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Maintenance: May 2nd, 2017

First BioWare Post First BioWare Post

Justmeeeeeee's Avatar


Justmeeeeeee
05.02.2017 , 01:51 PM | #301
Bioware are an absolute joke when it comes to running this game!
They are absolutely horrible they schedule a maintenance which was
supposed to be from 5:00 AM to 9:00 AM PST

It is now 1:35 PM MST (12:35 PST) and I still can't log into the game!

http://www.swtor.com/community/devtracker.php

Hey everyone!

We will be taking the servers offline on Tuesday, May 2nd in order to apply
Game Update 5.2.1. The website will also be unavailable during this time.

Details:
DATE: 2 May 2017
TIME: 5:00AM - 9:00AM PDT (1200 - 1600 GMT)
VERSION: 5.2.1

Patch Notes will be available on Monday, here.

Thank you for your patience as we maintain Star Wars™: The Old Republic™!

-eric

Then they extend the maintenance by an hour after that
because they can't get the patch to go out to all the players
and some people were not getting the patch.

Then next the login servers are not reachable and all of a sudden
now they are claiming that there is some kind of a connection issue to their
datacenter and can't even manage to give any kind of time frame for
repairs what so ever.

As a trained Network Admin myself who has worked on
mission critical systems if I had this kind of incompetency
I would be immediately fired.

Bioware has absolutely no idea what they are doing
or how to properly run these servers.

This is absolutely unaccusable and is some of the
absolute worst customer service that I have ever
seen by a company.

Bioware can't even seem to manage to get
an update on a timeframe on this issue and
the mean time all of their paying customers
like myself can't even connect in and play the
game.

Absolutely horrible service really give me one
good reason why I should stay with SWTOR
at this point if this is how things are going
to be.

I am extremely disappointed at this point
as to how this patch have gone on May 2 2017
(Patch 5.2.1)

Now it is about 2:00 PM MST (1:00 PM PST) and the
servers are back up and you can download the patch
but the actual game servers are offline.

I hope we are going to get compensation for this

This is absolutely unacceptable the way that this whole
patch has been handled.

Hasisiyun's Avatar


Hasisiyun
05.02.2017 , 01:51 PM | #302
Quote: Originally Posted by Andryah View Post
I would advise against over-reacting to a 4 year old article. Especially one that is based on a web survey polling method.. which are generally crowd agenda biased (ie: people will go out of their way to try to garner votes against a company to fluff up the numbers).
Actually that consumerist conducted the survey and well respected in the industry.
So much so that the CEO of EA at the time (Larry Probst ) actually made an official statement saying they are planning on overhauling their service from the ground up.

https://www.gamespot.com/articles/ea.../1100-6427763/

casirabit's Avatar


casirabit
05.02.2017 , 01:51 PM | #303
Quote: Originally Posted by EricMusco View Post
We may have a fix in place. We are still verifying that everything is stable and good to go. More updates to come.

-eric
Eric, thank you. I know a lot of people in this forum are complaining but I at least appreciate what you guys are doing. Good luck.
A girl should be two things: classy and fabulous. A girl should also always be a lady even when arguing. If you like redheads click my Referral link Referral: http://www.swtor.com/r/VkfKqj https://poshmark.com/closet/tmcevoy1121

Tsarvong's Avatar


Tsarvong
05.02.2017 , 01:53 PM | #304
Quote: Originally Posted by casirabit View Post
Eric, thank you. I know a lot of people in this forum are complaining but I at least appreciate what you guys are doing. Good luck.
No complaints here. I appreciate there work as well. You are not the only one who agrees.

Farferello's Avatar


Farferello
05.02.2017 , 01:54 PM | #305
Almost 9pm for me, so I've pretty much lost the entire day to play. Wonderful.

chaharbagh's Avatar


chaharbagh
05.02.2017 , 01:55 PM | #306
Quote: Originally Posted by Tsarvong View Post
No complaints here. I appreciate there work as well. You are not the only one who agrees.
Same here!
Kindness is a mark of faith, and whoever has not kindness has not faith. -Muhammad (Peace be upon him)

http://www.swtor.com/r/fCXTh4

Kaiman's Avatar


Kaiman
05.02.2017 , 01:55 PM | #307
Quote: Originally Posted by Tsarvong View Post
Login is fixed. Servers still down. You can download the update now though.
Yup... same this is ridiculous, its been 4 hours *sigh*, subs should get a 1 day extension... this game ain't exactly the cheapest.

The-Senate's Avatar


The-Senate
05.02.2017 , 01:55 PM | #308
Quote: Originally Posted by Epoah View Post
Screw SWTOR, bring back SWG!!!
somebody said it

Azlakha's Avatar


Azlakha
05.02.2017 , 01:56 PM | #309
Servers are back up

juniordeat's Avatar


juniordeat
05.02.2017 , 01:58 PM | #310
sever's is still down