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How does our feedback work

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Icykill_'s Avatar


Icykill_
06.19.2017 , 11:24 PM | #1
Hi Keith,

I'm interested to know how our feedback affects your decisions. Ive seen lots of posts from your team saying youve wanted our feedback. But if you guys are already on the path, do you ever stop and say, "wow, look, the overwhelming feedback says we are going in the wrong direction, should we turn around or just ignore it?".
Where along the journey is the point of no return. Is it before the bus starts moving, before the bus approaches the corner, before the cliff, as you drive go off the cliff or when you crash?
Do you ever swerve, turn or put the brakes on?

I'll refer to a recent post as just an example - http://www.swtor.com/community/showt...94#edit9333794
Where at the bottom of the post it says "Let us know what you think of the changes coming to Arsenal and Gunnery in GU 5.3. Thanks!
Are the balance processes used and the changes outlined in the post locked in stone and will our feedback make any difference to the end result. I ask this because as I've read through the thread it seems that an over whelming majority of the feedback says the process is flawed and that you've not understood or listened to all the feedback about class balance prior to that post.

I think most players would agree that we love the idea that you listen to our feedback and value it. We also love that you are asking for it, so please don't stop. But if all our feedback does is "nudge" the steering a little, you'll still drive off the cliff and there was really no point in us giving it.
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VirtualMorrigan's Avatar


VirtualMorrigan
06.20.2017 , 02:32 AM | #2
It has been my experience that comments like "please keep the feedback coming" or "Looking forward for your valuabe comments" usually are just there to a) give an illusion of importance to the customer and b) contain all expected negative feedback in one location where it can be moderated/filtered appropriately.

YMMV.

OneHit's Avatar


OneHit
06.20.2017 , 02:41 AM | #3
One word "RNG"

Two words "Story chapters"

EricMusco's Avatar


EricMusco
06.20.2017 , 10:49 AM | #4 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Icykill_ View Post
Hi Keith,

I'm interested to know how our feedback affects your decisions. Ive seen lots of posts from your team saying youve wanted our feedback. But if you guys are already on the path, do you ever stop and say, "wow, look, the overwhelming feedback says we are going in the wrong direction, should we turn around or just ignore it?".
Where along the journey is the point of no return. Is it before the bus starts moving, before the bus approaches the corner, before the cliff, as you drive go off the cliff or when you crash?
Do you ever swerve, turn or put the brakes on?

I'll refer to a recent post as just an example - http://www.swtor.com/community/showt...94#edit9333794
Where at the bottom of the post it says "Let us know what you think of the changes coming to Arsenal and Gunnery in GU 5.3. Thanks!
Are the balance processes used and the changes outlined in the post locked in stone and will our feedback make any difference to the end result. I ask this because as I've read through the thread it seems that an over whelming majority of the feedback says the process is flawed and that you've not understood or listened to all the feedback about class balance prior to that post.

I think most players would agree that we love the idea that you listen to our feedback and value it. We also love that you are asking for it, so please don't stop. But if all our feedback does is "nudge" the steering a little, you'll still drive off the cliff and there was really no point in us giving it.
This is a fantastic question! Keith, Charles, and I discussed this and we want to make sure we are really thorough in giving you the full picture on how feedback is gathered, where it is gathered from, and how the team uses it. What we are going to do is turn this thread into our discussion topic for the week.

Tomorrow, all 3 of us (Keith, Charles, and myself) will make posts highlighting how our job roles interact with player feedback as it relates to the team, decision making, etc. Then we can have a conversation about feedback in general.

Great question, now it's a rabbit hole we are going to jump down together! Look for our posts tomorrow.

-eric
Eric Musco | Community Manager
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Ottoattack's Avatar


Ottoattack
06.20.2017 , 10:51 AM | #5
Quote: Originally Posted by EricMusco View Post
This is a fantastic question! Keith, Charles, and I discussed this and we want to make sure we are really thorough in giving you the full picture on how feedback is gathered, where it is gathered from, and how the team uses it. What we are going to do is turn this thread into our discussion topic for the week.

Tomorrow, all 3 of us (Keith, Charles, and myself) will make posts highlighting how our job roles interact with player feedback as it relates to the team, decision making, etc. Then we can have a conversation about feedback in general.

Great question, now it's a rabbit hole we are going to jump down together! Look for our posts tomorrow.

-eric
I have to give guys kudos on communication. Not much has changed, but maybe the future is good.

Kyuuu's Avatar


Kyuuu
06.20.2017 , 11:10 AM | #6
Are yous gona acknowlage that 246 crafter relics have the same click/proc stats as 240 crafted it should have the same click/proc stats as the 246 command crate relics. cause all previous crafted relices mirrored there command crates counter part click/proc stats.

