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Class Balance and Matchmakinbg

STAR WARS: The Old Republic > English > PvP
Class Balance and Matchmakinbg

omeru's Avatar


omeru
02.21.2020 , 02:59 PM | #1
This 2 topic is really needs attention from developers but we have 2 big problems
1 problem is the biggest enemy of pvp in swtor and it's name is Eric Musco, the most useless coomunity manager in any mmos. His linkedin profile he describes one part of his job as
"-Communication - Act as a bridge between players and developers to relay information in both directions. For developers, sentiment and feedback reporting along with being integrated into planning meetings. For players, communicate via official forums, Reddit, social media, interviews, and more."
Sadly this is what he supposed to do but instead of this he just do nothing and says his famous words "keep feedbacks we really care about your feedbacks" and after that post he never even reads next comment. This guy supposed to deliver our feedbacks to developers and we saw results in many class balance changes and they were all ended up with disappointment like ir was on 6.1 but 6.1 ws a different kind of disappointment. Sadly with him as a community manager there will be decent class balance in this game and pvp will die slowly he is more than useless since he makes game even worse with his laziness but sadly there is no one who will replace him since who would like to work on BW and SWTOR nowadays.

Also second problem is mister Lets talk about PVP guy. He really enjoys writing big stuff and do nothing. It is almost a year since he started posting his grat stuff and what did he changed in pvp? NOTHING he is just following footsteps of Musco and he is as useless as Musco.

I understand class balance is not easy but at least they can try, once Musco asked if we want big but less class balance changes or small but frequent changes and somehow a third option won and it endup no class changes at all and there were no class changes in 18 months.

Matchmaking is not that hard and anything can be better than the current one and despite all request for matchmaking change requests they ignored. Mike even asked about ideaso about for better matchmaking but as always he didnt even check that thread ever again.

Sadly this game will never have decent pvp experience because of guys like them since they are doing opposite of what their job title says.

BW might delete this post ban me from forum or even ban my account completely but who cares about it when they have clowns like this who occupies a very important part of a mmo game. PVP in this game will get nothing good with these kind of guys.

Venoom's Avatar


Venoom
02.21.2020 , 03:19 PM | #2
Not sure if Community Managers make the call for changes. What if the guy is feeding the information but someone does not give the green light on updates/changes. Not sure what structure they follow. However community have talented people who voice what is wrong and what needs to change. I hope there is still a beacon of hope and that they will start listening and making changes otherwise they are slowly hanging themselves.

Lhancelot's Avatar


Lhancelot
02.21.2020 , 03:44 PM | #3
Quote: Originally Posted by omeru View Post
once Musco asked if we want big but less class balance changes or small but frequent changes and somehow a third option won and it endup no class changes at all and there were no class changes in 18 months.
I remember that too. I lol'd. They never even bothered to respond to the few posters who answered their choice in that thread. That was vintage Eric, rofl.
Please join the discussion on how to improve rewards for PVP
HERE
http://www.swtor.com/community/showt...82#post9840582

steveerkcanjerk's Avatar


steveerkcanjerk
02.21.2020 , 05:05 PM | #4
this is the tough reality of being a consumer these days in the mmo market especially. As a dev myself I can say the break can happen in many locations so to list those out for simplicity

1. Community team not compiling the feedback at all and giving fake nods, as the op post stated here.
2. Next could be the team is taking the feedback but not giving it to the devs in a constructive and clear way. Both of these imply they are not doing or not good at their jobs.
3. Devs are getting the feedback but are buried in the pipeline of doing other things. Right now the game is rough in its crafting, gear progression, and content. They could be very busy dealing with these other systems.
4. The worst possibility the devs just do not care about pvp, I don't think this is entirely true but it could just not be important to them.

But i do understand the frustration. It does feel like alot of our feedback is ignored and when they do make changes no explanations. So I wish they would as well. I understand that this game is not the most competitive out there but I wish they would do something even if it's to keep the game fresh. Hell I have wanted an improvement on the pvp systems things like more dailies, rewards, objectives when i log in everyday outside of my dailies. This are other issues on top of class balance that i feel could be addressed but they won't read nor collect feedback on it.
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KumbayaGOD's Avatar


