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Can't log in - information incorrect

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Can't log in - information incorrect
 

Freddy_Mondo's Avatar


Freddy_Mondo
10.05.2015 , 03:06 AM | #1
So I do in fact put in the correct info, but this is not recognised.

I tried resetting my password but it says an error has occured.

Anyone else getting this?

OwenBrooks's Avatar


OwenBrooks
10.05.2015 , 03:09 AM | #2
Tried unticking remember this account, closing and re-open and re-enter the username etc ?

what does the launcher logs show ( in a log folder in the main game folder )

Do you have a security key ? tried detaching ? - http://www.swtor.com/support/helpcenter/4532

Freddy_Mondo's Avatar


Freddy_Mondo
10.05.2015 , 03:47 AM | #3
Quote: Originally Posted by OwenBrooks View Post
Tried unticking remember this account, closing and re-open and re-enter the username etc ?

what does the launcher logs show ( in a log folder in the main game folder )

Do you have a security key ? tried detaching ? - http://www.swtor.com/support/helpcenter/4532
Thanks for the tips.

I ditched the SK and it seems to work fine now.

See you in game. MTFBWY!

OwenBrooks's Avatar


OwenBrooks
10.05.2015 , 04:24 AM | #4
Glad to hear you can login again

If you want to re-attach the directions are here - http://www.swtor.com/support/helpcenter/2201