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Cartel Unlock purchase, paid for not received

STAR WARS: The Old Republic > English > Community Content
Cartel Unlock purchase, paid for not received

MJT_Eeyore's Avatar


MJT_Eeyore
02.06.2019 , 09:14 AM | #1
A couple days ago I paid 600 Cartel Coins to unlock the Cathar species in SWTOR, and they took the money, but I don't have the species. I bought it and claimed, but it doesnt show up. I've been tryiing to get some help, but all I[ve gotten in teh run arount. I submitted an ingame ticket, but they seem to ignore those. Is there a step I missed? Or a way tp email them directly?

Thank you...

Marta
The Family of Rael...Legacy Starrlyte

ceryxp's Avatar


ceryxp
02.06.2019 , 09:27 AM | #2
You bought the unlock from the Cartel Market, you claimed the unlock from the Cartel Market, but did you use it? After claiming a CM purchase it will transfer an item to your inventory that you then must use to apply the unlock. There is a backlog on in-game tickets and the current wait time is around 12 or 14 days. I don't remember exactly.
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Click the link. You know you wanna. You'll get free stuff. - http://www.swtor.com/r/W9ZqZj