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And no conquest reward .... AGAIN and AGAIN ...

STAR WARS: The Old Republic > English > General Discussion > Bug Reports
And no conquest reward .... AGAIN and AGAIN ...
First BioWare Post First BioWare Post

Zerileth's Avatar


Zerileth
12.13.2017 , 06:27 PM | #31
Ok this is a fuster cluck. Interesting how they're going to fix this one.
. <--------just this little red dot

Setokai's Avatar


Setokai
12.14.2017 , 12:12 AM | #32
Quote: Originally Posted by EricMusco View Post
Good question TUXs! Right now we are looking at doing an "automatic" solution to get everyone their rewards. Don't sweat a CS ticket for now, I will let you know if that changes.

Thanks.

-eric
Would it be easier to award the guild rewards on mondays between conquest events?
http://www.swtor.com/r/xlcFwx
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Khaleg's Avatar


Khaleg
12.14.2017 , 03:48 AM | #33
Quote: Originally Posted by Drunken_Ewok View Post
I received a reply from a ticket put in over 2 weeks ago about the last conquest mess. CS told me I'd already received both the personal and guild rewards, when I'd only received the personal. Seriously, if I'd received them both why would I have put in a ticket?
LOL, that's such a typical reply from this customer "service". You get this kind of crap in 9 of 10 cases. Ignorance and incompetence mastered.
Nal'augh, guild master "The Conqueror Fleet" - Tulak Hord
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PennyAnn's Avatar


PennyAnn
12.14.2017 , 03:57 AM | #34
Quote: Originally Posted by Drunken_Ewok View Post
I received a reply from a ticket put in over 2 weeks ago about the last conquest mess. CS told me I'd already received both the personal and guild rewards, when I'd only received the personal. Seriously, if I'd received them both why would I have put in a ticket?
Part of the problem here is that Customer Service is handled by EA, not Bioware. Many of these CS reps are not at all familiar with how the Conquest system works in this game. In this instance, it would seem that they are trying to work on an automatic solution to the problem, so I'd just wait before submitting any more tickets and adding to your frustration. But if not for Eric's post, I would suggest instead calling Customer Service and explaining to someone over the phone what happened, as it usually ends up with better results and a more complete conversation about the problem.
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IshtarScorpio's Avatar


IshtarScorpio
12.14.2017 , 09:15 AM | #35
Here's a crazy idea...how about rewarding the guild rewards on, oh, I don't know...MONDAY!

Then you don't have to worry about messing it all up with a patch on Tuesday.

Either that, or hire a dev or two who can fix it and make sure it never happens again?
"You are unwise to lower your defenses!"

wishfu's Avatar


wishfu
12.14.2017 , 06:53 PM | #36
don't feel bad last week i had over one million point and did not get anything for it make me feel ******

abigfishy's Avatar


abigfishy
12.14.2017 , 07:58 PM | #37
I'm in You Aitn Sith and some people were working around the clock to actually get this win in conquest. The number of hours people put into this is amazing. Even worse now people have like 20 characters all locked out of conquest this week. This is now three weeks rewards we are missing if you include this week when getting any reward will be impossible. A fix and compensation is needed. As EVERYONE else has said move the reward to the monday when conquest actually ends!

DeannaVoyager's Avatar


DeannaVoyager
12.15.2017 , 02:56 AM | #38
Response from CS:

Quote:
I apologize for the late reply we currently have a big back log of tickets latey I'm sorry to hear that you are experiencing issues with the weekly conquest for 11/21-11/28. I understand I understand you finished your personal conquest and your guild "*******" won Makeb No worries I should be able to look into that for you

I'm happy to inform you that I was able to grant your Guild conquest rewards however I'm sorry I was not able to grant the Title Conqueror of makeb as your guild only landed top 4.
First I am told my guild won. Then I am told I won't get the title because we were fourth?

I don't need the title because I already have it. So fine, you can keep it. But I thought I would put this here since it looks like it's been copy & pasted by two different people from two different autoresponses. This is not acceptable CS from a game I pay monthly.

And the issue goes on. I didn't get rewards, title, anything from Iokath CQ week, and I created ticked for all the alts who capped last week. No response yet. And to make things worse, the CQ points on those alts didn't reset, and I have to now check from guild tab how much points I have done this week. Fine, I can do that, and I've already capped the 20k. It will be interesting to see will I get the rewards this week without sending yet another ticket.

Kyrielan's Avatar


Kyrielan
12.15.2017 , 06:56 AM | #39
I'm a guildmaster of both the Republic and Imperial sides of our house. I keep track of the scores using a spread sheet for each period, but it's really getting harder to do since I can't match the guild totals to the Log totals right now.

I also run different contests for the scorers and morale is at a low right now.

I have submitted a ticket and received a response that there will be an update soon. I hope that is real soon so that my guildies can get back to Conquest and start getting those high scores again.

Thanks Eric for putting up with us.

EDIT: As of 10:15am PST on 12/15 it appears that Conquest has been fixed. Everything is matching up now. Still not sure about the rewards, but at least the scores are OK now.

AnisaBadgett's Avatar


AnisaBadgett
12.15.2017 , 09:44 AM | #40
What's frustrating is that I'm not going to get my personal conquest credit, because my totals from last week were never reset, so the game thinks I already made it THIS week ... so no personal reward, the biggest loss of course being the CXP.

I have no idea if I'll get the guild reward this week (since we're on the board, YAY no single-planet conquest abomination!) ... so should I even bother doing the objectives? I mean, the heroics are good for the new CXP, but then again, I can stand around throwing snowballs at overheated droids and level up 3 times every 20 minutes or so on Nar Shaddaa.