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April PvP Report

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MikeBradley's Avatar


MikeBradley
05.07.2019 , 04:37 PM | #1 This is the last staff post in this thread.  

Hey All,

It took a few extra days, but I wanted to gather some extra information and address some additional points here. Several topics to touch on, so letís get started.

Win Trader Report

In April, we caught and punished 15 accounts for win trading or cheating in PvP. We have:

  • Suspended the accounts
  • Reset all ranked ratings of every character on those accounts
  • Removed all of their Ranked PvP Reward Tokens

I want to thank everyone who has taken the time to submit reports, evidence, or contacted CS directly. I know we can do a better job gathering these kind of reports which leads me toÖ


Improving Ways to Report Cheating

I have seen a number of you mention that youíd like an easier or better way to report cheating in PvP, and we agree. Iím currently in the process of having a new @SWTOR.com email created specifically for reporting cheating, hacking, or win trading in PvP. This inbox will be managed by myself and a handful of others who can take appropriate actions based on our analysis. Adding this additional method of reporting should make it easier for those that want to submit screenshots or video evidence, and will allow us another avenue of investigation.

I want to reiterate that any reports of cheating that go through the existing in-game tickets are gathered by our CS team, are reviewed by myself and others, and do inform actions that we take against cheating accounts. These existing methods for reporting will not go away, but I do want to also add new and easier ways to report this kind of behavior.


Punishing Cheating in Unranked PvP

Iíve seen stated concerns that we are not doing enough to catch or punish those who cheat in unranked PvP in addition to our efforts in ranked PvP, and Iíd like to talk about that. To be clear, some of the accounts that we catch for cheating, hacking, botting, or exploiting are from unranked and we punish those cases just as severely. We certainly see less win trading behavior in unranked, but I absolutely agree that we could be more transparent about what we are doing to combat cheating behavior in both areas. I will work with our analytics team to see what additional information I can provide in these reports that is specific to unranked punishments or that would in some way share insight into how we try to deter cheating there as well.


Death Volumes

This one may seem like a bit of a tangent, but bear with me, I promise itís related to PvP. We have areas in our game that are called ĎDeath Volumesí, we place these specifically in areas of the world that, for various reasons, should not be accessible. I have seen a thread or two on these forums discussing situations of instant death that several people have theorized are being caused by cheating or hacking. What we suspect is actually happening is that players are coming into contact with a death volume in a place that they would not expect one (up against a locked door on Voidstar for example). I can completely understand how this is an unpleasant or confusing experience, and after speaking with the level designers, we will be working to not only ensure that future volumes are being sized correctly, but also going back to review previously placed ones that may be a bit larger than intended so that they are not exploitable in any way.

There have also recently been reported instances of players hacking or exploiting to get to areas of a PvP map that should never be possible to get to. On top of punishments for the accounts that do this, we are looking at adding death volumes to these places so that even if new hacks or exploits are created, these areas will automatically kill players who cheat to get there.


Yeah, but when?

I realize that there may be some level of frustration regarding the previous threads that have been made for gathering feedback, and the fact that Iím not regularly popping back in those threads to let you know that they are being read or that we as a team are actively discussing the feedback that has been offered. I am reading them (and others), we are actively discussing the ideas, and as we solidify plans, I will absolutely let you know what to expect and when. For context, right now the vast majority of the team is working on the expansion thatís coming later this year. Larger PvP changes are not likely to happen until after 6.0, as there are large, systemic changes coming with it.

I know that the timeline from gathering feedback to actually implementing changes in a huge game is longer than any of us would prefer. I appreciate your patience, and am grateful to all of those that have offered ideas, advice, or suggestions of any kind.

All of the points that Iíve mentioned above in this thread are areas that I can work towards improving now, during this season, and Iím expecting to have demonstrable results to prove it. Iíll have more updates for you in the report next month.

Until next timeÖ

Mike Bradley | Associate Producer
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snave's Avatar


snave
05.07.2019 , 04:54 PM | #2
Mike 🅱️

Seterade's Avatar


Seterade
05.07.2019 , 06:20 PM | #3
2 pieces of advice mike. activate your forum DMs, and consider 6.0 wz bolster to be 4 rating above max gear rating. just trust this is what we want.

