Tezeretz Posted June 21, 2013 Share Posted June 21, 2013 Hey guys! please help! My gf and I play this game together daily. for the last 3 days she hasn't been able to play because the one time password doesn't send. We've logged countless help request etc. I can get in no problem. I have iphone app. She however is on a BB Z10 and cant get the app. physical ones are sold out. and franky...with all the bugs and being able not being able to log in...shes kinda *****y towards the game and refused to buy it. (id buy it for her if I had to, but its sold out) all that said...we've been waiting for 3 hours today alone. its kinda annoying especially since we have been looking forward to double xp. can anyone here suggest a work around or way to get this fixed? its obvious bioware doesn't give a crap if its paying players can log in or not! email, forums and phone support haven't helped. (I should mention that we tried to call too. long distance. only to wait on hold for a very expensive hour. only to have a person argue with me saying the email is likely in my junk filter etc. before telling me he'd look into it more and put me on hold. then hung up) So its clear they don't care if we cant play the game we pay for. so i'm begging the users...do you have suggestions? we really wanna play!! Link to comment Share on other sites More sharing options...
carliiiiito Posted June 22, 2013 Share Posted June 22, 2013 (edited) same thing is happening to me ,im just not receiving any mails . any info would be appreciated edit : after trying 7-8 times in a row it finally worked and i receive the mail like usual. keep trying ,i wish you the best of luck Edited June 22, 2013 by carliiiiito update Link to comment Share on other sites More sharing options...
Zakadd Posted June 22, 2013 Share Posted June 22, 2013 Same things happening here. Funny thing is i'm trying to add a security key. I'm trying to add the smart phone app key but they send me the otp so I can set it up. Never got it. I just came back playing 2 weeks ago and have to call Support 4 times to get the otp. So I decided to get a security key..... But now I have been on hold with support a hour just for them to give me the otp so I can add a security key. I really don't mind the security that they've implemented, but please at least make it work. Link to comment Share on other sites More sharing options...
Dioxys Posted June 22, 2013 Share Posted June 22, 2013 I'm almost close to 4 hours waiting for the OTP. Link to comment Share on other sites More sharing options...
JeffSantos Posted June 22, 2013 Share Posted June 22, 2013 Same thing happening here. I'm waiting A LOT of time to get my OTP. Seriously, the OTP was one of the worst decisions of bioware. It's so annoying to have to open my e-mail every single day I want to play. Seriously, I'd love to come back to the security questions again. Link to comment Share on other sites More sharing options...
Turianoc Posted June 22, 2013 Share Posted June 22, 2013 (edited) HERE IS THE ANSWER : IF THE ONE-TIME PASSWORD DOES NOT SEND, TRY A NEW BROWSER. FOR SOME REASON ONE - TIME PASSWORD WON'T SEND IF YOU USE INTERNET EXPLORER WHILE LOGIN ON WEBSITE. TRY MOZILLA FIREFOX, THERE YOU GO. I've learned it after a ton of frustration tho Edited June 22, 2013 by Turianoc Link to comment Share on other sites More sharing options...
JeffSantos Posted June 22, 2013 Share Posted June 22, 2013 HERE IS THE ANSWER : IF THE ONE-TIME PASSWORD DOES NOT SEND, TRY A NEW BROWSER. FOR SOME REASON ONE - TIME PASSWORD WON'T SEND IF YOU USE INTERNET EXPLORER WHILE LOGIN ON WEBSITE. TRY MOZILLA FIREFOX, THERE YOU GO. I've learned it after a ton of frustration tho I'm trying on Firefox and Google Chrome. Still not working Link to comment Share on other sites More sharing options...
JeffSantos Posted June 22, 2013 Share Posted June 22, 2013 (edited) Bumping because I've been waiting for 40 mins and still no password sent. This is ridiculous. EDIT: 50 mins waiting and I finally got the OTP. Seriously, Bioware, you need to fix this. It's that kind of annoying moments that makes your customers go away from time to time. Edited June 22, 2013 by JeffSantos Link to comment Share on other sites More sharing options...
dedejaslo Posted June 22, 2013 Share Posted June 22, 2013 i wait 5 hr !!!!!!!! Link to comment Share on other sites More sharing options...
ReckonerH Posted June 22, 2013 Share Posted June 22, 2013 (edited) Had problems receiving OTPs last two days for the site. Luckily I was able to launch the game without an OTP prompt. It finally worked for me and I received an OTP. First thing I did was make sure my subs cancelled. No, not saying Im not going to resub or anything like that, but just in case this keeps happening and for a longer period of time next time. I dont want to be getting charged monthly and potentially get locked out of the game for most the period while EAware fixes it Sub, then cancel sub at once. Best option. Edited June 22, 2013 by ReckonerH Link to comment Share on other sites More sharing options...
cycao Posted June 22, 2013 Share Posted June 22, 2013 My last god damn day as a subbed account and I cant even log in. Been trying for about two days. Link to comment Share on other sites More sharing options...
