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Redeem a Product Registration Code Problem

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Redeem a Product Registration Code Problem

Consfearacy's Avatar

12.13.2011 , 11:21 AM | #1
Yes, I have already redeemed my code and can look at the code redemption history to see it, but when I log onto my account it says that I am still lacking it. I have even tried re-doing the registration, but it won't allow me to use it in say, "This code is already in use." What should I do?

Underregion's Avatar

12.13.2011 , 11:23 AM | #2
Having the same problem.

euroluv's Avatar

12.13.2011 , 11:24 AM | #3
Same issues here. Seems to be something wrong with them, so I wouldn't worry. We have until the 20th for them to figure it out. However the next few days they will likely be more focused on Early Access.

M_Blackstone's Avatar

12.13.2011 , 11:26 AM | #4
Same problem.

Zamoi's Avatar

12.13.2011 , 11:26 AM | #5
same problem

dandamanno's Avatar

12.13.2011 , 11:26 AM | #6
My guess is once you are given access to the game the registration code thing will fix itself.

dkhawk's Avatar

12.13.2011 , 11:27 AM | #7
Security questions: check
Contact info:Check
Redeem code is grayed out.
When I try to enter the code, I usually get an error OR it says that I already have the code but the redeem code is still unchecked and grayed out...

Avraker's Avatar

12.13.2011 , 11:27 AM | #8
same problem here

xocgx's Avatar

12.13.2011 , 11:28 AM | #9
I'm hoping someone with this issue then replies to a thread after getting an invite to verify that it fixes itself. there is a sticky saying the issue where you are told you have no subscription will fix itself upon getting an invite so there's hope!

RingRaul's Avatar

12.13.2011 , 11:28 AM | #10
I am also having a similar problem. I looked into the faq and found this:

"Create a SWTOR account if you have not created one
Fill out your contact information
Set up minimum 3 - maximum 5 security questions to protect your SWTOR account
Redeem an official Game Product Registration Code (This is different from your Pre-Order Code. Your Product Registration Code is the code tied to the official Game.)
Sign up for a recurring subscription or enter a Pre-Paid Game Time Code."

So far I have not been able to locate my "Product Registration Code".