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Didn't get the PTS Achievements titles and rewards in live server.


jmmrb

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Hi, I did the last two achievements on PTS and they didn't appear on the live server.

 

Already opened several tickets and the best answer I've got was that the customer service team can't solve it and that I should post it in here... can't they send a e-mail to someone who can solve it?

 

link to the achievements/mount on PTS:

 

This problem is not solved since 23 December 2019.

Tickets: 34089995, 34094755, 34119557

 

last answer I've got (Ticket# 34119557)

Hello jmmrb,

 

My name is Kamalpreet. Thanks for contacting the Star Wars: The Old Republic customer service team concerning PTS Achievements titles and rewards.

 

I’ve replied to your ticket in-game, you’ll find the answer below too.

 

Firstly, I would like to apologize for the delay in responding to your case. We have received a large influx of tickets recently and I can assure you that we are working to respond to all of these as quickly as possible. I have reviewed your case and I would like to advise you that Cutomer service cannot grant or make any changes to the PTS Achievements titles and rewards. So I would request you to please post this on the suggestion box on Swtor forums as it is moderated by the studio team.

Edited by jmmrb
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