KumbayaGOD
02.21.2020 , 08:43 PM | #5
Quote: Originally Posted by omeru View Post
This 2 topic is really needs attention from developers but we have 2 big problems
1 problem is the biggest enemy of pvp in swtor and it's name is Eric Musco, the most useless coomunity manager in any mmos. His linkedin profile he describes one part of his job as
"-Communication - Act as a bridge between players and developers to relay information in both directions. For developers, sentiment and feedback reporting along with being integrated into planning meetings. For players, communicate via official forums, Reddit, social media, interviews, and more."
Sadly this is what he supposed to do but instead of this he just do nothing and says his famous words "keep feedbacks we really care about your feedbacks" and after that post he never even reads next comment. This guy supposed to deliver our feedbacks to developers and we saw results in many class balance changes and they were all ended up with disappointment like ir was on 6.1 but 6.1 ws a different kind of disappointment. Sadly with him as a community manager there will be decent class balance in this game and pvp will die slowly he is more than useless since he makes game even worse with his laziness but sadly there is no one who will replace him since who would like to work on BW and SWTOR nowadays.

Also second problem is mister Lets talk about PVP guy. He really enjoys writing big stuff and do nothing. It is almost a year since he started posting his grat stuff and what did he changed in pvp? NOTHING he is just following footsteps of Musco and he is as useless as Musco.

I understand class balance is not easy but at least they can try, once Musco asked if we want big but less class balance changes or small but frequent changes and somehow a third option won and it endup no class changes at all and there were no class changes in 18 months.

Matchmaking is not that hard and anything can be better than the current one and despite all request for matchmaking change requests they ignored. Mike even asked about ideaso about for better matchmaking but as always he didnt even check that thread ever again.

Sadly this game will never have decent pvp experience because of guys like them since they are doing opposite of what their job title says.

BW might delete this post ban me from forum or even ban my account completely but who cares about it when they have clowns like this who occupies a very important part of a mmo game. PVP in this game will get nothing good with these kind of guys.
Its not fair , coz Eric musco is a just a messenger, so dont shoot the messenger
He can feedback to the developers BUT if the dev put it on back burner what he can do to be honest ?
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TrixxieTriss's Avatar


TrixxieTriss
02.22.2020 , 05:59 PM | #6
Quote: Originally Posted by KumbayaGOD View Post
Its not fair , coz Eric musco is a just a messenger, so dont shoot the messenger
He can feedback to the developers BUT if the dev put it on back burner what he can do to be honest ?
But that only applies if he and others are doing their jobs properly, which itís evident they arenít because communication is non existent.

Quote: Originally Posted by steveerkcanjerk View Post
1. Community team not compiling the feedback at all and giving fake nods, as the op post stated here.
2. Next could be the team is taking the feedback but not giving it to the devs in a constructive and clear way. Both of these imply they are not doing or not good at their jobs.
As the community manager, it is his responsibility to make sure this is done properly and not have these sorts of issues.
There have been many instances where this is and hasnít been happening. So the blame fully falls on his shoulders if these things are happening. Management means managing, itís in the name, so itís shouldnít be hard to forget.

The last example I can categorically say he dropped the ball on was the incorrect gear dropping per class spec. We had 5 threads going on this for 4 weeks till an outside volunteer support person (Owen) acknowledged the bug wasnít even on their bug board because the devs didnít know about it. The very next day Musco made a thread in the bug section about it because Owen told Keith directly and he did something about it,

Musco said in the thread he wanted feed back, but since then (November 18) he hasnít replied and neither has anyone else on the community team. 5 pages of feed back and many posts with direct examples he asked for and said they were bugs if they happened. He wonít even reply to say they have enough feed back or not. Iíve asked because I have enough evidence to fill up another 5 pages, as Iím sure many others do. But we feel like we are wasting our time because he isnít doing his job with communication. So how do we even know if this info is being passed onto the dev team properly??

Iím sorry, but Musco makes all the promises in the world and drops forum bombs that he never returns to and letís them fester or hopes they peter out so he doesnít have to deal with them. The days of saying donít shoot the messenger are long gone. He might communicate messages from the devs, but they arenít usually complete and he doesnít follow up.
Communication goes both ways and itís obvious he doesnít communicate properly in either direction.

As the manager, he sets the tone and standard for his team. He is the leader and they follow his lead. I donít blame the rest of the community team nearly as much as I blame him because his leadership isnít cutting it.

omeru's Avatar


omeru
02.23.2020 , 06:28 AM | #7
Quote: Originally Posted by KumbayaGOD View Post
Its not fair , coz Eric musco is a just a messenger, so dont shoot the messenger
He can feedback to the developers BUT if the dev put it on back burner what he can do to be honest ?
He is a messenger but he doesnt deliver messages probelm is he is not doing his job. He doesnt communicate with player base he doesnt read forums do you think devs are not doing right changes last 5 years just they ignore musco? No mucso ignores pvp players. Devs can ignore a few times but if same **** is happening it is messangers fault.

