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Ylliarus's Avatar


Ylliarus
06.22.2017 , 06:47 AM | #151
I feel very sad when reading so many people being personally offended when they don't get a reply from a Dev. I am sorry to say it but you just have to suck it up that you may not have received a unique reponse. That doesn't mean the Dev team is ignoring your or disregarding what you say. If you had thousands of voices shouting at you in a crowded room would you hear everything everyone said? No, you'd probably hear only those closest to you or those standing right in front of you. The exact same thing is with the forums, the Devs have more to do than waiting for you to make that one excellent suggestion. But that doesn't mean you can't discuss it with your fellow players and keep the debate going, that might aid in Bioware taking note of it. But if you start attacking the Devs by saying they ignore you or that they don't care about us, that won't help anybody, not you, not Bioware, not the rest of the players.

I too started multiple threads about various subjects. Did I have the hope they'd get a reply from a Dev? Of course. But did I feel bad or ignored by the Devs when they didn't? Absolutely not! I know they have a lot of things going on and they can't reply to every single thread or message that is being put out here. But the fact they won't always reply doesn't mean they don't read it or take note of it. They also may be working on exactly that suggestion and simply can't comment on it because it will be released in the near future.

Basically, what I would want the players feeling disheartened because they didn't get a reply from Bioware to know is this: it is far more likely there is another more logical reason the Devs didn't respond to you than "they don't care about us, they ignore me, they never listen".

TLDR: it is more likely the Devs didn't respond to your PM/Suggestion/Thread because they are incredibly busy improving the the game FOR US than that they have singled you out to ignore you or any of the other illogical reasons people tend to bring up in the style of "they don't care about us".
ATTENTION: Include the Twi'lek into the 3 new eye colours from Appearance Options: Expanded Selections in the next patch. It was a huge mistake to not do this from the start as they are being grossly neglected as a playable species.
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ZionHalcyon's Avatar


ZionHalcyon
06.22.2017 , 06:49 AM | #152
Quote: Originally Posted by QuinlanSaathis View Post
I saw the thread, I read the title, the rest wasn't worth my time.



I was,
I did.
I don't care what someone else thought or what is posted here within this minuscule fragment of the player base who post



And I have seen posts with people that like it as I do also.



This I take great offence too, you don't know me and I guarantee you I am NOT easy to please.
I like the stories, could they be better yes of course, I envision a great path for them but I would be surprised if I saw it



I don't care about players, I am a solo'er it makes no difference to me how many are playing or what they are doing.



Has potential but I like the one we have better than this easily



I could do the same, spout out my own ideas for the story but that is pointless and a waste of time, I don't care what you think about my ideas just as I don't care about yours, while it has potential the writing isn't even good enough to be amateur level.
So yes if I had to play your story I would be rather unhappy about it.

So basically what you're admitting to is that you have an obscene level of bias, did see all the people leaving but don't care. In other words you're saying I'm right but you don't care. Good to know. I'm sure that's useful feedback so as to not consider your opinion, since you seem to be very acutely aware you are in the minority and simply don't bother to read things that disagree with you.

OasisKid's Avatar


OasisKid
06.22.2017 , 07:14 AM | #153
http://www.swtor.com/community/showt...97#post9339297 If you could kindly read that Musoc and or Keith and make a statement regarding a big oversight issue in achievements
Kytera

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YlliyaXor's Avatar


YlliyaXor
06.22.2017 , 07:17 AM | #154
We can only give feedback if we know something is being changed, and if we have a good idea on how and why that is happening.

I don't think anyone would have given positive feedback to the changes you made to force user companion saber proficiency, all we can do about it is whine that it happened and beg that it is reversed, we can give you a reasoning of " I really like the FIra vobrosowrds and i wanted all the force user in my crew to have one", but there was nowarning or reasoning before, nor an explanation after.

Some complaints don't really have a reasoning it's all about practicality, having to do all of ziost to unlock the dailies, same for iokath, even worse for the star fortresses, the alliance commanders and eternal championship for KOTFE.

I never bothered with tunings because the system was absurd, all reasoning about it seemed to be ignored, now that logic has prevailed i'm happy, but i will never have any of the old ones because you allow price gouging, plus they are now superrare, i mean you deserve kudos for that but too many people are still left out and have no real drive to congratulate you on a job well done.

Oh wait kudos for that dancefloor and mic decos from the nar shaddaa thing, i hate all that clicking but those decos were well worth it (i'll give you kudos for the comp if he's in a vendor for certs next year).

KeithKanneg's Avatar


KeithKanneg
06.22.2017 , 07:22 AM | #155 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by QuinlanSaathis View Post
I didn't know that about the PM's and I took it on good faith that when CS told me to "PM a Dev on the forums" to escalate my issue that it was a legitimate means of communication.

This was and still is a very big deal to me, I do not have need for assistance often except to report spam mail in game and I felt strongly enough about this to actually call CS from outside the country and pay the charges.

Would you like me to resend that PM or is there some other way we can communicate, although I fear this substantial delay has ruined any chance I might have had for a resolution.
Hey, I found your PM and I read the original post about the issue, too. Yah, I get your frustration. I will discuss with customer service and follow up with you.
Keith Kanneg | Game Producer
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TUXs's Avatar


TUXs
06.22.2017 , 07:42 AM | #156
Quote: Originally Posted by Deewe View Post
I certainly don't think the game is in good hands with you. I don't mean to personally attack you but the statement that KoTFE and KoTET are good. They aren't.
I won't waste your time explaining why as some others did lengthy posts on the subject.

Sorry to be blunt but this game needs it now. We are past politically correct dialog.
Look at the market, look at what EA is doing with their other SW games, look at the thin budget invested back in SWTOR and you''ll realize how deep in the hole is this game right now. Keith is working in a damage control mode with a budget barely enough to maintain the game.

