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6.1.2 broke the game


NubbyBlue's Avatar


NubbyBlue
07.01.2020 , 11:07 PM | #11
Same story, Different Day.
Ok Bio, I realize issues occur, but I expect at the very least you would post something telling your customer base that you are aware of the issue.
I also expect some information from Customer Support on what actual actions we should take to reconcile this issue.
I did open a Ticket reporting the issue from the character selection screen in hopes that it gets some form of official response.
In my search of the web site in hopes of finding some information on the issue I noticed there is a "Test Server", I would presume that just possibly your Technical Staff might consider actually Testing a patch before committing your customer base to it and that your tests might possibly reveal some issues.
As a Process Engineer I highly recommend such actions. I also recommend some analytical tools your technical staff might employ once issues are found. Analytical tools such as a Taguchi Diagram, 5Y and possibly 8D analysis to allow you to navigate to the Root Cause of the issue and perform an appropriate Failure Analysis to reveal potential containment and corrective action strategies. I would also highly recommend staffing competent Software Engineers that are appropriately educated and experienced in these forms of activities with respect to the system you are managing.
If your Technical Staff is interested in learning more about these powerful analytical tools and how to employ them to correct this issue I would be willing to forgo any consultation fees I normally charge as I really enjoy playing this Cartoon Space Game and anxiously await the time when I can enjoy it again.

Kind Regards,
NubbyBlue

Scrym's Avatar


Scrym
07.03.2020 , 06:33 AM | #12
Day 3 of not being able to play, getting the run around from tech support for a failure that I don't believe that they even understand.

I am running a XFX AMD Radeon™ RX 590 Fatboy.

Anybody else running one and actually playing something other than the starter worlds?

Kaiserfunk's Avatar


Kaiserfunk
07.18.2020 , 03:15 PM | #13
yep this makes my 3rd day locked out of ToR what fun. Tried all the "fixes" no luck here so we wait and see how long this bug takes to fix. if it goes for more than a week guess the force wont be with us anymore and neither will I

Miffypiffy's Avatar


Miffypiffy
07.21.2020 , 07:58 AM | #14
I got this issue last night, Out of the blue.
Tried 'everything' without success, so I said to my self, "Ah, screw it...".
Went to bed, woke up to day, just to check... ...Lo and behold, the game was working again.
What is this sorcery? A trick to fool people into creating new toons?
http://www.swtor.com/r/CktNRQ

Playing SWTOR since 2014

Miffypiffy's Avatar


Miffypiffy
07.21.2020 , 11:54 AM | #15
Aww, c'mon, BW.
Guess what happens to me when I log in again after the patch... Yup, You guessed it. The error is back. -Or was it really ever gone? What is happening? Is it some sort of a 'joke' that I just don't understand?
http://www.swtor.com/r/CktNRQ

Playing SWTOR since 2014

Krikos's Avatar


Krikos
07.22.2020 , 12:15 AM | #16
***, I log in and can't play any of my toons? And I'm a subscriber. Only starter planets with new toon? Why am I a subscriber for this crap?
"Trust no one".......Krikos's Manual......Page one......Chapter one

Krikos's Avatar


Krikos
07.22.2020 , 12:17 AM | #17
Quote: Originally Posted by Kaiserfunk View Post
yep this makes my 3rd day locked out of ToR what fun. Tried all the "fixes" no luck here so we wait and see how long this bug takes to fix. if it goes for more than a week guess the force wont be with us anymore and neither will I
Maybe we need to speak with our money and stop supporting the game, see how fast their get off their butts.
"Trust no one".......Krikos's Manual......Page one......Chapter one