Tasboro Posted November 28, 2020 Share Posted November 28, 2020 (edited) Hello there, I've just logged in only to discover I've been downgraded from Subscriber to Free to Play despite the fact that the monthly paypal payment has been (correctly) billed for the 70-something-th time this morning. I wanted to open an online bug report but of course I cannot as I'm not a subscriber anymore, according to the system. Also, all the money minus 1,000,000 credits have gone. How do I contact support and have this matter investigated? Edited November 28, 2020 by Tasboro Link to comment Share on other sites More sharing options...
ceryxp Posted November 28, 2020 Share Posted November 28, 2020 Send an email to support@swtor.com. Include your account name and, whilst probably not necessary, proof of payment. It is best to email from the email address that is associated with your account, but if you do email from another address be certain to include that email (the account email) in the message. Being that it is a weekend they likely will not get to it before Monday, but hold tight as they have been fairly responsive in resolving these issues. Link to comment Share on other sites More sharing options...
Tasboro Posted November 28, 2020 Author Share Posted November 28, 2020 Thank you! Will keep you posted! Link to comment Share on other sites More sharing options...
kejel Posted November 29, 2020 Share Posted November 29, 2020 (edited) have exactly same issue as op, Edited November 29, 2020 by kejel Link to comment Share on other sites More sharing options...
Tasboro Posted November 29, 2020 Author Share Posted November 29, 2020 I wrote to the support email and the replied within one hour: issue solved. I included my account name, email and the email of my paypal account and that was it. Must say I wasn't really expecting such a quick reply/solution, considering the fact it was a Saturday. Link to comment Share on other sites More sharing options...
ceryxp Posted November 29, 2020 Share Posted November 29, 2020 I wrote to the support email and the replied within one hour: issue solved. I included my account name, email and the email of my paypal account and that was it. Must say I wasn't really expecting such a quick reply/solution, considering the fact it was a Saturday. Happy it is sorted. Hopefully kejel receives a quick response and resolution, as well. Link to comment Share on other sites More sharing options...
Outcastt Posted November 29, 2020 Share Posted November 29, 2020 I've got the same issue. I've emailed support but I'm not expecting anything to be done today as it Sunday. I'm a little pissed that there's not support option available. Link to comment Share on other sites More sharing options...
kiovec Posted November 29, 2020 Share Posted November 29, 2020 Same here. I emailed them this morning, but since it's Sunday, I don't expect anything to happen today. Pretty irritated this is happening on a 4 day weekend and haven't gotten to play since Saturday. Link to comment Share on other sites More sharing options...
Dev Post CommunityTeam Posted November 30, 2020 Dev Post Share Posted November 30, 2020 (edited) Hi kiovec and Outcastt, Your issue is now fixed. If you log into your account, you will see that your status has been changed to subscriber. Edit: I invite players who encounter issues with their subscription to directly contact our support team at this email address: support@swtor.com (make sure to mention your account iD or send the email from the address linked to your SWTOR account) or post your issue in the following thread on our SWTOR Answer HQ - Forums: Problems with Subscription. Edited November 30, 2020 by CommunityTeam Link to comment Share on other sites More sharing options...
darkjiingle Posted November 30, 2020 Share Posted November 30, 2020 Hi kiovec and Outcastt, Your issue is now fixed. If you log into your account, you will see that your status has been changed to subscriber. My site says "You have 56 days" and in game im NOT SUB... pls fix or give my money back Link to comment Share on other sites More sharing options...
OwenBrooks Posted November 30, 2020 Share Posted November 30, 2020 My site says "You have 56 days" and in game im NOT SUB... pls fix or give my money back You should be sorted now Link to comment Share on other sites More sharing options...
Dasidani Posted November 30, 2020 Share Posted November 30, 2020 This is beyond annoying, especially since it started over the weekend and is still continuing. I played fine all weekend, go to log in before work this morning and oh look, preferred status. Ridiculous. I emailed support but honestly, not holding my breath if it's anything like in game tickets. Hopefully I get to play soon, Link to comment Share on other sites More sharing options...
DarkTergon Posted November 30, 2020 Share Posted November 30, 2020 This is beyond annoying, especially since it started over the weekend and is still continuing. I played fine all weekend, go to log in before work this morning and oh look, preferred status. Ridiculous. I emailed support but honestly, not holding my breath if it's anything like in game tickets. Hopefully I get to play soon, this seems to have been going on for a few weeks, we've had quite a few threads over it. And I'll say this here too, if you log in and says you are downgraded, do NOT log in to any toon/char that is a Guild Master, as you will lose GM, and depending on who it goes to, could lose the guild as well. Link to comment Share on other sites More sharing options...
Dasidani Posted November 30, 2020 Share Posted November 30, 2020 this seems to have been going on for a few weeks, we've had quite a few threads over it. And I'll say this here too, if you log in and says you are downgraded, do NOT log in to any toon/char that is a Guild Master, as you will lose GM, and depending on who it goes to, could lose the guild as well. Seriously? I am gm to two guilds, is that going to cause me to lose the guilds? This is really a load of crap to put it bluntly. How has this been going on now for a bit and it's not fixed yet? And to get it resolved WE have to reach out to support which has yet to acknowledge me at all btw. Is there an eta on the fix or do we just hope that they eventually get to me and hope they actually fix the problem? If this is a bug that's been here for a bit, how do we know it won't screw us over again tomorrow? Honestly, with all the problems this game has, and the no love for role play by the devs I still loved playing my characters even if I never interacted with anyone else. I am okay with everything the game has dished out. I have sat here playing since beta, happy as a clam in the little world I have built for myself on swtor. This though...this...is honestly making me think about finally moving on to play something else. The thought makes me beyond sad. I don't know why but it just does. I dunno. Just the thought of possibly losing my guilds and all the work that has gone into them because of a known bug that no one bothers to fix? That just sucks. :( Link to comment Share on other sites More sharing options...
OwenBrooks Posted December 1, 2020 Share Posted December 1, 2020 Seriously? Seems your account is good now Link to comment Share on other sites More sharing options...
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