StephenReid Posted April 12, 2012 Share Posted April 12, 2012 On April 11th, an early version of Game Update 1.2 was deployed early by mistake. During a brief window of time players logging into the game may have downloaded the patch and found they were unable to log in. We corrected this unintentional change as soon as possible. After correcting the issue, players who downloaded the early patch and wished to continue playing before Game Update 1.2’s live deployment were required to re-download the game client, or re-install from retail DVDs. We sincerely apologize to those players inconvenienced by this issue. We understand your play time is valuable and we are making changes to ensure this does not happen again. In addition, we have now identified all players who were affected by this error, and as compensation an extra three days of game time will be added to their current subscriptions. These three days will be credited to affected accounts by Tuesday, April 17th. Once again, we apologize for any inconvenience. Thank you for playing Star Wars: The Old Republic. Link to comment Share on other sites More sharing options...
Thaed Posted April 13, 2012 Share Posted April 13, 2012 Good on you, Bioware. Link to comment Share on other sites More sharing options...
dprijadi Posted April 13, 2012 Share Posted April 13, 2012 great news, even if i wasnt affected by this bug, i applaud this move as it show how responsible bioware is.. salute Link to comment Share on other sites More sharing options...
DarthMaulUK Posted April 13, 2012 Share Posted April 13, 2012 Many thanks for the update Stephen. I was one of those who fell into this 'trap!'. Long hours of downloading, I was finally managed to login around 5pm BST. My only question is, I wanted to login and sort out my armour prior to the update but missed out - so just to throw a spanner in the works, is it possible to exchance my 3 days of play time for the correct new updated mods and enchancements in my armour? Link to comment Share on other sites More sharing options...
LaadieJas Posted April 13, 2012 Share Posted April 13, 2012 I am still affected by the problem.. I have reinstalled the game I have tried patching from the desktop I have renamed the launcher and used fixlauncher I have deleted main assets I have reinstalled the game Still stuck at the same place.. repairing 37 files... no matter what it always comes back to this and then the repair fails Link to comment Share on other sites More sharing options...
DarthMaulUK Posted April 13, 2012 Share Posted April 13, 2012 I am still affected by the problem.. I have reinstalled the game I have tried patching from the desktop I have renamed the launcher and used fixlauncher I have deleted main assets I have reinstalled the game Still stuck at the same place.. repairing 37 files... no matter what it always comes back to this and then the repair fails I had to uninstall the game again and download it from Origin(faster), then download 11GB worth of files, plus patches. I tried your process and it didnt work. Link to comment Share on other sites More sharing options...
MrLeee Posted April 13, 2012 Share Posted April 13, 2012 I was affected by this also and had to re-downloaded the whole 11gigs. Should our accounts be credited by now? Mine has not, so just wondering how long should I wait? Link to comment Share on other sites More sharing options...
Zryan Posted April 13, 2012 Share Posted April 13, 2012 I appreciate the extra days and all but I am currently reinstalling the game and what if it doesn't work? What then? Many people have said they reinstalled and it did not work. Any further suggestions? Link to comment Share on other sites More sharing options...
LordJaqen Posted April 13, 2012 Share Posted April 13, 2012 i can't even download the patch. i keep getting network error. and i just reactived my acct Link to comment Share on other sites More sharing options...
BaeGeeN Posted April 13, 2012 Share Posted April 13, 2012 Wow... really? Thanks! Link to comment Share on other sites More sharing options...
Yvin Posted April 13, 2012 Share Posted April 13, 2012 Hello everyone! For anyone who is still experiencing issues re-installing, please be sure to post about your issues in the Customer Service forum so the good folks in there may assist you! A few things to gain the best assistance from Customer Service Representatives: please describe in as much detail as you can what issue you are experiencing. Posting your your dxdiag may help. Please be sure to wrap it in spoiler tags. You may do this by putting [noparse][/noparse] at the beginning of your text and [noparse][/noparse] at the end! Your result will look like this: this is an example of hidden text with spoiler tags! Additionally, here are some threads that may be of assistance for you: READ FIRST: Customer Service Forum FAQGetting Started and Hot IssuesA Note on General Performance Issues We apologize for anyone who is experiencing continued issues re-installing. Thank you for your patience! Link to comment Share on other sites More sharing options...
