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[Bug] Lost the majority of the achievements from the Nar Shaddaa Nightlife event

STAR WARS: The Old Republic > English > General Discussion > Bug Reports
[Bug] Lost the majority of the achievements from the Nar Shaddaa Nightlife event
First BioWare Post First BioWare Post

rafaelloaa's Avatar


rafaelloaa
09.02.2014 , 11:17 AM | #21
Hmm. I just got an in-game notification saying thank you for submitting a bug report (even though I submitted it 13 days ago), and that it is now closed.... But I still don't have my achievements. Bioware, what do I do? If I just need to hang tight and it'll be fixed, that's fine by me. But right now I'm not sure if I'm supposed to submit another ticket or what?
Briffun, Sniper
Malice & Mayhem, The Shadowlands

Jerba's Avatar


Jerba
09.02.2014 , 11:36 AM | #22
Quote: Originally Posted by rafaelloaa View Post
Hmm. I just got an in-game notification saying thank you for submitting a bug report (even though I submitted it 13 days ago), and that it is now closed.... But I still don't have my achievements. Bioware, what do I do? If I just need to hang tight and it'll be fixed, that's fine by me. But right now I'm not sure if I'm supposed to submit another ticket or what?
For issues like this, you usually have two submit two tickets:

1) One ticket under the Bug Reports category, where you describe this bug in general (e.g. the achievements XYZ get lost after patch 2.9). This ticket gets sent to the QA team and you get a standard response (Thank you for submitting this bug report etc.). The QA team will put the bug report in the system and the bug will be fixed in some patch in the future. This won't help you get your achievement directly, you'll have to wait until the bug is fixed, but at least you let the devs know that this bug exists.

2) The second ticket needs to be sent to Customer Service, in this case the "Character/Companion" category. in the ticket, you write your character/legacy name, your server, and ask that they manually unlock the achievements for you. Ideally, you also include the original time when you unlocked the achievement so that CS can verify that you really did unlock the achievement previously.

However, in the current situation, there is no need really to submit another ticket. Since Tait already responded here and multiple people sent in bug report tickets, there's no need to send another #1 ticket. QA is already aware of this bug, they just did not find it important enough because it is not a game-breaking bug, and can wait a few weeks/months. At the latest, they'll make sure to have it fixed before the casino event returns.

The ticket #2 will probably not help too much either. CS very likely received clear instructions that they are not allowed to give certain players the achievement directly. Instead, they should tell players to wait until a future patch where this bug gets fixed. The reason for this is the following: If some players would get their achievement directly from CS, every other player would have to contact CS as well to manually grant the achievement, and then CS would be overwhelmed by all the tickets. Since this bug appears to affect every single player, it's best to just wait for the bug fix and ignore these requests, instead of favoring certain players.

So in the end, we are at the mercy of the QA and dev team, because they can decide how to prioritize this bug and when it will be fixed. Continuing to push this thread won't help too much, because Tait can just forward our bug reports to QA, but he has no say in what bugs should be prioritized. He could look up the bug in the system and tell us "This bug is scheduled to be fixed with patch ...", but rest assured that the QA team is already aware of this bug.

Hope I could explain to you a little big how to best submit tickets, because I know a lot of players are confused about it, I myself have also not known this for a long time. To us players, it feels like we are neglected when bugs are not fixed for a time, but we can rest assured knowing that this bug is somewhere in the system, and will be fixed eventually.
Scoundrel healer. Raid leader. Guild officer @ Tulak Hord

Tocratis's Avatar


Tocratis
09.02.2014 , 12:21 PM | #23
I have lost most of mine too.

Strangely I still have the Vectron Magnus and Rancor ones, but not the "Instant Winner" one which you get if you win a mount or golden certificate. Those two are the only two achievements I seem to have now from this event

Hope this is fixed soon, I had 100% completion including the hidden one for blowing up a machine

Adric_the_Red's Avatar


Adric_the_Red
09.02.2014 , 02:45 PM | #24
I lost:

Instant Winner (1 Kingpin's Bounty Win)
Hot Slots (10 Kingpin's Bounty Wins)
Cashing In (Purchased a Vectron Opus)
Jackpot! (Win Kingpin's Rancor)
Quality Assurance (blow up a slot machine)

Quote: Originally Posted by Jerba View Post
However, in the current situation, there is no need really to submit another ticket. Since Tait already responded here and multiple people sent in bug report tickets, there's no need to send another #1 ticket. QA is already aware of this bug, they just did not find it important enough because it is not a game-breaking bug, and can wait a few weeks/months. At the latest, they'll make sure to have it fixed before the casino event returns.
I submitted a ticket on this issue in the Character/Companion category, and got an (out of game) email reply saying i should "submit a Bug Report on this issue" so their QA team can look into it. So I will. Because they asked me to.
"Your deaths are useless if they do not inform". -- The Shroud
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dodudodu's Avatar


dodudodu
09.09.2014 , 10:18 AM | #25
I've the same problem. All Nar Shaddaa event achievements are lost.

mbfhl's Avatar


mbfhl
09.10.2014 , 08:09 AM | #26
Bump. Tait, do your job and fix this.

rafaelloaa's Avatar


rafaelloaa
09.19.2014 , 03:01 PM | #27
Bump.
Hey Tait & the rest of the BW crew. I understand you are hard at work on much more pressing issues, and I thank you for all your hard work. That said, is there any update on this bug? It's been a month since we last had any word about it, and I want my achievements!

Regardless, many thanks for all your hard work.
Briffun, Sniper
Malice & Mayhem, The Shadowlands

TheAncientPast's Avatar


TheAncientPast
09.20.2014 , 10:22 AM | #28
In my case every "Nar Shaddaa Nightlife" event achievement except the one for the rancor is gone. Had them all farmed in about 20 hours and 5 million credits.

@BW: please correct this. There would be no reason at all for going/farming for successfully farmed achievements if you destroy them with some patch and don't regrant them again.

AshlaBoga's Avatar


AshlaBoga
09.21.2014 , 01:48 AM | #29
Bump.
The dark is generous, and it is patient, and it always wins.
It always wins because it is everywhere.
The brightest light casts the darkest shadow.
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demotivator's Avatar


demotivator
09.21.2014 , 07:47 AM | #30
Quote: Originally Posted by mbfhl View Post
Bump. Tait, do your job and fix this.
Except it is not her job to fix this.
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