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Can't set up security key app - can't find serial number

STAR WARS: The Old Republic > English > Public Test Server > Bug Reports
Can't set up security key app - can't find serial number

Veovis's Avatar


Veovis
02.23.2021 , 02:05 PM | #1
I've been trying to set up the security app on my iPhone, and each time, I type in the code presented to me on the website, the app starts flashing up numbers, and on entering the code, the site says it can't find my serial number (as in the one it's displaying itself).

It's even more frustrating that there's no way to stop the app and try re-entering the code - you have to close it, delete it and redownload it.

Are there any known solutions to this?
If we don't start soon, George Lucas is gonna change it again
-- Howard Wolowitz

Nee-Elder's Avatar


Nee-Elder
02.23.2021 , 03:13 PM | #2
Quote: Originally Posted by Veovis View Post
I've been trying to set up the security app on my iPhone, and each time, I type in the code presented to me on the website, the app starts flashing up numbers, and on entering the code, the site says it can't find my serial number (as in the one it's displaying itself).

It's even more frustrating that there's no way to stop the app and try re-entering the code - you have to close it, delete it and redownload it.

Are there any known solutions to this?
hey , so i think you'll want to post in the actual LIVE-servers bug section, here: https://www.swtor.com/community/forumdisplay.php?f=417 ( you accidentally posted in the 'Public Test Center' area )

Also, you'll probably have to contact EA 'support' , here: https://help.ea.com/en-us/help/star-...swtor-support/

Lastly, this other thread from another player might be relevant: http://www.swtor.com/community/showthread.php?t=975881
Never tell me the odds! - (1-time Referral: *CODE*)

Veovis's Avatar


Veovis
02.23.2021 , 05:41 PM | #3
Quote: Originally Posted by Nee-Elder View Post
hey , so i think you'll want to post in the actual LIVE-servers bug section, here: https://www.swtor.com/community/forumdisplay.php?f=417
Thank you for the links - reposted
If we don't start soon, George Lucas is gonna change it again
-- Howard Wolowitz