One of the biggest problem with him he doesnt communicate with devs too since he never have any idea what is happening in game developement. This is not wow that huge expansions and patches happeining where you might lose track this is swtor at best a few changes happening so it is not hard to know what is going on in general and help developers when it is needed. He makes livestreams and he is clueless what is happening and he has access to all info.

Clearly a big issue in this game is communication either CMs are problem, or devs or producer it doesnt change the fact this game's biggest problem is communication. But musco didnt give any indication that he tries hard to deliver players messages to devs.

Lhancelot's Avatar


Lhancelot
02.23.2020 , 09:30 AM | #8
Quote: Originally Posted by steveerkcanjerk View Post
this is the tough reality of being a consumer these days in the mmo market especially. As a dev myself I can say the break can happen in many locations so to list those out for simplicity

1. Community team not compiling the feedback at all and giving fake nods, as the op post stated here.
2. Next could be the team is taking the feedback but not giving it to the devs in a constructive and clear way. Both of these imply they are not doing or not good at their jobs.
3. Devs are getting the feedback but are buried in the pipeline of doing other things. Right now the game is rough in its crafting, gear progression, and content. They could be very busy dealing with these other systems.
4. The worst possibility the devs just do not care about pvp, I don't think this is entirely true but it could just not be important to them.
Many of these occur, and have occurred over the years. The "fake nods" particularly stand out.

I do believe it's not a matter of laziness, indeed, the devs are busy and that's the problem they are busy on systems that do not need upgrades, changes, alterations.

So, feedback is asked for, then generally not acted on, and instead something else is "fixed" that never was broken in the first place but any vets here know the pattern I don't need to go down the laundry list.

Worst community management I ever seen on a game in my 20 years of wasting life I mean playing games!
Please join the discussion on how to improve rewards for PVP
HERE
http://www.swtor.com/community/showt...82#post9840582

Lhancelot's Avatar


Lhancelot
02.23.2020 , 09:40 AM | #9
Quote: Originally Posted by omeru View Post
He is a messenger but he doesnt deliver messages probelm is he is not doing his job. He doesnt communicate with player base he doesnt read forums do you think devs are not doing right changes last 5 years just they ignore musco? No mucso ignores pvp players. Devs can ignore a few times but if same **** is happening it is messangers fault.

One of the biggest problem with him he doesnt communicate with devs too since he never have any idea what is happening in game developement. This is not wow that huge expansions and patches happeining where you might lose track this is swtor at best a few changes happening so it is not hard to know what is going on in general and help developers when it is needed. He makes livestreams and he is clueless what is happening and he has access to all info.

Clearly a big issue in this game is communication either CMs are problem, or devs or producer it doesnt change the fact this game's biggest problem is communication. But musco didnt give any indication that he tries hard to deliver players messages to devs.
Yeah. How many pages, threads, posts, have been written to Eric by passionate, caring players of SWTOR only to be totally ignored or even worse moved to dead parts of the forums just to kill a thread that might be critical of Eric or the game? Too many to count.

Not only is this disconcerting, it's highly unprofessional. When this started happening regularly this past year, I knew the game was a sunken ship still floating. Around that time I was done with adding feedback and/or caring like I used to.

The system in place for information is corrupt and useless so you are just talking into the wind when you talk to the representatives of SWTOR on these forums.

Lack of communication -- What we can do

https://www.swtor.com/community/showthread.php?t=146883

The linked thread above is from 2012.

So this has been BW's MO for YEARS.
Please join the discussion on how to improve rewards for PVP
HERE
http://www.swtor.com/community/showt...82#post9840582

Storm-Cutter's Avatar


Storm-Cutter
02.24.2020 , 12:33 AM | #10
Quote: Originally Posted by KumbayaGOD View Post
Its not fair , coz Eric musco is a just a messenger, so dont shoot the messenger
He can feedback to the developers BUT if the dev put it on back burner what he can do to be honest ?
He could at least feed back to the players. - For instance:

"Hi all. I have read your thread calling for changes. I have spoken to the team. Unfortunately they are working on X, Y and Z at the moment, but will consider changes on this...A...B...C timescale. - If anything on this changes,I'll update you the moment I have further news. - Thanks, Eric."

I think that took about 30 seconds to type. - 30 seconds out of a working week isn't much to ask, TBH, even if it's not the news we wanna hear.

BW should look across ( Austin) town to Rooster Teeth. Their community manager is all over everything they output. - Which is scores of hours of content every week.
-Storm Cutter.
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