AlexDougherty Posted June 22, 2013 Share Posted June 22, 2013 Hey guys! please help! My gf and I play this game together daily. for the last 3 days she hasn't been able to play because the one time password doesn't send. We've logged countless help request etc. I can get in no problem. I have iphone app. She however is on a BB Z10 and cant get the app. physical ones are sold out. and franky...with all the bugs and being able not being able to log in...shes kinda *****y towards the game and refused to buy it. (id buy it for her if I had to, but its sold out) all that said...we've been waiting for 3 hours today alone. its kinda annoying especially since we have been looking forward to double xp. can anyone here suggest a work around or way to get this fixed? its obvious bioware doesn't give a crap if its paying players can log in or not! email, forums and phone support haven't helped. (I should mention that we tried to call too. long distance. only to wait on hold for a very expensive hour. only to have a person argue with me saying the email is likely in my junk filter etc. before telling me he'd look into it more and put me on hold. then hung up) So its clear they don't care if we cant play the game we pay for. so i'm begging the users...do you have suggestions? we really wanna play!! I sometimes have this problem for the Swtor site, but logging onto the game usually clears it for me, maybe it's the other way around for your girlfriends account, maybe if she logs onto the forums first it will send her the OTP. Link to comment Share on other sites More sharing options...
goswals Posted March 26, 2014 Share Posted March 26, 2014 swtor dissconnected me and says i need a one time password and it won't send me one the game has been being a real you know what i don't wanna swear so all i want is something done about it Link to comment Share on other sites More sharing options...
insertsmiley Posted March 26, 2014 Share Posted March 26, 2014 Started playing about a month ago.. Paid for a subscription. Today I UNsubscribed due to not being sent a one time password after many attempts over my morning off. This has happened frequently over the past four weeks. Bioware you really need to disable this until you can fix the issue. If I pay for a subscription and you accept my money in good faith, I should have access to the game I paid for when I choose to play. I have been reading the forum for advice, and it seems this issue has been going for a long time and you are very aware of it. This happens on no other MMO I play, so the fault is clearly at your end. I don't own a smartphone, so I cannot try your authenticator (and nor should I have to) It's a great game, but this problem should be given Priority as I am sure I am not the only customer you have lost due to this. Bad form from a large company as Bioware. Link to comment Share on other sites More sharing options...
skigorn Posted March 26, 2014 Share Posted March 26, 2014 Same here, can't get into the game because I'm told the OTP is sent but it never comes to my email. I know my email is correct too... Link to comment Share on other sites More sharing options...
Mega_Fallos Posted March 26, 2014 Share Posted March 26, 2014 Same problem. mail didnt came Link to comment Share on other sites More sharing options...
TaitWatson Posted March 26, 2014 Share Posted March 26, 2014 Hey all! There was an issue with the One-Time Password system earlier, but it has been resolved! Thanks for your reports! -tw Link to comment Share on other sites More sharing options...
Mega_Fallos Posted March 26, 2014 Share Posted March 26, 2014 Hey all! There was an issue with the One-Time Password system earlier, but it has been resolved! Thanks for your reports! -tw Srry, but no, problem is keeping. Haven't mail with one-time password. I reloaded all. Notebook, mail, game launcher. Link to comment Share on other sites More sharing options...
RaiderMid Posted March 26, 2014 Share Posted March 26, 2014 I've had this problem since yesterday and I'm having it right now so no, this isn't resolved. Link to comment Share on other sites More sharing options...
BlaisePascal Posted March 26, 2014 Share Posted March 26, 2014 Well... I can not beleive this... Neither that all of Bioware, and EA are unable to solve this issue, nor the fact that I'm after so many OTP problems, and this kind of solid proof, that the above mentioned could not care less with me as a costumer, I'm willing to pay for this huge pile of ... problems. Link to comment Share on other sites More sharing options...
insertsmiley Posted March 26, 2014 Share Posted March 26, 2014 Also has been happening since I joined and subbed 4 weeks ago, so I don't think the issue was just this morning. Link to comment Share on other sites More sharing options...
Jaroslavus Posted March 26, 2014 Share Posted March 26, 2014 I still have a problem with one time password Link to comment Share on other sites More sharing options...
Hikaru_Kuma Posted March 26, 2014 Share Posted March 26, 2014 I have had this problem for several weeks. The OTP mail never comes on time in the morning and afternoon, it has a 2 hours or more delay; and of course it's useless by that time. It only works in the evening starting from 8PM EST I tried and changed from yahoo mail to gmail but still no luck. Link to comment Share on other sites More sharing options...
limenutpen Posted March 26, 2014 Share Posted March 26, 2014 Hey all! There was an issue with the One-Time Password system earlier, but it has been resolved! Thanks for your reports! -tw not fixed waiting for 10 mins.... disgraceful to say the least! Link to comment Share on other sites More sharing options...
mryciak Posted March 26, 2014 Share Posted March 26, 2014 Hey all! There was an issue with the One-Time Password system earlier, but it has been resolved! Thanks for your reports! -tw Nope still not working, go fix your game Link to comment Share on other sites More sharing options...
Recommended Posts