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And no conquest reward .... AGAIN and AGAIN ...

STAR WARS: The Old Republic > English > General Discussion > Bug Reports
And no conquest reward .... AGAIN and AGAIN ...
First BioWare Post First BioWare Post

IshtarScorpio's Avatar


IshtarScorpio
12.12.2017 , 02:09 PM | #11
Why put in a ticket? Customer service will only tell you that you didn't get the rewards for that week and refuse to look at any screen shots.

Also, we still have our reward totals from last week. So I look forward to when you reset that and wipe out this week's conquest.
"You are unwise to lower your defenses!"

JediJoy's Avatar


JediJoy
12.12.2017 , 02:36 PM | #12
Quote: Originally Posted by EricMusco View Post
Hey folks,

Well, another round of Conquest rewards not delivering is certainly not what any of us want. We apologize for this, we know this is extremely frustrating that it seems to continue happening. A few notes:
  • If you have a ticket in for missed rewards (even if it is from a couple of weeks ago) don't worry, customer support will get to them. We have been working with them on getting those rewards out to everyone. They are not forgotten.
  • We have made a few changes to try to address Conquest rewards as a whole. Some systemic changes behind the scenes, moving the reset time, etc. It is clear they aren't solving the problem though and the team is digging into solutions. I will try to get more details on what might be happening and when.
Thank you all for your continued patience.

-eric
Eric,
Have you looked into possibly changing the reward time for the second conquest closes on Monday morning? This way its not on patch/maintenance day and will possibly avoid some of those glitches. This will also cut down on guilds kicking members on Monday and preventing them from getting their rewards/titles on Tuesday.
Thank you for the prompt communication, its very much appreciated.
"You canít stop change any more than you can stop the suns from setting." Shmi Skywalker
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JattaGin's Avatar


JattaGin
12.12.2017 , 02:46 PM | #13
Quote: Originally Posted by IshtarScorpio View Post
Why put in a ticket? Customer service will only tell you that you didn't get the rewards for that week and refuse to look at any screen shots.
I'm sorry that this has happened to you, but I want to say that all the (unfortunately way too many) times that I had this issue, I contacted CS and every time I received a quick and friendly reply and was granted all the rewards.

Quote: Originally Posted by JediJoy View Post
Have you looked into possibly changing the reward time for the second conquest closes on Monday morning?
I never understood why this is not happening. Why can the conquest rewards not be granted on Mondays after the daily reset? What is this 24 hour idle time for? Is this a technical issue or was that just a choice by the dev in charge back then?
You know you want it:
My referral link (and explanation of the goodies we get).

ChadCloman's Avatar


ChadCloman
12.12.2017 , 02:52 PM | #14
Quote: Originally Posted by EricMusco View Post
We have made a few changes to try to address Conquest rewards as a whole.
So... you don't actually test these changes on your developer test servers to see if they solve the problem? You just guess at the root cause of the issue and hope the changes will fix it?

Really?

I'm getting tired of this problem. Conquest is a big part of my game. The achievement issue has been happening for way too long. And now you've compounded things by screwing up the weekly reward. I'm doing NiM ops and need those encryptions to craft Crystals of Nightmare Fury. I'm frustrated about:
  • Your lack of progress on this issue
  • Your slow response to even admit it's an issue
  • Your slow response to deal with the tickets we filed about not receiving the weekly rewards

Please BioWare, GET YOUR ACT TOGETHER! We expect better than this.

"The Emperor is displeased with your lack of progress."
"Do or do not. There is no try."

JediJoy's Avatar


JediJoy
12.12.2017 , 03:25 PM | #15
Quote: Originally Posted by JattaGin View Post
I never understood why this is not happening. Why can the conquest rewards not be granted on Mondays after the daily reset? What is this 24 hour idle time for? Is this a technical issue or was that just a choice by the dev in charge back then?
Ive always wondered what they were thinking when they decided to have a 24hr wait period. Its even worse when you hear whispers of so many guilds taking advantage of people during that "loophole" wait period. Im actually surprised they havent done something to fix this sooner.
"You canít stop change any more than you can stop the suns from setting." Shmi Skywalker
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JediJoy's Avatar


JediJoy
12.12.2017 , 03:33 PM | #16
On a side note: A few of my officers and guildies are now refusing to do any game content because they are beyond frustrated with not getting any rewards for all the hard work they put into conquest, especially with last week being Iokath..... Normally, I can win them over with my amazing positive attitude and hopes of better and smoother game play in the future, but I'm just as frustrated and at my whits end as we all are.

