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Game Update 5.4a

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Deewe's Avatar


Deewe
08.31.2017 , 06:20 PM | #1901
Quote: Originally Posted by KeithKanneg View Post
Hey everyone,

I want to start by apologizing for the unexpected and prolonged downtime today. This isn’t something we ever want to happen, but when it does, we take it seriously and do everything we can to resolve the issue or issues. We are adding additional processes to try and prevent this particular situation from happening again. Here’s essentially what took place today and what’s behind the long downtime:

What happened? Wasn’t this tested?
The issues we encountered were fairly complex, and having more than one just made things complicated. The first problem was the patch for our BitRaider and SSN launchers were inconsistent and ended up causing different issues after we took the servers out of maintenance. As a result, some of you actually received a game patch, while others didn’t get anything. You’d think we would catch that in our normal tests, but it was an oversight in our process which we have since corrected. The big issue was part of the patch that should have been included was missing data, so it was pulling information from 5.4 instead of 5.4a. The net result was a variety of issues – including some of the patch changes didn’t seem like they were deployed.

Although we extensively test all of our updates at all stages of the process, the missing parts just caused enough oddball problems, we had to take the game down again to figure out what was going on. In reality, had I been a little more patient, we would have caught the issues beforehand, yet the long downtime would not have been avoided. In addition, not everything we had planned to fix is actually included. For example, we have resolved the exploit with the Umbara Stronghold, but it didn’t make it in the 5.4a patch. Therefore, we have our normal infrastructure maintenance planned for next Wednesday, so our current plan is to deploy the change at that time. We implore you to not participate in this exploit as we don’t want any further disruptions in your game play.

Players lost time today, especially in the EU, is anything being done?
Losing playtime is always painful, especially when there is a “double” event running and Dailies awarding crazy high CXP. I’m kicking around a variety of options with the team, as we want to apologize and reward your patience. Some of you have asked to have our Double XP/CXP event extended and others have asked us to keep the current CXP amounts for the Daily Areas. Others have asked for different compensation, and we’re looking at all options as the last couple weeks have been tough on all of us. We’ll lock down what exactly we’re doing and let you know in the coming days.

Again, thank you all for your patience today.

--Keith-
I don't see any mention of giving CC or pets to players who did not get them contrary to the couple of lucky people that might not even be subscribed.
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MeNaCe-NZ's Avatar


MeNaCe-NZ
08.31.2017 , 06:26 PM | #1902
Quote: Originally Posted by KeithKanneg View Post
Hey everyone,

I want to start by apologizing for the unexpected and prolonged downtime today. This isn’t something we ever want to happen, but when it does, we take it seriously and do everything we can to resolve the issue or issues. We are adding additional processes to try and prevent this particular situation from happening again. Here’s essentially what took place today and what’s behind the long downtime:

What happened? Wasn’t this tested?
The issues we encountered were fairly complex, and having more than one just made things complicated. The first problem was the patch for our BitRaider and SSN launchers were inconsistent and ended up causing different issues after we took the servers out of maintenance. As a result, some of you actually received a game patch, while others didn’t get anything. You’d think we would catch that in our normal tests, but it was an oversight in our process which we have since corrected. The big issue was part of the patch that should have been included was missing data, so it was pulling information from 5.4 instead of 5.4a. The net result was a variety of issues – including some of the patch changes didn’t seem like they were deployed.

Although we extensively test all of our updates at all stages of the process, the missing parts just caused enough oddball problems, we had to take the game down again to figure out what was going on. In reality, had I been a little more patient, we would have caught the issues beforehand, yet the long downtime would not have been avoided. In addition, not everything we had planned to fix is actually included. For example, we have resolved the exploit with the Umbara Stronghold, but it didn’t make it in the 5.4a patch. Therefore, we have our normal infrastructure maintenance planned for next Wednesday, so our current plan is to deploy the change at that time. We implore you to not participate in this exploit as we don’t want any further disruptions in your game play.

Players lost time today, especially in the EU, is anything being done?
Losing playtime is always painful, especially when there is a “double” event running and Dailies awarding crazy high CXP. I’m kicking around a variety of options with the team, as we want to apologize and reward your patience. Some of you have asked to have our Double XP/CXP event extended and others have asked us to keep the current CXP amounts for the Daily Areas. Others have asked for different compensation, and we’re looking at all options as the last couple weeks have been tough on all of us. We’ll lock down what exactly we’re doing and let you know in the coming days.

Again, thank you all for your patience today.

--Keith-
Great update and admission of fault around the impatience is nice to see and entirely forgivable of course. I'm sure you will learn from your mistakes as we all do.