Speaking of longevity your forum name does not rings any bell from Beta even less before it.
Your SWTOR account number reads #4,556,867 whereas mine is #126. Guess I also pretty well know the community. Top of that I've been aware of SWTOR development before it was even announced and have quite some knowledge of behind the scene decisions and issues.

Finally I do have my name on a couple of video games so I pretty well much know how games are designed, coded, even marketed and sold.
This is why I have such respect for you Deewe. We don't always agree, but I think we're on the same page more often than not. Good reply.
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ZionHalcyon's Avatar


ZionHalcyon
06.22.2017 , 07:48 AM | #157
Quote: Originally Posted by KeithKanneg View Post
Hey, I found your PM and I read the original post about the issue, too. Yah, I get your frustration. I will discuss with customer service and follow up with you.
With every post, you are making me happy I came back to this game this month.

Thus far, you're the producer this game has needed from the very beginning, and I wonder what this game could have been had you been here from the start.

Thank you for the huge increase in communication, and being fearless with it by sharing even if you know the community isn't going to be immediately on board.


One question, and its a tough one. I have yet to see any official developer response to the criticisms of the direction of the story starting with KOTFE and going into KOTET. Story feedback was noticeably absent from the feedback posts from you guys thus far.

Do you guys hear the criticism? Is there any plans to address those criticisms? Or in your mind, are you guys just full on committed to a story that has generated some backlash for not being "Star Wars"? Sorry if the question is pointed and leading, but while you guys have been pros so far in addressing everything else, this is the 800 lbs gorilla in the room that isn't getting mentioned. Many people feel KOTFE-era story just dumped on all the story that came before, discarded all the emotional investment in story up until Shadow of Revan, and went off in a very weird and unexplained direction that didn't stay true to the spirit of the story of your character or his/her companions.

Is there any feedback you can share regarding this, and level with me - is this something that is being taken seriously behind the scenes, or is this considered minor - something noted but not very actionable?

ZionHalcyon's Avatar


ZionHalcyon
06.22.2017 , 07:54 AM | #158
Quote: Originally Posted by TUXs View Post
This is why I have such respect for you Deewe. We don't always agree, but I think we're on the same page more often than not. Good reply.
As someone who left a little after KOTFE and just came back, can I say something?

I can agree that KOTFE and KOTET's story are just wrong. Bastardizations of the story build up you got through Ziost and Shadow of Revan.

But apart from story (which to me, this was sold as a pillar of the game, so its major to me), I have to say the non-story components of those expansions were pretty amazing to me, now that I am back playing again.

I love it and it all makes sense (to be fair, the one aspect I haven't engaged in is the much maligned Galactic Command, so no comment on that, but everything else I have seen non story has been flat out excellent).

I do agree they have to earn our trust. And given how bad the game has burned the players time and time again under previous producers (Discontinuing Class Stories, No Ops or PVP for a year, The entire storyline of KotFE and KotET which craps all over what you did up through Shadow of Revan), I certainly get the skepticism, and from what I have read, Keith gets it too - and given how slow things can be to turn around in an MMO given what is already in the pipe, transforming our feedback into actionable items in the game, we may not feel like this is a complete change in direction until 6 months to a year from now.

But they have to start somewhere - I hope they don't get discouraged and they are able to turn this game around.

Quraswren's Avatar


Quraswren
06.22.2017 , 08:00 AM | #159
Quote: Originally Posted by KeithKanneg View Post
SNIP....

SNIP.....

Even though it's not perfect, it is no longer the primary means of gearing up, but the changes we implemented allow every level 70 character to obtain BiS gear without doing Operations. I disagree with the notion we should rip it out now, but I do agree we can still improve upon it and will continue to do so.


SNIP....
In the case of galactic command, it would have been better to just stop the bus and turn around from the course you set out on. You had the feedback way before it launched even if you were in development of it combined with the dislike of the RNG aspect of it. I feel pretty safe in saying it was generally disliked by most except bw.

So I disagree with you. bw believed RNG was the way to go to prolong subs and who knows what else you talked yourself into believing and did it through GC which is just a joke of a system. Ripping it out would have been best and leaving in the old 4.0 gearing system and expanding it to accomplish the do any content and get gear given thats what you hung on the GC system. The crystal system would do that so much better.
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TUXs's Avatar


TUXs
06.22.2017 , 08:00 AM | #160
Quote: Originally Posted by KeithKanneg View Post

Even though it's not perfect, it is no longer the primary means of gearing up, but the changes we implemented allow every level 70 character to obtain BiS gear without doing Operations. I disagree with the notion we should rip it out now, but I do agree we can still improve upon it and will continue to do so.

Does that help?

---Keith
Every word you type helps and they're all appreciated, even the ones that tell us things we don't want to hear.

I absolutely love where GC and gearing is right now...for PvE.

But PvP is still left in the dark ages of almost pure RNG gearing. I know we have UC's to 'aid' us, but the costs and trade in way of gearing is absolutely killing it. Is there any chance you can double the UC's from PvP or slash the prices in half? PvP shouldn't be as gear dependent as Ops are, and right now, it's even worse than that because we're fighting other players, not static targets. Bolster (in PvP) should boost players to 242 or 246 stats imo...gear gaps need to be closed.

Also...why is the new Tier 1 armor so expensive? Since I can't buy anything for a class other than what I'm on, and the command tokens aren't Legacy wide yet, why make Tier 1 so expensive? It's starter gear...it needs to be able to be purchased for credits imo.

Again, thank you for the continued communication. It's the best it has ever been for this game.
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