So the current tactic is basically to immediately lock and delete threads that mention the ridiculous queue times? Not even the regular posting by your team directing people towards the same old thread time and time again?

 

Seriously Bioware. A lot of your customers work and have lives and families. We have ~4 hours per night to play this, if not less. Do you really think we are going to be prepared to continue sitting in a queue that says "1 hour" when the reality is 2 hours++? Really? REALLY?

 

I for one have much better things to do, and I actually regret wasting my cash on the CE. You knew this game was one of the most anticipated of all time. You knew it had the highest number of pre-orders of any game ever. Yet you still utterly failed to anticipate the trouble people would have logging in. An utter failure on your part, and one that will ensure I never ever purchase another Bioware product again. Blizzard must be laughing their asses off right now, and sighing in relief. This game will join the growing ranks of "MMO's that failed" and will ensure their pockets are lined for the future.

 

In before the fanboys. I know it is release day. I've played MMO's for years. But this shambles could have been avoided, lets face it. Oh and in before the morons that say "re-roll another server then". And take the 10 friends that joined me? Leaving all our toons and the guild/friends we have made behind? I think not.

 

Tonight, for the first time, I hit the cancel button rather than wait. Right now it feels like I paid 130 quid for a damn statue, as nice as it is. And I'll be screwed if I'm rerolling on another server that will fill as soon as 15 people join it. Let's face it, the servers aren't exactly brimming. Anyone that has tried to play on Silvermoon EU will know what a truly packed realm looks like. And this isn't it. Servers are ghost towns yet are still "full".

 

Bad planning, execution, hardware and support. Overall, a possibly great game, but a terrible disappointment. Wall of text over. Flame on.

I'm just here for the BBQ.

have to say +1

I'm really not trying to troll or whatever but all they'll tell you on the forum is "Contact customer service". Complaining here doesn't do anything.

get home, start the login process(or 1-2 hours before you get the kids to bed to play)

??????

Profit

 

 

 

Welcome to a launch. It sucks, but every MMO released in the last 10 years has been this way on launch week.

Then sign off and wait a week till things die down. If you know what it's like on launch week, then dont' play. We have Christmas coming up anyway, spend time with your family.

They are probably locking these threads because the issue has been addressed by Bioware already! They have already made a post about it and there is no need to flood the forums with 100+ of these.

 

Some people...

I'm really not trying to troll or whatever but all they'll tell you on the forum is "Contact customer service". Complaining here doesn't do anything.

 

Complaining here lets prospective players know how terrible the customer support is for this game.

They have a dedicated thread for it?

I'd have to agree with the OP on this one.

 

4 DC's tonight and now 1900 in queue , which is 4-6 hours to get back onto the server, no thank you BW.

 

Pathetic handling of the server capacity , and yet even on Nar Shaddaa i don't really meet people because guess what ? , you *********** instanced everything, and created multiple instances for the same planet, horrible.

get home, start the login process(or 1-2 hours before you get the kids to bed to play)

??????

Profit

 

Start playing, join a flashpoint, get d/c wait in a queue another 1-2 hours play for 15 mins goto bed.

Edited December 20, 2011 by waggy

Complaining here lets prospective players know how terrible the customer support is for this game.

 

No, it let's perspective players see how childish the community is.

Please let me point you to the topmost sticky post on this very forum. No, really, I insist.

 

http://www.swtor.com/community/showthread.php?t=47662

When threads complaining about queue times on launch day flood the forum, yes, it's good customer service to delete a good portion of them, if not all. That way valid complaints can get through instead of people who don't understand how a launch day works.

I know it sucks not getting help when you are having legit issues, but you do realize how many people are trying to contact their CS at one time right now dont you? Have some patience, they will get to you when they can. CS helped me a few times in beta when i ran into bugs that broke my game, and they were completely professional and helpful. There is just no way they can provide immediate assistance with so many things going on right now.

No, it let's perspective players see how childish the community is.

 

This +100

No, it let's perspective players see how childish the community is.

 

Likewise, it lets prospective (not perspective) players see the sad extremes to which fanboys (ie, you) will go to rationalize the garbage Bioware asks them to put up with. Get some self-respect and raise your standards.

Edited December 20, 2011 by DannyInternets

stop complaining about server ques. i see about 10 servers with light population. new ppl coming into the game wants to join a server that is full. and when they get ques they complain on the forums. im tired of reading these same posts again and again. if u dont wanna wait... go to ligh population server. Edited December 20, 2011 by Sireene
insulting

So the current tactic is basically to immediately lock and delete threads that mention the ridiculous queue times? Not even the regular posting by your team directing people towards the same old thread time and time again?

 

Seriously Bioware. A lot of your customers work and have lives and families. We have ~4 hours per night to play this, if not less. Do you really think we are going to be prepared to continue sitting in a queue that says "1 hour" when the reality is 2 hours++? Really? REALLY?

 

I for one have much better things to do, and I actually regret wasting my cash on the CE. You knew this game was one of the most anticipated of all time. You knew it had the highest number of pre-orders of any game ever. Yet you still utterly failed to anticipate the trouble people would have logging in. An utter failure on your part, and one that will ensure I never ever purchase another Bioware product again. Blizzard must be laughing their asses off right now, and sighing in relief. This game will join the growing ranks of "MMO's that failed" and will ensure their pockets are lined for the future.

 

In before the fanboys. I know it is release day. I've played MMO's for years. But this shambles could have been avoided, lets face it. Oh and in before the morons that say "re-roll another server then". And take the 10 friends that joined me? Leaving all our toons and the guild/friends we have made behind? I think not.

 

Tonight, for the first time, I hit the cancel button rather than wait. Right now it feels like I paid 130 quid for a damn statue, as nice as it is. And I'll be screwed if I'm rerolling on another server that will fill as soon as 15 people join it. Let's face it, the servers aren't exactly brimming. Anyone that has tried to play on Silvermoon EU will know what a truly packed realm looks like. And this isn't it. Servers are ghost towns yet are still "full".

 

Bad planning, execution, hardware and support. Overall, a possibly great game, but a terrible disappointment. Wall of text over. Flame on.

 

Wait... It's a terrible game because you're too damn impatient to allow RELEASE issues to be worked out? Grow up. Did you play WoW at release? Queues were 10 times worse and lasted well over a month. If you don't want to do with the release issues? Come back in a month. The game will still be here. Don't let the door hit ya where the good lord split ya.

 

EDIT: Sell your "130 quid statue" on Ebay.

Edited December 20, 2011 by dsmeclipse

Theyre redirecting users to an established thread on the topic. Did you read the message?

Hello, there!

 

We do understand that the queue is a hot topic of discussion right now. We are going to close this thread in order to keep your feedback consolidated, and ask that you post in this ongoing discussion about queues.

 

Thank you for your understanding.