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Maintenance: October 24th, 2017

STAR WARS: The Old Republic > English > General Discussion
Maintenance: October 24th, 2017
First BioWare Post First BioWare Post

DieAlteHexe's Avatar


DieAlteHexe
10.24.2017 , 11:07 AM | #81
Quote: Originally Posted by Rekkakuski View Post
and again we missed whole prime time playingtime at Europe..
We have? It's only just 1900 here. I thought PT was like 1800-0100?
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-- It's the journey, not the destination. --

AbbadunkJr's Avatar


AbbadunkJr
10.24.2017 , 11:07 AM | #82
I feel ya, I mean I know they have to do this, but ffs I really think with all this planned down time they should compensate us subs.

Servers down all day - The day doesn't count against your sub time. I'm not paying to sit here and staire at a server list screen. XD Just saying it seems fair, esspecially since theirs gonna be quiet of down time for the server merge.
A disturbance is both felt and nescesary.

orangenee's Avatar


orangenee
10.24.2017 , 11:07 AM | #83
Quote: Originally Posted by Rekkakuski View Post
and again we missed whole prime time playingtime at Europe..
Not quite yet. 7-9 PM is the real prime time.
SWTOR Referral link: http://www.swtor.com/r/Kqsyhb #FreeMalgus #MarrReborn

forresuk's Avatar


forresuk
10.24.2017 , 11:08 AM | #84
Oh my, this old chestnut !! well more time to drink and eat

Winara's Avatar


Winara
10.24.2017 , 11:09 AM | #85
Quote: Originally Posted by Batwer View Post
Here we're it's now 1 minute past the time for this maintenence to be finished.. What's taking so long?
What do you Think? I say it in german:

Die machens Spiel endgültig Platt! Mit was anderem als Verzögerung hab ich sowieso nicht gerechnet!

Sunyavadin's Avatar


Sunyavadin
10.24.2017 , 11:09 AM | #86
*Glances at the latest update*

Oh well, more time to finish Taris on KOTOR on my XBox One, then.

Costello's Avatar


Costello
10.24.2017 , 11:10 AM | #87
Quote:
We messed up, we admitted it, we fixed it, and we tried to put this behind us. I totally agree with your statement about our internal processes and doing what we can to prevent this from happening again.

---Keith
Hmmmm

instinqt's Avatar


instinqt
10.24.2017 , 11:10 AM | #88
pls dont fck this up again guys. U can do this guys.. 8 hours maintenance should be enough xD

Drunken_Ewok's Avatar


Drunken_Ewok
10.24.2017 , 11:12 AM | #89
Quote: Originally Posted by EricMusco View Post
Hey folks,

We are still dealing with a last minute issue and are going to extend maintenance by one hour. I will let you know of any additional information as I have it.

-eric
I'm having deja vu ... didn't we have 'last minute issues' not so long ago?

Quote: Originally Posted by KeithKanneg View Post
Hey everyone,

I want to start by apologizing for the unexpected and prolonged downtime today. This isn’t something we ever want to happen, but when it does, we take it seriously and do everything we can to resolve the issue or issues. We are adding additional processes to try and prevent this particular situation from happening again. Here’s essentially what took place today and what’s behind the long downtime:

What happened? Wasn’t this tested?
The issues we encountered were fairly complex, and having more than one just made things complicated. The first problem was the patch for our BitRaider and SSN launchers were inconsistent and ended up causing different issues after we took the servers out of maintenance. As a result, some of you actually received a game patch, while others didn’t get anything. You’d think we would catch that in our normal tests, but it was an oversight in our process which we have since corrected. The big issue was part of the patch that should have been included was missing data, so it was pulling information from 5.4 instead of 5.4a. The net result was a variety of issues – including some of the patch changes didn’t seem like they were deployed.

Although we extensively test all of our updates at all stages of the process, the missing parts just caused enough oddball problems, we had to take the game down again to figure out what was going on. In reality, had I been a little more patient, we would have caught the issues beforehand, yet the long downtime would not have been avoided. In addition, not everything we had planned to fix is actually included. For example, we have resolved the exploit with the Umbara Stronghold, but it didn’t make it in the 5.4a patch. Therefore, we have our normal infrastructure maintenance planned for next Wednesday, so our current plan is to deploy the change at that time. We implore you to not participate in this exploit as we don’t want any further disruptions in your game play.

Players lost time today, especially in the EU, is anything being done?
Losing playtime is always painful, especially when there is a “double” event running and Dailies awarding crazy high CXP. I’m kicking around a variety of options with the team, as we want to apologize and reward your patience. Some of you have asked to have our Double XP/CXP event extended and others have asked us to keep the current CXP amounts for the Daily Areas. Others have asked for different compensation, and we’re looking at all options as the last couple weeks have been tough on all of us. We’ll lock down what exactly we’re doing and let you know in the coming days.

Again, thank you all for your patience today.

--Keith-

Now Europe has lost another day and nothing has been mentioned about possible compensation from the last time.

CombatLord's Avatar


CombatLord
10.24.2017 , 11:14 AM | #90
Quote: Originally Posted by AbbadunkJr View Post
I feel ya, I mean I know they have to do this, but ffs I really think with all this planned down time they should compensate us subs.

Servers down all day - The day doesn't count against your sub time. I'm not paying to sit here and staire at a server list screen. XD Just saying it seems fair, esspecially since theirs gonna be quiet of down time for the server merge.
Its all in the TOS that you agree too. I would like to play too but it is what it is, and what would compensation be huh?? like a nickel LOL
The Sith Empire will burn brightly, like a supernova, dwarfing the complacent Republic. We shall hold the entire galaxy in our grasp