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Constant Crashing?

DemmyKitty's Avatar


DemmyKitty
09.22.2019 , 07:59 AM | #1
So hubby and I decided to start playing again. Everything was going great but for about the past week or so (around the last patch), every time he logs in, it crashes.

-It doesn't crash on the launcher, but rather within a couple minutes of logging into a character.

-It does not matter which character he logs into.

-No other programs are running when this happens (Windows 10, newly built desktop).

-Uninstalling/re-installing the entire program did not resolve.

-He tried calling support and got stuck in limbo hold for forever.

-After filing a ticket, SWTOR support advised to repair the launcher using the "st" fix - this did not work.

-I can sit five feet away and log into my account just fine.

-No other programs on his computer are having any issues.

Any ideas on how to fix this? He's ready to end his subscription and I just want to level our new guild lol

JediQuaker's Avatar


JediQuaker
09.22.2019 , 08:13 AM | #2
Quote: Originally Posted by DemmyKitty View Post
It doesn't crash on the launcher, but rather within a couple minutes of logging into a character.
-No other programs are running when this happens (Windows 10, newly built desktop)
Newly built, you say? Built by who?
This sounds like a typical overheating issue. Did the builder properly apply thermal paste to the CPU or was the pre-applied paste in good condition?
Is the fan on the CPU cooler running properly? Are all other fans running properly?

If overheating doesn't seem to be the problem - and, in any case - get into the BIOS/UEFI and select "Load Defaults" or words to that effect, and/or use the hardware jumper to "clear CMOS", to make sure there's no rogue settings causing RAM timing problems, etc.
Hold water, a sieve may not, but hold another sieve, it will - Yoda..

Referral code - http://www.swtor.com/r/dZ8wSV

OwenBrooks's Avatar


OwenBrooks
09.22.2019 , 08:34 AM | #3
If the temps appear fine

Can you make a post in the swtor tech support forum at https://answers.ea.com/t5/Technical-...ld-republic-en

and attach a dxdiag to that post per https://answers.ea.com/t5/Troublesho...unread-message