Hey folks,

 

We are still dealing with a last minute issue and are going to extend maintenance by one hour. I will let you know of any additional information as I have it.

 

-eric

Thanks for the heads-up!

Let's see if this last minute hitch turns into another hour, then another. Stay tuned folks!!

This could be another 5.4 incident.

Let's see if this last minute hitch turns into another hour, then another. Stay tuned folks!!

 

This could be another 5.4 incident.

We're gonna remember it like that xD

"The 5.4 incident" , a trauma deeply rooted in the memory of every swtor player

and again we missed whole prime time playingtime at Europe..

We have? It's only just 1900 here. I thought PT was like 1800-0100?

I feel ya, I mean I know they have to do this, but ffs I really think with all this planned down time they should compensate us subs.

Servers down all day - The day doesn't count against your sub time. I'm not paying to sit here and staire at a server list screen. XD Just saying it seems fair, esspecially since theirs gonna be quiet of down time for the server merge.

and again we missed whole prime time playingtime at Europe..

Not quite yet. 7-9 PM is the real prime time.

Here we're it's now 1 minute past the time for this maintenence to be finished.. What's taking so long? :D:p

What do you Think? I say it in german:

Die machens Spiel endgültig Platt! Mit was anderem als Verzögerung hab ich sowieso nicht gerechnet!

*Glances at the latest update*

Oh well, more time to finish Taris on KOTOR on my XBox One, then.

We messed up, we admitted it, we fixed it, and we tried to put this behind us. I totally agree with your statement about our internal processes and doing what we can to prevent this from happening again.

 

---Keith

Hmmmm

Hey folks,

 

We are still dealing with a last minute issue and are going to extend maintenance by one hour. I will let you know of any additional information as I have it.

 

-eric

I'm having deja vu ... didn't we have 'last minute issues' not so long ago?

Hey everyone,

 

I want to start by apologizing for the unexpected and prolonged downtime today. This isn’t something we ever want to happen, but when it does, we take it seriously and do everything we can to resolve the issue or issues. We are adding additional processes to try and prevent this particular situation from happening again. Here’s essentially what took place today and what’s behind the long downtime:

 

What happened? Wasn’t this tested?

The issues we encountered were fairly complex, and having more than one just made things complicated. The first problem was the patch for our BitRaider and SSN launchers were inconsistent and ended up causing different issues after we took the servers out of maintenance. As a result, some of you actually received a game patch, while others didn’t get anything. You’d think we would catch that in our normal tests, but it was an oversight in our process which we have since corrected. The big issue was part of the patch that should have been included was missing data, so it was pulling information from 5.4 instead of 5.4a. The net result was a variety of issues – including some of the patch changes didn’t seem like they were deployed.

 

Although we extensively test all of our updates at all stages of the process, the missing parts just caused enough oddball problems, we had to take the game down again to figure out what was going on. In reality, had I been a little more patient, we would have caught the issues beforehand, yet the long downtime would not have been avoided. In addition, not everything we had planned to fix is actually included. For example, we have resolved the exploit with the Umbara Stronghold, but it didn’t make it in the 5.4a patch. Therefore, we have our normal infrastructure maintenance planned for next Wednesday, so our current plan is to deploy the change at that time. We implore you to not participate in this exploit as we don’t want any further disruptions in your game play.

 

Players lost time today, especially in the EU, is anything being done?

Losing playtime is always painful, especially when there is a “double” event running and Dailies awarding crazy high CXP. I’m kicking around a variety of options with the team, as we want to apologize and reward your patience. Some of you have asked to have our Double XP/CXP event extended and others have asked us to keep the current CXP amounts for the Daily Areas. Others have asked for different compensation, and we’re looking at all options as the last couple weeks have been tough on all of us. We’ll lock down what exactly we’re doing and let you know in the coming days.

 

Again, thank you all for your patience today.

 

--Keith-

Now Europe has lost another day and nothing has been mentioned about possible compensation from the last time.

I feel ya, I mean I know they have to do this, but ffs I really think with all this planned down time they should compensate us subs.

 

Servers down all day - The day doesn't count against your sub time. I'm not paying to sit here and staire at a server list screen. XD Just saying it seems fair, esspecially since theirs gonna be quiet of down time for the server merge.

Its all in the TOS that you agree too. I would like to play too but it is what it is, and what would compensation be huh?? like a nickel LOL

Now Europe has lost another day and nothing has been mentioned about possible compensation from the last time.

Close enough or shall we discuss how many cents of your sub payment these hours come down to?

Yeah SWTOR is not online for an evening. Don't know what to do with my life now.

Well thats easy to say if you are from the US or never play during daytime in Europe. But for Europe the maintenance is always during day time and for US always during the darkest of night. So yeah at the end we miss a lot more of playtime after 6 years in Europe.... This time its even an whole day and also during a holiday...

I am in the US and it is just 12:30 pm and I can't play either and while I would rather be playing, getting mad and yelling about it won't change anything. In the meantime I will be playing World of Warships

Hey folks,

 

We are still dealing with a last minute issue and are going to extend maintenance by one hour. I will let you know of any additional information as I have it.

 

-eric

1:25 later, 2:25 from "deadline" ... still down.

Fakin good job "folks"

I don't know others, but i have lost a whole day of playing (a spare day, btw) and have had enough patient; so here i am, posting a complaint in the forums, just to spend my time into something non-constructive (lol) because i have already done all the constructive things i could possibly do (except find a cure for cancer or **** like that)

Friendly lickings.

ANOTHER HOUR!?!? welp, guess I will vacuum or something... I dont work and there is nothing to do... I could clean my closet but...who wants to do that? Am I right? lol

Just get it up and try not to create too many bugs this time, ya? Alright, good talk...

You were indeed. The UK is currently on BST which is GMT+1, so you need to add the +1 to adjust for summer time. Next weekend the UK and most of the western world changes back to winter time and then the UK will be on GMT again.

That explains it all. I've been wondering why the maintenances here have always began an hour later than it has been said it would begin (I live in Finland, so we're two hours ahead of British time) so if for example it was said that the maintenance would begin at 12.00 British time, it would be 14.00 here. But since it's summer time, you need to add one more hour to clock. I do still wonder why it hasn't been switched so that the maintenance (that I used as an example) begins at 1300 British time instead of 1200 due the summer time?

It will get fixed soon, So no don't worry be happy

Does remember me of the old days of SOE with SWG