Chugster Posted March 8, 2018 Share Posted March 8, 2018 I made a 2nd account last time I was preferred to act as bank alts, which are now of course redundant thanks to the legacy bank. Trouble is I cant remember the password and dont have the security key, I cant change the password without the key and I can't remove the key without the password....is there an easy way to fix this? Its not urgent but Im pretty sure they had a few credits/CCs on that account that I would like to access Link to comment Share on other sites More sharing options...
Sith-Viscera Posted March 8, 2018 Share Posted March 8, 2018 (edited) I made a 2nd account last time I was preferred to act as bank alts, which are now of course redundant thanks to the legacy bank. Trouble is I cant remember the password and dont have the security key, I cant change the password without the key and I can't remove the key without the password....is there an easy way to fix this? Its not urgent but Im pretty sure they had a few credits/CCs on that account that I would like to access Hi, Sorry for your inconvenience. I am not sure my self how to help you. Depending where you live perhaps 1 of these numbers can help you out? BW Support Call us at: -USA: 1-(855)-345-2186 (Support available from 9.00-21.00 CST) -UK: +44 (0)203 0141 826 (Support available from 15.00-3.00 GMT) -France: +33 (0) 4 81 68 10 51 (Support available from 11.00-20.00 CEST) -Germany: + 49 (0)221 8282 9212 (Support available from 11.00-20.00 CEST) Hope that helps you. Good Luck, Take Care and Be Well............ Edited March 8, 2018 by Sith-Viscera Link to comment Share on other sites More sharing options...
Eoinol Posted March 8, 2018 Share Posted March 8, 2018 Once you have your security questions and add the security key to the same phone as the security key was on, you should have no problem getting them active again by customer service. Link to comment Share on other sites More sharing options...
EmanoWanga Posted March 9, 2018 Share Posted March 9, 2018 You can remove the security key, they will just send you an email where you click a link. If you forgot your password, you can reset it also sending an email to your inbox. Link to comment Share on other sites More sharing options...
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