Robula Posted April 13, 2012 Share Posted April 13, 2012 Thank you Bioware. <3 Link to comment Share on other sites More sharing options...
jedku Posted April 13, 2012 Share Posted April 13, 2012 thanks i'm sure all of us who were affected by the issue is grateful:D Link to comment Share on other sites More sharing options...
Spytrx Posted April 13, 2012 Share Posted April 13, 2012 I am affected by patch 1.2 - what are you doing for me? wait, yes - not answering my calls, emails, forum posts --- thanks guys, you're the greatest! Link to comment Share on other sites More sharing options...
GamewizX Posted April 13, 2012 Share Posted April 13, 2012 22 pages of complaints... 2 pages of thank yous once the problem is rectified. Ah, the internet. Link to comment Share on other sites More sharing options...
Yazule Posted April 13, 2012 Share Posted April 13, 2012 22 pages of complaints... 2 pages of thank yous once the problem is rectified. Ah, the internet. a bit snarky isnt it? it was an error being fixed, error's being negative not positive. now if you had given them 6 months free rather than the 3 days they already lost for their trouble, then you would probably get more thank you's Link to comment Share on other sites More sharing options...
Aoriia Posted April 13, 2012 Share Posted April 13, 2012 Thank You BW, you have restored my faith in you! Link to comment Share on other sites More sharing options...
Varteras Posted April 13, 2012 Share Posted April 13, 2012 a bit snarky isnt it? it was an error being fixed, error's being negative not positive. now if you had given them 6 months free rather than the 3 days they already lost for their trouble, then you would probably get more thank you's ....and a lot of people causing issues just to get half a year for free. Link to comment Share on other sites More sharing options...
Hookander Posted April 13, 2012 Share Posted April 13, 2012 i can't even download the patch. i keep getting network error. and i just reactived my acct Sounds more like your problem... have you made sure that you have allowed Launcher go through firewall. It may require update again when launcher itself is upgraded. If you try for couple of seconds by disabling firewall. I think your network error is gone. Also if you using a proxy for security or anonymity disable it and use direct connection. Link to comment Share on other sites More sharing options...
BladeMcNeil Posted April 13, 2012 Share Posted April 13, 2012 Thanks for your efforts, these things happen Link to comment Share on other sites More sharing options...
Grilor Posted April 13, 2012 Share Posted April 13, 2012 (edited) yea i was also one who got tricked by the early 1.2 drop but things happen and i thank BW for atleast gving me something forthe miss hap. since i did nto want to redownload or reinstall the dvds i just waited till the 12th loged and and played. but tthanks for the free time for the opie!! Edited April 13, 2012 by Grilor Link to comment Share on other sites More sharing options...
XaviAceto Posted April 13, 2012 Share Posted April 13, 2012 I installed the false patch and used my disks to reinstall the game, I should still receive my 3 days? Link to comment Share on other sites More sharing options...
_earl Posted April 13, 2012 Share Posted April 13, 2012 a bit snarky isnt it? it was an error being fixed, error's being negative not positive. now if you had given them 6 months free rather than the 3 days they already lost for their trouble, then you would probably get more thank you's it just shows how many trolls there are in this forum Link to comment Share on other sites More sharing options...
Shehi Posted April 13, 2012 Share Posted April 13, 2012 I have a question then: why don't you let non-level-50 characters to play the game, meanwhile you are developing a cure? Link to comment Share on other sites More sharing options...
NotoriusNemesis Posted April 13, 2012 Share Posted April 13, 2012 (edited) Seriously amateurs working at bioware? Getting rlly sick of it. Wasting my damn money on u guys. AND THIS IS NOT THE FIRST TIME IT HAS HAPPENED. dont come with some ******** about "well these thing happens". No they dont. When u accept ppl to pay to play, they dont argue "well i can half this month and half next month" U ACCPECT THEM TO PAY U WHAT U DEMAN. HENCE THE SAME THING SHOULD BE FROM THE COUSTOMER SIDE TOO dont u agree. Who the hell is paying for this unaviable pay time for me. Goddamit bunch of amateurs P.s I gonna bet that this reply is gonna disappear quickly. Edited April 13, 2012 by NotoriusNemesis Link to comment Share on other sites More sharing options...
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