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Att BW - Harbinger - items vanishing from CXP boxes, GTN, Invents, Cartel martket.

STAR WARS: The Old Republic > English > General Discussion
Att BW - Harbinger - items vanishing from CXP boxes, GTN, Invents, Cartel martket.
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EricMusco's Avatar


EricMusco
05.09.2017 , 05:21 PM | #61 Click here to go to the next staff post in this thread. Next  
Alright, got a few updates!

What happened? During maintenance today we did extensive back-end database maintenance to the Harbinger. These issues are a side-effect from that maintenance.

How much longer? We have isolated a fix for the issue and are working on it as I type this. We estimate about an hour from now to get the fix implemented. Then at that point we will need to verify the fix, etc. So we are a looking at more than an hour still, but we are well on the path to getting it resolved.

What will happen to my characters? If you haven't logged in since today's maintenance, there will be no impact at all. If you did login today, it is still likely that you will not be impacted (there is no rollback). There are some circumstances which could cause you to be missing an item or two once we are live again. We are isolating the impacted characters and what items are missing so we can restore them. Our goal is to have that happen without the need for you to contact CS. I will update you once I have more information.

TLDR - We are looking at an ETA of over an hour still and there shouldn't be impact to most characters. More to come!

Thanks everyone.

-eric
Eric Musco | Community Manager
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Anzel's Avatar


Anzel
05.09.2017 , 05:23 PM | #62
This is pretty bad. The communication is even worse. This is a LIVE SERVICE folks. Give updates at regular intervals even if no progress is made. Come on...
ANZEL - Master Bounty Hunter - Corbantis Galaxy - 06/23/2003
ANZEL - Bounty Hunter / Mercenary - The Corbantis Legacy - 12/13/2011
ANZEL - SWG EMU - CORE 1 Developer - 06/2006

Damador's Avatar


Damador
05.09.2017 , 05:23 PM | #63
Sucks it'll be another hour at least but no roll back so that's good.
The Lady Luck's fickle, but when she's smiling down on you, you're bound to win.

Dahlyia's Avatar


Dahlyia
05.09.2017 , 05:23 PM | #64
*sighs* Poor Aric. First he becomes a widower overnight and I disappear for five years due to carbonite freezing and now the server goes down and he might just become a widower again. Poor kitty never gets a break!

Also, the server sale or garage theories are way off. They were built by WoW playing aliens! They only work in a certain galaxy far, far away and it's obviously not this one! ~LOL~

Hey, at least they're trying to fix the issues. Shame it's always Harbinger that gets hit. Hopefully it'll be back before Aric joins the Foreign Legion on Alderaan and gets blown to bits!

Now, where are all these cookies I've heard so much about??????

killatroll's Avatar


killatroll
05.09.2017 , 05:25 PM | #65
Pretty glad about the no rollback, just got 2 248 pieces I needed. Wish the server would be back up sooner though...

SouIFox's Avatar


SouIFox
05.09.2017 , 05:26 PM | #66
phew no roll back yay dont have to re do all the missions again

Markark's Avatar


Markark
05.09.2017 , 05:26 PM | #67
As soon as I can log, I'm submitting a ticket for the five alts that've completely lost their BiS endgame top tier gear to be replaced.


...of course, I won't mention that the five alts lost the top tier gear as of 5.0, when we had to grind hundreds of hours to regain the level of progression we were already at in 4.0, with no new group content to use the gear on anyway.

americanaussie's Avatar


americanaussie
05.09.2017 , 05:30 PM | #68
Quote: Originally Posted by EricMusco View Post
Alright, got a few updates!

What happened? During maintenance today we did extensive back-end database maintenance to the Harbinger. These issues are a side-effect from that maintenance.

How much longer? We have isolated a fix for the issue and are working on it as I type this. We estimate about an hour from now to get the fix implemented. Then at that point we will need to verify the fix, etc. So we are a looking at more than an hour still, but we are well on the path to getting it resolved.

What will happen to my characters? If you haven't logged in since today's maintenance, there will be no impact at all. If you did login today, it is still likely that you will not be impacted (there is no rollback). There are some circumstances which could cause you to be missing an item or two once we are live again. We are isolating the impacted characters and what items are missing so we can restore them. Our goal is to have that happen without the need for you to contact CS. I will update you once I have more information.

TLDR - We are looking at an ETA of over an hour still and there shouldn't be impact to most characters. More to come!

Thanks everyone.

-eric
Thank you so much for the updates. It's appreciated.
Thank you to everyone who has used my referral link over the years and to all of the wonderful people I've met on here.

americanaussie's Avatar


americanaussie
05.09.2017 , 05:31 PM | #69
Quote: Originally Posted by Markark View Post
As soon as I can log, I'm submitting a ticket for the five alts that've completely lost their BiS endgame top tier gear to be replaced.


...of course, I won't mention that the five alts lost the top tier gear as of 5.0, when we had to grind hundreds of hours to regain the level of progression we were already at in 4.0, with no new group content to use the gear on anyway.
Did you read Eric's post at all?
Thank you to everyone who has used my referral link over the years and to all of the wonderful people I've met on here.

SnowWhite's Avatar


SnowWhite
05.09.2017 , 05:31 PM | #70
Oh well, at least there is no Roll Back, Right ?? In any case, let's hope they fix it properly this time and not have to end up like this again tomorrow.
A Change in Life, what?! You're joking right?