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The one genuine mistake BW/EA have made is lack of communication.

STAR WARS: The Old Republic > English > General Discussion
The one genuine mistake BW/EA have made is lack of communication.

Eclio's Avatar


Eclio
12.13.2011 , 02:13 PM | #31
Yep, they did messed up. Topic over, eh?

BrimstoneAshe's Avatar


BrimstoneAshe
12.13.2011 , 02:13 PM | #32
Quote: Originally Posted by Motivatedhero View Post
I would rather sit in a 11 hour que and KNOW for a fact that I am getting in after 11 hours then sit by my computer hoping I get the email saying I can log in.

The alternative would be to give everyone an assigned wave so you can do what you want to do in your life and just keep track of what wave they are.

This business of them doing only 5 waves though is kinda poor. I can't believe they are only doing 5 and then saying better luck tomorrow.
Oh I'm quite certain if you logged into the game and saw an 11 hour wait time, you'd be right back here complaining about it.
I'm about to take over the galaxy, so if you want to be on the good side of my dark side, you better start kissing my back side.

Temeluchus's Avatar


Temeluchus
12.13.2011 , 02:17 PM | #33
Quote: Originally Posted by msales View Post
The one genuine mistake BW/EA have made is communication, a lot of people have said that they can’t believe the feeling of entitlement that a lot of people have. Personally I don’t feel entitled to access seven days early. (five is another matter). I do however feel entitled to proper communication from EA/BW. Something along the lines of, you will be on wave X, we are currently on wave Y, the ETA on the next wave is Z.

Furthermore I understand the need for a staggered launch, I understand server load and the fact that they can’t have everyone I the same zone at the same time (Though I do worry about the official release day, and Christmas day) However this is a retail product and a lot of people won’t have this level of understanding. A bit of explanation regarding the staggering would have been a good idea.

Some people will never be happy but polite communication goes a long way to keeping most people happy and alleviates frustration.
If you read the sticky it is explained why they have not given people set days and times for their EGA. They are sending out waves of emails, letting people log in and monitoring how the servers respond and then send out a new wave when those first people have moved on from the starter worlds.

Question: What happens if something unexpected occurs and they don't meet that day/time projection for you?

Answer: The forums erupt and there is blood in the streets.

Look at the amount of topics complaining about EGA now, now multiply that to the Nth dgree if they had given a day/time projection and could not meet it.
"Men call me Darkstar, and I am of the night.”

BrimstoneAshe's Avatar


BrimstoneAshe
12.13.2011 , 02:18 PM | #34
Quote: Originally Posted by Motivatedhero View Post

The alternative would be to give everyone an assigned wave so you can do what you want to do in your life and just keep track of what wave they are.
If all you want is an *absolute date* so that you can do other things in your life, they've already given it to you: December 20th. No guessing, no wondering, no needing to check an email.... December 20th is the date you can be sure to be in.
I'm about to take over the galaxy, so if you want to be on the good side of my dark side, you better start kissing my back side.

JediMasterRyanW's Avatar


JediMasterRyanW
12.13.2011 , 02:19 PM | #35
How could they have communicated more?

They told us that early access was first come, first serve since the very first day of pre-orders.

They told us they would let waves in as fast as they were able, and explained not only why they were doing this but also why they couldn't be more specific.

They sent emails, they posted stickies, they answered repeat threads, and basically made it impossible to miss the information they were giving us.

So I ask again, how could they have communicated any more clearly?

msales's Avatar


msales
12.13.2011 , 05:34 PM | #36
Quote: Originally Posted by JediMasterRyanW View Post
How could they have communicated more?

They told us that early access was first come, first serve since the very first day of pre-orders.

They told us they would let waves in as fast as they were able, and explained not only why they were doing this but also why they couldn't be more specific.

They sent emails, they posted stickies, they answered repeat threads, and basically made it impossible to miss the information they were giving us.

So I ask again, how could they have communicated any more clearly?
I believe that I covered this in my original post. Also the word “explained” has a very different meaning to the word “stated.”

Zolaz's Avatar


Zolaz
12.13.2011 , 05:38 PM | #37
Quote: Originally Posted by Temeluchus View Post
If you read the sticky it is explained why they have not given people set days and times for their EGA. They are sending out waves of emails, letting people log in and monitoring how the servers respond and then send out a new wave when those first people have moved on from the starter worlds.

Question: What happens if something unexpected occurs and they don't meet that day/time projection for you?

Answer: The forums erupt and there is blood in the streets.

Look at the amount of topics complaining about EGA now, now multiply that to the Nth dgree if they had given a day/time projection and could not meet it.
So you shouldnt be upset with Biowares failure because they could have had a bigger failure? Hey dad, I got a D on my report card. That is ok son, it could have been an F. Hey boss I didnt complete that job you wanted me to do. That is ok wage slave you could have done it worse.

Dont reward failure. Dont excuse Bioware for failing.

msales's Avatar


msales
12.13.2011 , 05:39 PM | #38
Quote: Originally Posted by Temeluchus View Post
If you read the sticky it is explained why they have not given people set days and times for their EGA. They are sending out waves of emails, letting people log in and monitoring how the servers respond and then send out a new wave when those first people have moved on from the starter worlds.

Question: What happens if something unexpected occurs and they don't meet that day/time projection for you?

Answer: The forums erupt and there is blood in the streets.

Look at the amount of topics complaining about EGA now, now multiply that to the Nth dgree if they had given a day/time projection and could not meet it.
Please read and comprehend my original post. At no point did I even suggest that we should be given a specific time/date for early access.

VXBlade's Avatar


VXBlade
12.13.2011 , 05:42 PM | #39
"Early Game Access* will begin on December 13th at 7:00AM EST, 2011 and ends on December 19th, 2011 at 10:01PM EST. During this time, we will be emailing invitations to join Early Game Access based on the order in which you redeemed your Pre-Order Code. Pre-load the game client now, so you're ready to play when your Early Game Access invitation arrives. Note that download time can vary and may take awhile"

I get that the time frame and blaa blaa blaa after the dates. But this could have been worded 100% better to keep people from say, taking a day off work or something like that...
Doesn't say the invitations won't exclude you from access if you don't get them BY the 13th. Its says early game access is the 13th plain and simple. By this E-Mail, I would expect to be playing at the latests, late on the 13th but no later...

CactusBrawler's Avatar


CactusBrawler
12.13.2011 , 05:44 PM | #40
An email informing people which wave they would be in would of been a good idea you know something simple like "You are in wave 15".

No need to give an estimated time when wave 15 would hit, just update the twitter with the current wave number that got released.