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Item restoration after 4 days - Nothing can be done?

STAR WARS: The Old Republic > English > General Discussion
Item restoration after 4 days - Nothing can be done?

SteveTheCynic's Avatar


SteveTheCynic
06.07.2019 , 02:49 AM | #11
Quote: Originally Posted by Meatyka View Post
I also have that in writing as they also sent me an email.
For info: the ticket system generates that email automatically, rather than it being a manual action to separately send an email.
http://www.swtor.com/r/Hg3sV2
To go to Belsavis, you must go to Belsavis.
> @"Biff.5312" said:
> Exercise your whimsy.

DarkTergon's Avatar


DarkTergon
06.07.2019 , 02:52 AM | #12
When you send the in game help, you could get anyone, most of the replies you get are generic and generated for them. Your best bet is to actually ring the support line, the people you get there are more understanding and willing to help. I've always had better resulta from ringin then ingame support.
No Idea if people use these, but if so, here's my referral link
http://www.swtor.com/r/jFXFFQ

Meatyka's Avatar


Meatyka
06.07.2019 , 09:58 AM | #13
The same guy got my ticket and replied with the following:

As we mentioned earlier in previous ticket that the deleted items are only available for restoration for a certain time period after which they could not be restored.
We did check for possible options again, however the set could not be restored, as it is out of restoration period.
We hope you understand and we will really appreciate your patience and co-operation with us.

Does anyone know if they have a complaint email or anything?

kodrac's Avatar


kodrac
06.07.2019 , 10:17 AM | #14
Quote: Originally Posted by Meatyka View Post
The same guy got my ticket and replied with the following:

As we mentioned earlier in previous ticket that the deleted items are only available for restoration for a certain time period after which they could not be restored.
We did check for possible options again, however the set could not be restored, as it is out of restoration period.
We hope you understand and we will really appreciate your patience and co-operation with us.

Does anyone know if they have a complaint email or anything?
You can try pm'ing Musco. This is the second time recently I've read of the same CS agent getting the followup ticket. It's also the second time I've read of him punting on the followup response. It's starting to look like there's just one guy working there and he doesn't seem to be all that bothered.
Quote: Originally Posted by aerockyul View Post
Iíd find it hard to believe this sort of thing goes on in the preferential treatment forum.
Quote: Originally Posted by Jdast View Post
or Kodrac, for saying everything I want to say, but he takes one for team and gets a warning.

Meatyka's Avatar


Meatyka
06.07.2019 , 11:02 AM | #15
Quote: Originally Posted by kodrac View Post
You can try pm'ing Musco. This is the second time recently I've read of the same CS agent getting the followup ticket. It's also the second time I've read of him punting on the followup response. It's starting to look like there's just one guy working there and he doesn't seem to be all that bothered.
I've PMed him and I'll hope for the best.
Bit dissapointed that my complaint ticket about the CS rep was picked up by said CS rep and therefore it was pretty much thrown away. Lovely.

JediQuaker's Avatar


JediQuaker
06.07.2019 , 11:24 AM | #16
Quote: Originally Posted by SteveTheCynic View Post
It only ever worked if you bound the whole set on one character.
There may have been a bug in the early days of the Collections system. I'm pretty sure I did unlock a set while equipping pieces on different characters. However, I don't recall what set it was and I'm also very sure that, if there was a bug, it's been fixed.

I understand that the whole "unlocking" thing may be a bit confusing to new players. Here's the bottom line:
You need to equip the full set on one character (not companion, not outfit). Once a piece (or set) is equipped and unlocked, you don't need to keep it equipped.
What I do to unlock a set is to simply put the new set into my inventory and then right-click on each piece to swap it to my character. Then right-click on each former piece to put them back on the character. Viola!
Hold water, a sieve may not, but hold another sieve, it will - Yoda..

Referral code - http://www.swtor.com/r/dZ8wSV

SteveTheCynic's Avatar


SteveTheCynic
06.07.2019 , 11:55 AM | #17
Quote: Originally Posted by JediQuaker View Post
What I do to unlock a set is to simply put the new set into my inventory and then right-click on each piece to swap it to my character. Then right-click on each former piece to put them back on the character. Viola!
That works for sure. Just remember that if you want to unlock the new swimwear set, you *do* need to equip *both* chest pieces.
http://www.swtor.com/r/Hg3sV2
To go to Belsavis, you must go to Belsavis.
> @"Biff.5312" said:
> Exercise your whimsy.

ceryxp's Avatar


ceryxp
06.07.2019 , 12:21 PM | #18
Hmm, if they're not going to restore things after four days that could be a problem since their ticket response time is about eight days.

--------------------------------------------------
Click the link. You know you wanna. You'll get free stuff. - http://www.swtor.com/r/W9ZqZj

Meatyka's Avatar


Meatyka
06.08.2019 , 02:04 AM | #19
Posting an update, so that Bioware is aware of the service they are providing and so that others can see.

I emailed Support@swtor.com asking how do I go about making a complain. Wasn't sure whether it was the correct email address or had a seperate one.

Guess who picked it up? The exact same guy who picked up my two previous tickets. So how do you think that went?
This was his reply:

"My name is ******* and I will certainly try my best to provide you complete information in the given situation.
We checked everything and it may not sound helpful, however as mentioned earlier the resolution stands the same and the armor set could not be restored.
Though our development team are always interested to hear suggestions, ideas, and constructive criticism about the game, and they regularly check the official forums to read feedback from players like you.

If you havenít already, please post this in the Suggestion Box on the official forums: http://www.swtor.com/community/forumdisplay.php?f=349

While the SW:TOR team canít reply to every post, they do read through them all.

If you want to see all posts from the dev team in one place, check the Developer Tracker: http://www.swtor.com/community/devtracker.php

Should you require further assistance with any other issue, please do not hesitate to contact us again.
Once again thanks a lot for contacting Star Wars : The Old Republic support."


Why do I keep having doors closed in my face by the exact same person on 3 seperate occassions? How is this fair? Is this guy covering himself cause he knows he screwed up? Is he new? What is going on?

xXreeedCarnageXx's Avatar


xXreeedCarnageXx
06.09.2019 , 07:22 AM | #20
I am wondering i've had another problem by replacing one of the mods on my Victorius Pioneer mod (Armor mod), when i didn't notice it wasn't the 2nd mod under the armor mod, i put in a ticket just wondering how long does it usually take for them to respond been 2 days now with nothing. So kinda getting worried if 4 days do pass won't be able to get it back.

The set does provide xp bouns and righ tnow its saying 6/7 since i did replace the mod.
We both Profit me and you : http://www.swtor.com/r/98zNSC