Nice also to see you are thinking of some sort of apology payback as too often in the past it's been "this is fixed goodbye" before. If you do decide to keep the daily issue please apply it to ALL dailies so we can do older planets too, that would be cool.
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AnnieLightJedi's Avatar


AnnieLightJedi
08.31.2017 , 06:28 PM | #1903
Quote: Originally Posted by Deewe View Post
I don't see any mention of giving CC or pets to players who did not get them contrary to the couple of lucky people that might not even be subscribed.
Keith acknowledged that others were asking for different compensation, it's right there in what you quoted. He said the Dev Team was considering it as an option. So they've obviously read our posts and are looking at what compensation is most appropriate. Maybe they will find a multifaceted solution. Maybe it's just rhetoric. But this is my first time in the forums, and I think they have handled the issue fairly well thus far.

MeNaCe-NZ's Avatar


MeNaCe-NZ
08.31.2017 , 06:29 PM | #1904
Quote: Originally Posted by VirtualMorrigan View Post
Sorry, but his tone was. He as always didn't hear what people said and went all "FINE, MOVING ON." The way this was done was downright insulting, and I happen to feel insulted.
How was his "tone" insulting or huffy? What nonsense, it's the bloody internet, you are CHOOSING to take it that way.

Fact is if you read over what was happening at the time most were saying "something for all or nothing at all" and he followed the majority as not to piss people off since "something for all" was not within his control or power to do.

If Eric's posts managed to insult you I suggest you take a bit of a reality check.
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ThEeLcOnDoR's Avatar


ThEeLcOnDoR
08.31.2017 , 06:30 PM | #1905
I don't see why people are demanding a bucket of Cartel coins as a recompense for the maintenance.
Another week of the double rewards, the Daily missions still really high, those seem fair to me. As much as Cartel Coins would be lovely, I don't see why they should shower everyone's accounts with them just to say sorry for a day's worth of maintenance.
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AnnieLightJedi's Avatar


AnnieLightJedi
08.31.2017 , 06:34 PM | #1906
Quote: Originally Posted by ThEeLcOnDoR View Post
I don't see why people are demanding a bucket of Cartel coins as a recompense for the maintenance.
Another week of the double rewards, the Daily missions still really high, those seem fair to me. As much as Cartel Coins would be lovely, I don't see why they should shower everyone's accounts with them just to say sorry for a day's worth of maintenance.
Ok, I take back all the nice things I said about BW. This guy is just being a straight-up D-BAG for no reason. Yellow text means BW staff, right? If so that's one of the most unprofessional things I've ever read from a game studio. Possibly ever worse than CPP.

MeNaCe-NZ's Avatar


MeNaCe-NZ
08.31.2017 , 06:34 PM | #1907
Quote: Originally Posted by ThEeLcOnDoR View Post
I don't see why people are demanding a bucket of Cartel coins as a recompense for the maintenance.
Another week of the double rewards, the Daily missions still really high, those seem fair to me. As much as Cartel Coins would be lovely, I don't see why they should shower everyone's accounts with them just to say sorry for a day's worth of maintenance.
It's the self entitlement crowd at work, if there is a chance they can get something for free they'll damn well give it a go.

I think personally if I were BWA I'd look to add 1 day subscriber time to all subs (if possible) and leave it at that, that after all is ideally the only paid part of the game people have missed out on.

People whinging about missing out on a code are just being rather pathetic imo and it sucks because they effectively have ruined it from ever happening again.

One of the coolest downtimes I remember was when it started out as codes and developed into quiz questions to win prizes ... now all the SJWs with their "it's not fair if we don't all get it" have ruined that from happening, what a shame.
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MeNaCe-NZ's Avatar


MeNaCe-NZ
08.31.2017 , 06:36 PM | #1908
Quote: Originally Posted by AnnieLightJedi View Post
Ok, I take back all the nice things I said about BW. This guy is just being a straight-up D-BAG for no reason. Yellow text means BW staff, right? If so that's one of the most unprofessional things I've ever read from a game studio. Possibly ever worse than CPP.
Look I get you are new to the forums and probably only showed up because the game is down but I sure hope you are joking.

Otherwise I suggest you realize people can post in any color font text they want which seems a strange oversight for someone whose first post read ... "I'm a programmer (C++, C#, Java, Python, PHP, JS, Ruby on Rails etc.) "
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ThEeLcOnDoR's Avatar


ThEeLcOnDoR
08.31.2017 , 06:38 PM | #1909
Quote: Originally Posted by AnnieLightJedi View Post
Ok, I take back all the nice things I said about BW. This guy is just being a straight-up D-BAG for no reason. Yellow text means BW staff, right? If so that's one of the most unprofessional things I've ever read from a game studio. Possibly ever worse than CPP.
No, yellow text means I just changed my text colour to yellow. Kind of like this. And like this.

They give me the option to type in yellow and that is what I like. That is all. I am in no shape or form a representative of their body.
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Vigilanis's Avatar


Vigilanis
08.31.2017 , 06:38 PM | #1910
Ok so it says servers are back up yet all I get is an empty server list? it says "ERROR Unable to retrieve Server List". I had a patch earlier today and one less than an hour ago..... Am I missing something?
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