Here's hoping they get this fixed sooner than later.
"You canít stop change any more than you can stop the suns from setting." Shmi Skywalker
Referral

RandyL's Avatar


RandyL
12.12.2017 , 03:44 PM | #17
The response I got from CS was about conquest titles and not about the loot box and CXP, which is what I care about. I already have all the titles. So they were just like your guild wasn't #1, try again ::close ticket:: What a waste of my time.

Just give out conquest rewards on Monday. Whatever you're doing with bringing the servers offline during the time of conquest rewards being granted is screwing it up.

And as an aside, why is this something WE even need to be addressing for YOU? You're the game developer and aware of the problem. Your apologies are meaningless. Fix it. Don't ask us to submit tickets. Go back to your logs and grant the rewards you failed to grant.

AnisaBadgett's Avatar


AnisaBadgett
12.12.2017 , 03:51 PM | #18
Quote: Originally Posted by EricMusco View Post
Hey folks,

Well, another round of Conquest rewards not delivering is certainly not what any of us want. We apologize for this, we know this is extremely frustrating that it seems to continue happening. A few notes:
  • If you have a ticket in for missed rewards (even if it is from a couple of weeks ago) don't worry, customer support will get to them. We have been working with them on getting those rewards out to everyone. They are not forgotten.
  • We have made a few changes to try to address Conquest rewards as a whole. Some systemic changes behind the scenes, moving the reset time, etc. It is clear they aren't solving the problem though and the team is digging into solutions. I will try to get more details on what might be happening and when.
Thank you all for your continued patience.

-eric
My point total from last week is still on the board. Which means I can't start working on THIS week. Since there was only one planet that could be conquered (gee, thanks, rant for another time), my guild did not make the top 10. But they will this week ... and when I signed in, even though I only signed in with one toon who wasn't crafting anything, it shows that I have already made an Invasion Force, but it didn't increase the score, which was from last week anyway and ... I mean, what is the deal? If you don't fix this, it will mean ANOTHER WEEK we can't get guild awards and if my score stays broken, I won't get my personal award, either.

(and I just did a heroic, which added to my score, but the mystery Invasion Force did not)

Rrusalka's Avatar


Rrusalka
12.12.2017 , 04:25 PM | #19
Conquest still has bugs, eyes still have some bugs and CXP disintegrations still shows bugs.

I am starting to think they forgot to apply the patch? Outside the gift vendor on imp fleet and the bosses in Chiss fp being ridiculously easy it seems like a lot of stuff didn't apply.

Zeng's Avatar


Zeng
12.12.2017 , 10:03 PM | #20
Quote: Originally Posted by JediJoy View Post
On a side note: A few of my officers and guildies are now refusing to do any game content because they are beyond frustrated with not getting any rewards for all the hard work they put into conquest, especially with last week being Iokath..... Normally, I can win them over with my amazing positive attitude and hopes of better and smoother game play in the future, but I'm just as frustrated and at my whits end as we all are.

Here's hoping they get this fixed sooner than later.
I am an officer of a great guild on republic side and I feel exactly this way! I didn't say it in guild chat but many of the members in the guild feel the same as I. It takes a lot of time and effort doing this conquests with the guild only to feel defeated and gutted for all our hard work! We ALL work hard during conquest and if the BIOWARE/EA developers can't solve this problem their gonna get a lot of people NOT doing it much or not at all. I've sent two tickets for both weeks now! My faith and patience in this company is growing thin..... and I LOVE this game! I've been a loyal paying customer for 6 years, from day 1! I have the trophy in my strongholds! I can take my money elsewhere.