9de8340b8e16d172ce3d3af4471e3

 

https://gyazo.com/99b28d8d7e42b28b30dac19e120a2552

 

https://gyazo.com/36540a245d1073c274296c3d474fd4bb

 

all ss's were made in different moments during big period where laggs occured

All of your images support my conclusion that it’s Hop 8 in the Telia network. There is absolutely nothing anyone can do except your ISP.

This has nothing to do with the game or Bioware. It is a routing problem.

The only solution is you discuss this with your ISP and provide this evidence to them to show what is happening at this time of day. There is obviously a problem and they should be able to route you differently if they have other peering partners.

If they can’t or won’t help you, your only options are to :

1. Find a new ISP

2. Try using WTFast and see if they can route you around the problem hop.