JayEmmKay Posted November 15, 2012 Share Posted November 15, 2012 So I just bought the Investigator set, which is a red armor. But guess what! When I put it on the chest is black! Why is that? Is any other armors like this too? Not that I mind the black colour, but it clearly showed red before I bought it. Link to comment Share on other sites More sharing options...
Keithley Posted November 25, 2012 Share Posted November 25, 2012 I have the same problem, except mine is more of a maroon colour. It seems like it is related to your skin colour (I read a post in the german section that addresses this issue). Hopefully they fix this, or give a refund. Should be the same colour as the preview. It's odd, but in cut scenes, the outfit is the correct colour. Link to comment Share on other sites More sharing options...
JimG Posted November 25, 2012 Share Posted November 25, 2012 It's odd, but in cut scenes, the outfit is the correct colour. Then that sounds like a bug. Submit an in-game support ticket or email to customer service to give them a heads up. Link to comment Share on other sites More sharing options...
Eillack Posted November 25, 2012 Share Posted November 25, 2012 Lighting sources on the map you are currently on might play a part. Also...you have a preview window before you buy. Link to comment Share on other sites More sharing options...
Melycinya Posted November 25, 2012 Share Posted November 25, 2012 Lighting sources on the map you are currently on might play a part. Also...you have a preview window before you buy. There was someone else who had a problem with a Cartel Market chest piece changing from red to brown when they equipped it, but it had been red in the preview window (and happened to also be red on their character sheet). Link to comment Share on other sites More sharing options...
Keithley Posted November 27, 2012 Share Posted November 27, 2012 yes as i stated before, the actual item I buy should be what I previewed in the preview window, which implies that i did in fact preview it. This is not a lightning problem. I will submit a bug report! Thanks guys Link to comment Share on other sites More sharing options...
OddballEasyEight Posted November 27, 2012 Share Posted November 27, 2012 Apparantly its based on your skin tone... happened a while back with some other armour if i recall correctly. Link to comment Share on other sites More sharing options...
JustARandomGuy Posted November 27, 2012 Share Posted November 27, 2012 http://www.swtor.com/support/helpcenter/7081 Link to comment Share on other sites More sharing options...
Trollokdamus Posted November 27, 2012 Share Posted November 27, 2012 (edited) http://www.swtor.com/support/helpcenter/7081 It's funny how they "have escalated this color discrepancy to our development team for investigation" just now, while this bug was there since launch affecting all red colored light armor. As well as Aspiring Knight's sentinel set. I'm more than sure they've got tons of tickets on this matter during all this time. Edited November 27, 2012 by Trollokdamus Link to comment Share on other sites More sharing options...
Screaming_Ziva Posted November 27, 2012 Share Posted November 27, 2012 It's funny how they "have escalated this color discrepancy to our development team for investigation" just now, while this bug was there since launch affecting all red colored light armor. As well as Aspiring Knight's sentinel set. I'm more than sure they've got tons of tickets on this matter during all this time. Yeah. This problem has been around for a long time. I reported this when I first saw it back in September: http://imageshack.us/a/img338/6468/previewwlq.jpg The top is bright red in the preview window but then turns blech when you actually equip it on a character. Link to comment Share on other sites More sharing options...
Radzkie Posted November 27, 2012 Share Posted November 27, 2012 (edited) This glitch does not just affect red colored armor. There's quite a few armors that do not display as previewed due to a characters skin color. Consular Black Hole, Campaign and Dread Guard gear are a few others I can think of. It'd be nice if they fix this problem for all the robes that are messed up, but I doubt it... Edited November 27, 2012 by Radzkie Link to comment Share on other sites More sharing options...
Lunafox Posted November 27, 2012 Share Posted November 27, 2012 I had this issue too, like others, and had an entire thread about it with screenshots. My female jedi's top was a brown colour and didnt match the lower, which sucks when you consider that it cost real money to buy. I did however file a ticket and today I actually got an answer. Hopefully they'll fix it soon, and not just blow sunshine up my ship's tailpipe. Greetings, I am Protocol Droid M0-T0, Human Cyborg Relations. Thank you for contacting us to let us know about the color discrepancy you noticed with the Investigator’s Robe you purchased. We’re aware of a display issue which is affecting the color of Investigator’s Robe outside of cutscenes and preview windows. We have escalated this to our development team for investigation and anticipate that the color palette of the robe will be updated so to match the colors as seen in cutscenes and on preview windows. Please keep an eye on our patch notes page at http://www.swtor.com/patchnotes for updates on this issue. We apologize for any confusion or frustration caused. Please don’t hesitate to contact us again if you encounter any other issues or have any further questions. Galactic Support is our specialty... Sincerely, Link to comment Share on other sites More sharing options...
DurbanPoison Posted November 28, 2012 Share Posted November 28, 2012 A have problem with my Investigator Robe. THis robe must be with red colour but for me it's BLACK :C http://rghost.ru/41867094/image.png Link to comment Share on other sites More sharing options...
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