SlimPikinz's Avatar


SlimPikinz
05.07.2019 , 06:51 PM | #4
This is great. Thank you and to everyone who is part of this initiative. I hope these continue to be a monthly thing.

Two questions I have:

1) Is it possible for you to add what servers these accounts were banned on?
-----For example:

-----Accounts banned on Satele Shan: 3
-----Accounts banned on Darth Malgus: 10

-----While remaining vague enough to not violate ToS, but specific enough for us to know that our server PvP -----experience will have improved.

2) What is your policy for violations and will you permaban if violation is egregious enough to warrant it?

TrixxieTriss's Avatar


TrixxieTriss
05.07.2019 , 08:37 PM | #5
Great post and very informative, I had faith you wouldnít let us down Mike🅱️. And Iím extremely happy youíve listened to all the feed back about cheating in all PvP and needing an easier way to report. With the new system, it would also be great if you could publicly announce/post/sticky on the forums how it will work and maybe have a button in the game that opens up an email to send to you. Or at least an instructional guide in the game for how to report.

My only other feed back and suggestion is the punishments still donít quite fit the crime and arenít the deterrent they could be.

Quote: Originally Posted by MikeBradley View Post

Hey All,

It took a few extra days, but I wanted to gather some extra information and address some additional points here. Several topics to touch on, so letís get started.

Win Trader Report

In April, we caught and punished 15 accounts for win trading or cheating in PvP. We have:
  • Suspended the accounts
  • Reset all ranked ratings of every character on those accounts
  • Removed all of their Ranked PvP Reward Tokens
Itís great that youíre applying punishments, but have you considered some of Snave and Kreaís Suggestions regarding zeroing all achievements and currencies on accounts caught doing it?
Or how about not letting them participate in ranked for the rest of the season?

Also, it would help if we publically knew how long those suspensions were. Are they :
1. One day
2. One week
3. One month
4. Three months
5. Etc.

Having those known and also harsh enough, would act as a deterrent all on their own and the term ďsuspensionĒ would have legitimacy and also build confidence those people are really being punished.

Anyway Mike🅱️, great job, and thank you for keeping the faith

Lundorff's Avatar


Lundorff
05.08.2019 , 01:28 AM | #6
By all means, continue to ban and suspend accounts, but it doesn't really help the match after the fact. Unless the ELO-system is completely overhauled and replaced with a point system come 6.0, then nothing will really change. You guys desperately need a system where cheating does not affect the ranking of legit players, except to temporarily waste a bit of time.

Syal's Avatar


Syal
05.08.2019 , 02:42 AM | #7
Quote: Originally Posted by MikeBradley View Post

Win Trader Report
Why just not reduce the excessive grind around JcJ to solve a part of this issue !
SWTOR since 2012 !
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JattaGin's Avatar


JattaGin
05.08.2019 , 03:28 AM | #8
Quote: Originally Posted by MikeBradley View Post

Death Volumes
And I always thought they are called "exhaustion zones".

Quote: Originally Posted by MikeBradley View Post

For context, right now the vast majority of the team is working on the expansion thatís coming later this year. Larger PvP changes are not likely to happen until after 6.0, as there are large, systemic changes coming with it.

I know that the timeline from gathering feedback to actually implementing changes in a huge game is longer than any of us would prefer. I appreciate your patience, and am grateful to all of those that have offered ideas, advice, or suggestions of any kind.
I have to say that I find this kind of honest and open communication very refreshing. It acknowledges the feeling of the players, while at the same time explaining the reasons for the delay in a way that everyone who is not completely irrational can understand. Kudos for your way of communicating, Mike.

Death Volumes... who would have thought...
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Storm-Cutter's Avatar


Storm-Cutter
05.08.2019 , 03:37 AM | #9
good that cheaters have been dealt with.

Maybe add a report function for extreme toxicity. reporting I've seen some pretty graphic cases over the last few months, (mostly in SR) directed at people who for one reason or another don't meet the exacting standards of other team members. Telling people they're inexperienced is one thing, telling them to log off and kill themselves crosses a line.

And fix the gap on the defenders side of Voidstar. that's a real deathtrap that I see a number of players dropping down there - who can only /stuck out and respawn.
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limenutpen's Avatar


limenutpen
05.08.2019 , 06:21 AM | #10
Thank you Mike.

As others have said some other details on the bans would be nice.
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