Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Latency Issue, please Help

StudentOfCitadel's Avatar


StudentOfCitadel
09.20.2019 , 04:27 PM | #1
I have random ridiculous lag spikes, I have attempted all of the basic "fixes" to no avail. SWTOR is the only program/service I have issue with. A trace route has revealed a bad ping node. If that really is the issue, how might I go about changing the route to alleviate the lag?

I have notified technical support several times with no real assistance rendered. So I turn to the community.

I love this game, but if it continues to be unplayable I will have to quit again. Please help.
Collector's Edition Founder
2011 Jawa Club

MadDutchman's Avatar


MadDutchman
09.20.2019 , 09:35 PM | #2
Your best bet is to talk to your ISP about the specific bad hop. They have a lot more ability to correct issues than BW does.

If you can provide us with specific information (ex. region you are in, server, or best of all, PingPlotter output), we might be able to provide more specific assistance based on your circumstances.
Demand: Are. We. There. Yet.

Use my referral link for free goodies.

StudentOfCitadel's Avatar


StudentOfCitadel
09.21.2019 , 08:33 AM | #3
The bad node is not within my ISP, I will link a google drive folder with relevant information. I am located in the North American region, specifically North Georgia. I am currently playing on Satele Shan, but have the same issues with Star Forge.
Collector's Edition Founder
2011 Jawa Club

MadDutchman's Avatar


MadDutchman
09.21.2019 , 04:48 PM | #4
The reason behind contacting your ISP is because they are far more likely to be able/willing to notify the owner of said network so that it can be rectified.

Geographically you are quite close to the servers, so that shouldn't be an issue. The bad hop also looks to be a lot closer to you than to BW, so again your ISP is your best bet.

Besides notifying your ISP and waiting your only other options really are switching ISPs (may or may not help depending on where they route their traffic) or using a VPN (can get pricey)
Demand: Are. We. There. Yet.

Use my referral link for free goodies.

StudentOfCitadel's Avatar


StudentOfCitadel
09.22.2019 , 05:00 PM | #5
Thank you for the info, I have no other options for ISPs in my area. I will look into a VPN and whether or not that may fix the issue. I don't believe my ISP would be willing to do anything about the other provider, but I will make an attempt.
Collector's Edition Founder
2011 Jawa Club

OwenBrooks's Avatar


OwenBrooks
09.22.2019 , 06:40 PM | #6
give the free trial of www.wtfast.com a go, it has a graph showing changes between both routes

MadDutchman's Avatar


MadDutchman
09.22.2019 , 07:57 PM | #7
Quote: Originally Posted by StudentOfCitadel View Post
Thank you for the info, I have no other options for ISPs in my area. I will look into a VPN and whether or not that may fix the issue. I don't believe my ISP would be willing to do anything about the other provider, but I will make an attempt.
Ouch, lack of competition among internet providers leads to all sorts of BS. Hopefully Musk hurries up with Starlink then...

As already mentioned above, WTFast seems to be the most popular service for improving latency (not a true VPN but does the job), and it's not too unreasonably priced. With any luck the problem will be resolved soon enough so you don't have to rely on another paid service to play...
Demand: Are. We. There. Yet.

Use my referral link for free goodies.