I reported this multiple times I know other have reported this too. ALL 246 relics are bugged and waste of mats cause of this !

Xo-Lara's Avatar


Xo-Lara
06.20.2017 , 11:24 AM | #7
Quote: Originally Posted by EricMusco View Post
This is a fantastic question! Keith, Charles, and I discussed this and we want to make sure we are really thorough in giving you the full picture on how feedback is gathered, where it is gathered from, and how the team uses it. What we are going to do is turn this thread into our discussion topic for the week.

Tomorrow, all 3 of us (Keith, Charles, and myself) will make posts highlighting how our job roles interact with player feedback as it relates to the team, decision making, etc. Then we can have a conversation about feedback in general.

Great question, now it's a rabbit hole we are going to jump down together! Look for our posts tomorrow.

-eric
\o/ Good to hear as I have been wondering this as well. However, I imagine the answer falls along the lines of minor changes can be easily thrown in. Extensive changes have to be worked into the pipeline.
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DarthSpuds's Avatar


DarthSpuds
06.20.2017 , 11:35 AM | #8
Quote: Originally Posted by Icykill_ View Post
Hi Keith,

I'm interested to know how our feedback affects your decisions. Ive seen lots of posts from your team saying youve wanted our feedback. But if you guys are already on the path, do you ever stop and say, "wow, look, the overwhelming feedback says we are going in the wrong direction, should we turn around or just ignore it?". .
Are you really asking that question with a straight face given the 5.0 fiasco?

Test server feedback said 5.0 was going to be a disaster.
Forum feedback said 5.0 was going to be a disaster.
On balance, across various fora, approx 99% of feedback said 5.0 was going to be a disaster.

Bioware went ahead with 5.0
5.0 WAS a disaster.

Bioware said they'd listen and address our feedback.
Then slapped us in the face with a "we think RNG is fun, suck it up" Livestream.
Tens of thousands of players unsubbed - many of them live in Twitch chat during said Livestream.
Despite claiming to listen to feedback Bioware's "disaster limitation" response was itself a disaster.

Now, I know the "front man" for that disaster has been "promoted sideways" and we now have a new hand at the helm. But if only the steersman has changed and the Captain remains the same is there really much hope that anything will be done differently.

I hope I am wrong, I sincerely do. I've re-invested in this game because of the change of "front man". And some of the signs are indeed promising, but is it enough? Or is too little, too late?

PS: And now two of the people directly involved in telling us how great 5.0 was going to be are going to explain how they actually do listen to feedback and how it affects their decision making process? Yeah, right.

All The Best
#removeRNG
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MasterVidnyl's Avatar


MasterVidnyl
06.20.2017 , 12:01 PM | #9
Quote: Originally Posted by EricMusco View Post
This is a fantastic question! Keith, Charles, and I discussed this and we want to make sure we are really thorough in giving you the full picture on how feedback is gathered, where it is gathered from, and how the team uses it. What we are going to do is turn this thread into our discussion topic for the week.

Tomorrow, all 3 of us (Keith, Charles, and myself) will make posts highlighting how our job roles interact with player feedback as it relates to the team, decision making, etc. Then we can have a conversation about feedback in general.

Great question, now it's a rabbit hole we are going to jump down together! Look for our posts tomorrow.

-eric
Seriously. You guys rock. The communication is wonderful and I'm loving the "inside baseball" approach you are taking. It helps to know what's going on behind the scenes.

Keep it up!

~Vidnyl
Master Artorius Vidnyl

http://www.swtor.com/r/yRJ3Hm

ZionHalcyon's Avatar


ZionHalcyon
06.20.2017 , 12:02 PM | #10
Quote: Originally Posted by Ottoattack View Post
I have to give guys kudos on communication. Not much has changed, but maybe the future is good.
Well, when you grasp how hard it is to plan, budget, and develop for MMOs, you learn changes do not tend to happen quickly. However, that doesn't mean they won't happen.

Like for instance, there is a ton of unhappiness about the story direction for Iokath and KotFE and KotET right now.

Does it mean that the devs aren't listening when they continue to release Iokath stuff later this year?

Not at all - its just that those things were already in development, and since the $ and man-hours were already spent developing it, better to release it than go a while without content, because from planning to in-game, it probably would take 6 months to a year to cover that.

So what good is the feedback? Well, what may end up happening (and I hope it does) is that they take in that story feedback, and scrap the stuff in the planning stages that planned to continue the KotFE ongoing storyline, and instead post Iokath move everything back to the Sith Empire vs the Republic, which most players want. If they did that, we may not see the fruits of our feedback for a year or more, yet it would still be our feedback that allowed that to happen...