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email problems

reshiremus's Avatar

07.14.2019 , 04:03 AM | #1
I guess since there is no customer support sub board anymore ill post this here:
Hi so I was wondering if anyone had some advise, I need to redeem a one time password, however I just realized that the email that my account is registered under is no longer functional, and I cant retrieve it. I also cant change my password on the website as that would require the password and I cant change it over the phone over customer support.
Nay help would be greatly appreciated!

Phazonfreak's Avatar

07.14.2019 , 04:17 AM | #2
What do you mean you can't change it via phone? Have you already called them?

Contact our team by calling the numbers listed below:

USA: 1-(855)-345-2186 (Support available from 10.00 CT - 19.00 CDT)
UK: +44 (0)203 0141 826 (Support available from 15.00 GMT - 00.00 GMT)
France: +33 (0) 4 81 68 10 51 (Support available from 11.00 CET - 20.00 CET)
Germany: + 49 (0)221 8282 9212 (Support available from 11.00 CET - 20.00 CET)

If that does not work and an ingame ticket is not picked up on, the only other option I see is sending a private message to Eric Musco here on the forums.