I'm not sure where else in the forum to put this, so I guess I will have to put this here. I have run into an issue with the in-game ticket system, where every time I log in it says I have an update on a closed ticket from 2018. Also on a ticket I made in November, I got a response in my email to the ticket, and not in-game. That ticket in question remains stuck open and I can not close it. It gives me an error message every time I try and close it on my end. Finally, I put in a new ticket a few days ago, and the ticket number doesn't look like the others. it has a minus symbol in front of the ticket number. Also after I submitted the ticket, I had to relog several times to get the ticket to show up in the support window. I'm wondering if I need to resubmit that ticket, or if is actually a 'good' ticket. Thank you for your help.

Same thing happens to all of us: https://www.swtor.com/community/showthread.php?t=971718

(or some of us, but it's def. happened to me)

 

I'm still not exactly sure what/why the system is borked.

 

iirc, it started happening a couple years ago ...but not sure tbh

The in-game ticket system has communication problems both ways.

A negative number means lost. Keep trying until you get a positive number.

Don't expect a response. Tickets take about 5 business days.