Drappehs Posted January 21, 2012 Share Posted January 21, 2012 Community, I post this with the fear that soon my tickets will simply be removed/deleted like many others. In fact I have yet to read of a singe person having a ticket request fulfilled to any level of satisfaction. I enjoy this game, I would not have leveled up a toon all the way to 50 if I didn't. But to say I enjoy Bioware Customer Service would be a lie. For the last 5 days I have had 2 tickets open for the same issue with the "seesaw" keyword, but it seems as if Bioware is more concerned with penalizing paying customers for their mess ups and simply adapting to the new form of play. They strip away the old Ilum and then replace it with a quest that requires one to kill and collect armaments but put those on long cooldown and not set to share and then pretend that hundreds of users are exploiting when all they're doing is trying to finish a daily. It is not a users fault that one side outnumbers the other. Nor is it a customer's fault that valor was mis-allocated, that is strictly the burden of the game developers. Not to mention issues like going through an entire EV raid with my guild only to kill the last boss and receive no loot and incorrect lockouts. I'm sure many would rather see attention and manpower focused towards that instead of focused at trying to ban customers for trying to get a gear bag. This is a great game with all its intricacies and expected early game flaws but there is no such thing as a competent business model that ignores its customers and punishes them for simply playing the game as provided to them. ---------------------------- SWTOR Ilum Blog post: http://www.swtor.com/blog/ilum-pvp-issues Just a few unsatisfied customers: http://www.swtor.com/community/showthread.php?t=159409 http://www.swtor.com/community/showt...79#post1927879 http://www.swtor.com/community/showt...=196846&page=2 http://www.mmo-champion.com/threads/...stomer-Support Link to comment Share on other sites More sharing options...
wessik Posted January 21, 2012 Share Posted January 21, 2012 blame ireland, that's where customer service is... Link to comment Share on other sites More sharing options...
Magnijung Posted January 21, 2012 Share Posted January 21, 2012 I give up on Ilum. If you are not lucky enough to log in when both sides have players in Ilum, there is really no way to do the daily. Link to comment Share on other sites More sharing options...
pandacheese Posted January 21, 2012 Share Posted January 21, 2012 ya lol I also gave up on ilum since the past patch to it. I used to do it everyday and it wouldn't take so long to do hence the reward was pretty good vs. the time it took for it. Now its complete crap if your on the overpopulated side. First day of patch I think I spent 10-15min finding 2 republic players, then another 10min or so trying to get a measly couple of armaments from the center which were super over farmed. In essence the old system was efficient and worth it... now I dont even feel like going to Ilum and would rather spend my time on an alt than spending an hour on ilum and possible not even finish the daily in the hour. TL;DR - Ilum not worth it if your in the overpopulated side after its recent reconstruction. Link to comment Share on other sites More sharing options...
Magnijung Posted January 21, 2012 Share Posted January 21, 2012 (edited) ya lol I also gave up on ilum since the past patch to it. I used to do it everyday and it wouldn't take so long to do hence the reward was pretty good vs. the time it took for it. Now its complete crap if your on the overpopulated side. First day of patch I think I spent 10-15min finding 2 republic players, then another 10min or so trying to get a measly couple of armaments from the center which were super over farmed. In essence the old system was efficient and worth it... now I dont even feel like going to Ilum and would rather spend my time on an alt than spending an hour on ilum and possible not even finish the daily in the hour. TL;DR - Ilum not worth it if your in the overpopulated side after its recent reconstruction. I play on Jekk'Jekk Tarr and we are pretty balanced. The problem is that if we out number Republic by 1-2 players in the center, they will not attack. If we out numbered by 1-2 people, we do not attack. This is when there are 8-10 players. If we out number them 2x or more, they camp their base and we play "who is going to get close enough for me to force pull." If I am alone trying to gather armaments, there are usually 2 republic around. If more Empire join then there are to many people trying to gather armaments. It is like there is no win win or even win lose situation. What ever you do you are always on the losing side side. The planet is simply to big and there is no set time when an event will occur. I hate to say but BW needs to take notes on WoW's WG. I feel like BW took notes on BH. Edited January 21, 2012 by Magnijung Link to comment Share on other sites More sharing options...
Recommended Posts