Oreget Posted June 1, 2018 Share Posted June 1, 2018 Where is my unsub link on my account? Are they doing this on purpose? i need help to unsub. Link to comment Share on other sites More sharing options...
Quraswren Posted June 1, 2018 Share Posted June 1, 2018 We've had so many gamers leave we have stopped telling them how. Link to comment Share on other sites More sharing options...
SteveTheCynic Posted June 1, 2018 Share Posted June 1, 2018 We've had so many gamers leave we have stopped telling them how. I was curious, so I went to look. It took me longer to log in than it did to find the unsub button(1). (You know, because I had to reach over and grab my phone with the security key app on it.) (1) No, I didn't push it by accident. Y'all will have to put up with me for a while longer. Sorry. Link to comment Share on other sites More sharing options...
WayOfTheWarriorx Posted June 1, 2018 Share Posted June 1, 2018 We've had so many gamers leave we have stopped telling them how. hahaha Devious yet effective =p Link to comment Share on other sites More sharing options...
JediQuaker Posted June 1, 2018 Share Posted June 1, 2018 (edited) I don't think there is an "unsub" button. You simply go to your account info and stop your recurring payment. Also, when you "unsub" you are still "subbed" until your current subscription runs out. Your sub doesn't stop instantly and you don't get any refund. Edited June 1, 2018 by JediQuaker Link to comment Share on other sites More sharing options...
Mubrak Posted June 1, 2018 Share Posted June 1, 2018 Where is my unsub link on my account?. https://account.swtor.com/user/subscription on the bottom. If you don't see a "If you wish to choose the Free-to-Play option you can ... Cancel your subscription" there, you either already have unsubscribed or don't have a recurring sub. Link to comment Share on other sites More sharing options...
Keta Posted June 1, 2018 Share Posted June 1, 2018 Down at the bottom and it says something like cancel subscription. Can't tell you exactly what it says cause I already canceled. If you click that you'll get the exit survey. If you just remove recurring payment info instead you don't get the survey. Link to comment Share on other sites More sharing options...
Rion_Starkiller Posted June 1, 2018 Share Posted June 1, 2018 Where is my unsub link on my account? Are they doing this on purpose? i need help to unsub. Delete your CC info to unsub. Link to comment Share on other sites More sharing options...
Oreget Posted June 1, 2018 Author Share Posted June 1, 2018 I still cant find the button. Link to comment Share on other sites More sharing options...
xordevoreaux Posted June 1, 2018 Share Posted June 1, 2018 I still cant find the button. You're stuck with us, then Link to comment Share on other sites More sharing options...
kodrac Posted June 1, 2018 Share Posted June 1, 2018 I still cant find the button. That's because there isn't a button. Link to comment Share on other sites More sharing options...
Mubrak Posted June 1, 2018 Share Posted June 1, 2018 (edited) I still cant find the button. That link takes you to https://account.swtor.com/user/subscription/cancel The link only shows up when you have a recurring subscription. The 60 days or any gametime-codes from third parties are one-time purchases, no need to cancel them, you aren't billed again (but also get no refund for unused game time.) Edited June 1, 2018 by Mubrak Link to comment Share on other sites More sharing options...
Oreget Posted June 1, 2018 Author Share Posted June 1, 2018 That link takes you to https://account.swtor.com/user/subscription/cancel The link only shows up when you have a recurring subscription. The 60 days or any gametime-codes from third parties are one-time purchases, no need to cancel them, you aren't billed again (but also get no refund for unused game time.) It says I have no play time but i'm still a sub on my account. It was supposed to end today because first day of the month is ma billing day. Link to comment Share on other sites More sharing options...
Lundorff Posted June 1, 2018 Share Posted June 1, 2018 (edited) You are not losing your mind. The same thing is happening to me. My subscription has lapsed and yet I am still locked in as a subscriber with no cancel button. I have tried to PM Keith but no answer so far. Edited June 1, 2018 by Lundorff Link to comment Share on other sites More sharing options...
DocDAM Posted June 1, 2018 Share Posted June 1, 2018 It says I have no play time but i'm still a sub on my account. It was supposed to end today because first day of the month is ma billing day.Does it say "0 days"? That means you are on your last day. It'll expire at the same time of day your sub started (not midnight, or any other fixed time). Link to comment Share on other sites More sharing options...
Lundorff Posted June 1, 2018 Share Posted June 1, 2018 (edited) Does it say "0 days"? That means you are on your last day. It'll expire at the same time of day your sub started (not midnight, or any other fixed time). it is a new bug. I have been here on and off since beta. The cancel button disappears when subscription expires now. Edit: https://i.imgur.com/j2lYJJL.jpg It literally says i have no play time, and yet I can log ind and play as a subscriber and not preferred. Edited June 1, 2018 by Lundorff Link to comment Share on other sites More sharing options...
Nightblazer Posted June 2, 2018 Share Posted June 2, 2018 (edited) it is a new bug. I have been here on and off since beta. The cancel button disappears when subscription expires now. Edit: https://i.imgur.com/j2lYJJL.jpg It literally says i have no play time, and yet I can log ind and play as a subscriber and not preferred. So have you been charged? Have you deleted your payment info? Sounds like a bug where it didn't switch you to preferred. Just call customer service, they can go ahead and remove your sub access, features and what not that your somehow bugged into and you'll be in preferred status. Doubt anything Keith can do and most likely he say call customer service. They generally can't help with account / billing issues via the forum anyway. Edited June 2, 2018 by Nightblazer Link to comment Share on other sites More sharing options...
Tahana Posted June 2, 2018 Share Posted June 2, 2018 it is a new bug. I have been here on and off since beta. The cancel button disappears when subscription expires now. Edit: https://i.imgur.com/j2lYJJL.jpg It literally says i have no play time, and yet I can log ind and play as a subscriber and not preferred. I'd be calling customer service so you don't end up with any charges on your account. If you're logging into the game my guess is that they'll be well within their rights to charge you. Link to comment Share on other sites More sharing options...
Rheshalea Posted June 2, 2018 Share Posted June 2, 2018 I'd be calling customer service so you don't end up with any charges on your account. If you're logging into the game my guess is that they'll be well within their rights to charge you. Uh.... this game has Free to Play/Preferred modes too, you know? They're not at all within their rights to charge you the sub fee when they also allow you to play for free. And even if it was pay-to-play, sub-only to log in, they wouldn't be. And now I'm (again) worried about my own status. Link to comment Share on other sites More sharing options...
Oreget Posted June 2, 2018 Author Share Posted June 2, 2018 I already contacted customer service and no answer. Link to comment Share on other sites More sharing options...
Paulsutherland Posted June 2, 2018 Share Posted June 2, 2018 remove your payment method and it'll auto cancel whenever it runs out. Link to comment Share on other sites More sharing options...
Confusi Posted June 4, 2018 Share Posted June 4, 2018 Clever troll on OP's part. Link to comment Share on other sites More sharing options...
WayOfTheWarriorx Posted June 4, 2018 Share Posted June 4, 2018 No one is asking if they can have the OP's stuff???? Come on people, you know the drill! Link to comment Share on other sites More sharing options...
kodrac Posted June 4, 2018 Share Posted June 4, 2018 No one is asking if they can have the OP's stuff???? Come on people, you know the drill! D'oh! I must be slipping. Link to comment Share on other sites More sharing options...
AlienEyeTX Posted June 4, 2018 Share Posted June 4, 2018 No one is asking if they can have the OP's stuff???? Come on people, you know the drill! I don't want OP's stuff. I want OP to stay subbed and put money into this game! Link to comment Share on other sites More sharing options...
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